Caring counts #RIMS2016


Spring is a time of promise, inspiration and excitement and part of that annual anticipation is attending two of my favorite events – Sedgwick’s annual Most Valued Performer (MVP) awards and the Risk and Insurance Management Society (RIMS) conference. As I’ve prepared for these events, I have been reflecting on the important work our colleagues do. At Sedgwick, we take care of people and we do that because caring counts.℠

Each year, our colleagues take care of the needs of more than 2.6 million people who have something unexpected happen to them. More than 10,500 people contact us every day because they have a workplace injury, need time away for the birth of a child, experience a medical situation that will lead to time off of work, are involved in an auto accident or suffer property damage. They call us to help make things right.

Taking care of people is at the heart of everything we do at Sedgwick, and that matters. It matters to the consumers of our services – they count on us to support them through a complex process and advocate on their behalf. It matters to our customers – they count on us to guard their reputation by taking good care of their own employees, customers and property. It matters to our communities – they count on us to be responsible and giving neighbors. It matters to our colleagues – we support each other as part of the Sedgwick family.

During our recent MVP event, we recognized our outstanding performers. These individuals exemplify the values our more than 13,000 colleagues live every day. As I read through the MVP nominations, I saw evidence of how caring counts in every single one. What makes me most proud is that our colleagues come to work every day knowing that they make a difference in people’s lives.

Our first step this spring will be engaging in meaningful discussions with many of you next week during RIMS about why caring counts. I look forward to sharing more about how we are taking care of the business needs of our customers, contributing to our communities and supporting the betterment of our industry starting Sunday at #RIMS2016. I am proud that our colleagues will show the industry our revolutionary ideas for rethinking the claims process and taking a compassionate approach for consumers. I look forward to connecting with many of you next week and continuing the dialogue about why caring counts.

Dave North, President and CEO

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