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August 21, 2022
David Stills
senior vice president, carrier and risk practice
Embrace, elevate and expand your view at WCI 2022

All eyes on workers’ compensation… and a look at what’s next Workers’ compensation is comprised of multiple state systems, each with their own unique set of rules and regulations that are in constant flux. The definition of compensability is…

August 21, 2022 by David Stills, senior vice president, carrier and risk practice
August 18, 2022
Max Koonce
chief claims officer
Kick off to WCI 2022

The Workers’ Compensation Institute (WCI) will celebrate the 76th Annual Workers’ Compensation Educational Conference and the 33rd Safety & Health Conference in Orlando, Florida August 21-24. An array of stakeholders representing all facets of the in…

August 18, 2022 by Max Koonce, chief claims officer
August 17, 2022
Scott Alcock
corporate counsel and national human resources manager, New Zealand
The workplace revolution

The competition to attract and retain talent has never been more challenging, and it’s driving a global workplace revolution. The pandemic made everyone think long and hard about what really matters – work-life balance, pay, benefits and career oppor…

August 17, 2022 by Scott Alcock, corporate counsel and national human resources manager, New Zealand
August 15, 2022
Jillian Pancott
senior manager, forensic advisory services, Australia
Product recall claim costs: Is there a true standard?

Product recalls impact thousands of companies each year — putting people and brands at risk. The consequences to a company’s reputation, market share and bottom line can be devastating. While the cause behind recalls can vary widely — fro…

August 15, 2022 by Jillian Pancott, senior manager, forensic advisory services, Australia
August 10, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Paving the way for improved recovery and return to work outcomes

When an employee is unable to work due to an illness or injury, early communication is key to improving recovery and return to work outcomes. In fact, research in Australia suggests that when contact is made with an injured worker within the first th…

August 10, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
August 09, 2022
Ross Thurlow
enginering manager, EFI Global, New Zealand
Golf drives a hard bargain

In response to an allegation, forensic investigators use a wide range of techniques to explain and prove the specific circumstances that led to an incident or a loss. Determining whether evidence is credible often requires an imaginative approach, bu…

August 09, 2022 by Ross Thurlow, enginering manager, EFI Global, New Zealand
August 05, 2022
Graham Plaister, agriculture director, UK and John Colquhoun, head of EFI Global, UK
UK heat concerns weigh heavily on farmers

This summer, the UK has already witnessed the devastating effects exceedingly hot temperatures can have. The July heat wave proved the extent to which we are often ill-equipped to deal with these types of weather extremes, and many farmers struggled …

August 05, 2022 by Graham Plaister, agriculture director, UK and John Colquhoun, head of EFI Global, UK
August 03, 2022
David Gear
head of major and complex loss (Scotland & Northern Ireland)
Tenant improvements and coverage considerations

Insurance policies arranged to cover improvements made to rental properties by a tenant may appear to be a relatively simple concept. After all, a landlord can likely recognise the upgrades or improvements made to their property. However, for cover t…

August 03, 2022 by David Gear, head of major and complex loss (Scotland & Northern Ireland)
August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
July 26, 2022
Eric Malterre, chief client officer – international and David Stills, SVP, carrier and risk practice
Climate change and risk management — challenges today and solutions for tomorrow

Lisez ceci en français. While climate change regulation remains a highly debated issue among nations, an increased burden falls to corporations and individual organizations to step up initiatives as a means of reducing carbon footprint and changing …

July 26, 2022 by Eric Malterre, chief client officer – international and David Stills, SVP, carrier and risk practice
July 25, 2022
Arno de Jong
MCL expert, Netherlands
Sluit de Brand-opstalpolis nog aan bij de actualiteit?

Lees dit in het Engels Aanleiding Bij het afwikkelen van opstalschades ontstaan steeds vaker knellende situaties. Er spelen nieuwe ontwikkeling op het gebied van (bouw-)regelgeving. In dit artikel delen wij onze inzichten graag met onze klanten en …

July 25, 2022 by Arno de Jong, MCL expert, Netherlands
July 22, 2022
Caroline Brun, directrice commerciale et marketing, Sedgwick France
L’expertise, un axe d’amélioration de la relation-client en cas de sinistre

Read the English version Sedgwick a mené en mai/juin 2022 une étude de satisfaction-client en matière de gestion de sinistres en partenariat avec l’Argus de l’Assurance. Elle portait sur les sinistres en habitation pour des particuliers, un risque d…

July 22, 2022 by Caroline Brun, directrice commerciale et marketing, Sedgwick France
July 22, 2022
Caroline Brun, director of sales and marketing, Sedgwick France
Improving the customer journey after a disaster

Lisez ceci en français Home accident claims are a frequent risk with economic stakes often impacting how the insurance sector is viewed by the public. To better understand the expectations of policyholders following a home accident, we conducted a c…

July 22, 2022 by Caroline Brun, director of sales and marketing, Sedgwick France
July 21, 2022
Marwan Shiblaq
president, workforce absence
Leading with empathy

The midst of a pandemic is an interesting and exciting time to assume responsibility for a team of more than 8,000 people. Had I been appointed president of workforce absence pre-COVID, I would have embarked on a coast-to-coast tour of our offices to…

July 21, 2022 by Marwan Shiblaq, president, workforce absence