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COVID-19 Update Center


We know you're ready to get back to business. We're here to help. 

Contact one of Sedgwick’s back to business representatives at 844-997-1892 or backtobusiness@sedgwick.com

What will getting “back to business” look like for you?

Sedgwick can be your partner in figuring this out, together. We’ve designed a suite of services that will help get your business running again, as quickly – and safely – as possible once COVID-19 restrictions are relaxed. We can help configure a plan that’s right for you.

Back to business toolkit
01 Reopen
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Before you can get back to business, you need to know your workplaces are safe. When it comes to cleaning and compliance, can you be certain your facilities are ready? 

Pre-opening site inspection services 

Sedgwick can provide site safety inspections prior to reopening to ensure buildings are set up properly and equipment is in good working order. Safety inspections are provided by professionals with commercial training and expertise. Our team goes through a comprehensive site safety check to complete a thorough review of the site’s interior and exterior, fire safety and emergency equipment, electrical safety and overall housekeeping. Once the check is completed, an inspection report is provided along with any necessary recommendations. Should cleaning, repair or restoration services be needed, we can assign an appropriate contractor. 

Industrial hygiene and disinfection

We can provide certified industrial hygienists and experts to help with your planning efforts as you prepare to reopen. The team can perform coronavirus-related site testing, develop business-specific cleaning and disinfection protocols, provide disinfection contractor oversight and assist with business preparedness. As leaders in industrial hygiene consulting, Sedgwick’s experts have combined their decades of experience with the CDC’s cleaning and disinfection protocols to support our clients’ needs as businesses reopen and people return to the workplace.

Facility safety and cleaning

To ensure your facilities are ready for employees and customers, Sedgwick’s repair solutions team will provide approved contractors to clean buildings and their contents in accordance with CDC guidelines. This service can be provided with or without added industrial hygiene consultation support. Options include 24-hour emergency response, employee safety training, assessments and inspections, contents pack-out and cleaning, environmental/hazardous cleanup, and fabric and textile cleaning.

Ergonomic evaluation and workplace social distancing

As quickly installed remote workstations become more long-term for some of your workers, our experts can complete work site ergonomic evaluations for preventative care, and virtual ergonomic inspections for work-from-home employees. The evaluation of workstations and instruction on proper setup can be very helpful in avoiding repetitive motion and other claims. We can also offer consultative services and support redesign of work areas, floors and operations to allow for additional distance between employees in the workplace. These services can include development of enhanced safety protocols for clients regarding contagious diseases.

Preparedness assessment services 

As you prepare to transition employees back into the workplace, we can help you do so safely while ensuring they stay well during an uncertain future. Through a preparedness assessment and inspection, Sedgwick’s safety professionals will walk through the physical and administrative controls necessary for you to get back to business. In addition, we will outline necessary processes for dealing with future diagnosed cases, exposures and absence issues – offering tools and resources to help you develop a formal infectious disease response plan. Adopting and implementing the recommendations made as a result of this assessment will not only address your ability to respond to COVID-19, but will also help prepare for any future outbreaks. 

02 Return
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As employees prepare to return to work, we all face a new set of challenges. How are you planning to care for their safety and well-being?

Temperature screening and support

Sedgwick understands the importance of protecting your employees currently delivering essential services or those moving back into the workplace as you take steps to resume operations. We can offer on-site and telehealth options for workplace temperature screenings as one measure of care. Services are delivered or supported by Sedgwick clinicians or clinical partners that may include home health aides, licensed practical nurses or registered nurses (HHA, LPN or RN), who are also trained in infectious disease management. Services are customizable based on client preferences, such as specialty and expertise of clinical resources, telehealth versus on-site, pre- and mid-shift options, number of resources provided and the level and complexity of interaction during screening.

Fit for work programs

For employees who have been out of their typical routines and may be deconditioned, particularly for heavy labor-focused roles, we can offer fit for work programs to get them back to business ready, physically and psychologically. Our program can be designed to incorporate injury prevention strategies, on-site industrial rehabilitation and return to work options. We can support those who have been out of work – not only due to COVID-19 restrictions, but also those whose return from injury has been altered due to the pandemic – utilizing a combination of instructional videos, conditioning exercises and activities, and modified duty guidance.  

Clinical consultation 

Sedgwick has a dedicated telephonic service with 24/7 access to triage nurses who offer recommendations and direction for employees who have been exposed to COVID-19, or fear they have been exposed and need to know whether to seek medical care. For clients using our clinical consultation services, one call to Sedgwick will provide access to a trained nurse who will determine the care and resources needed, including referring the employee to their physician or a COVID-19 testing center.

Surgery preparedness 

With the postponement of non-urgent surgeries, it is more important than ever for injured workers who are awaiting surgery to stay connected with a surgery nurse. The surgery nurse will provide prehabilitation activities to ensure the employee stays healthy and is in optimal condition going into surgery in order to achieve the best outcomes. The surgery nurse will also work with the treating provider and Sedgwick’s network partners to promote early scheduling for surgeries, helping avoid the backlog and delays that will occur once surgical centers reopen.

03 Recover
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The pandemic continues to disrupt our workforces. Do you have a plan in place to address continuity and claims challenges?

Contact tracing

We know that maintaining a safe environment and a healthy workforce is your priority. One proactive, precautionary method to consider is workplace contact tracing, which can help isolate any incidents and contain further spread of the virus. Once an employee is known to be infected, we can engage our team and technology to identify who they have come into contact with inside your work environment, reach out to those individuals, align them with the right guidance for care and return to work, and then repeat the process until the exposure has been addressed and mapped for your population. Sedgwick is able to support this with surveying, documentation and heat mapping as needed. 

Unemployment claims management and tax services

Without a centralized, consistent process for managing unemployment claims, it can be challenging for employers to control costs and monitor all aspects of their program. Even as employees come back from furloughs, businesses may still be dealing with administration and compliance issues related to the recent increase in unemployment claims. Sedgwick’s expert team provides comprehensive consulting services for your organization’s unemployment process, including assistance with COVID-19 claims and state-specific guidance. We also provide a wide range of services to help clients analyze unemployment tax liability, manage tax accounts, audit charges and uncover possible savings. 

Absence management solutions

As federal, state and municipal disability and leave programs adapt in response to the COVID-19 outbreak, staying on top of tracking and compliance becomes a growing challenge. We will continue to monitor and share analysis as provisions expand to accommodate the new realities workers are facing each day. We have also expanded our offerings to accommodate small to mid-size organizations impacted by statutory changes. 

Stay in the know

Let’s create a plan for your organization. Learn more.

Our solutions are designed to fit your specific needs through three key phases: reopen, return, recover. They are available a la carte or as a combination of services; many can be customized. Our dedicated back-to-business concierge process is designed to help walk through your needs and determine your coordinated strategy for progress. 

Contact one of Sedgwick’s back to business representatives at 844-997-1892 or backtobusiness@sedgwick.com to discuss how our solutions can be tailored for you.

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