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July 12, 2022
Andrew Buchanan
head of construction liability, Australia
Takeaways from recent judgment under New South Wales’ DBP Act

The Supreme Court of New South Wales recently delivered an important decision on the duty of care owed by building practitioners under the highly publicised Design and Building Practitioners (DBP) Act, which took effect on 11 June 2020. Both the act …

July 12, 2022 by Andrew Buchanan, head of construction liability, Australia
July 07, 2022
Laura De Sordi, managing director, Latin America and the Caribbean; and Roland Riviere, senior executive general adjuster
Preparing for the next Caribbean hurricane

When most people think about preparing for an oncoming hurricane, they picture boarding up windows and replenishing the bottled water and non-perishable food in their home emergency kit. For those of us who work in the Caribbean insurance market, dis…

July 07, 2022 by Laura De Sordi, managing director, Latin America and the Caribbean; and Roland Riviere, senior executive general adjuster
July 06, 2022
Bridget Caswell, director of product compliance
Making flexible work models work

Necessity has proved to be the mother of invention when it comes to adopting alternative work models. What many employers originally anticipated to be a brief sojourn into flexible work is now going on two-plus years. Despite the lack of strategic pl…

July 06, 2022 by Bridget Caswell, director of product compliance
June 27, 2022
Beth Burry-Jackson
SVP, managed care operations
Improving outcomes: PTSD in the workplace

Post-traumatic stress disorder (PTSD) claims can be particularly tricky due to the shifting nature of the diagnosis. Greater awareness around mental health is helpful, but there are several factors that greatly impact a patient’s outcome. The challen…

June 27, 2022 by Beth Burry-Jackson, SVP, managed care operations
June 16, 2022
Guest author: Dr. Raymond Shelton
Training before tragedy: empathy and trauma in the claims process

Foreword by Mike Leslie, VP of sales, temporary housing, Sedgwick After a property loss, many insureds experience trauma as they work through the stages of grief for their damaged home, precious family heirlooms or priceless photos. Processing the l…

June 16, 2022 by Guest author: Dr. Raymond Shelton
June 08, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Global insights: adopting an advocacy approach to workers compensation

Regardless of geographic location, when an injured worker is unfamiliar with the workers’ compensation journey it can be daunting to navigate on their own. It may lead to frustration, fear, disengagement, and further harm to their mental health. Ther…

June 08, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
May 23, 2022
Beau Bishop, senior vice president, catastrophe operations, Danny Miller, executive vice president, loss adjustment property and Gail Oliver, senior vice president, sales
CAT season 2022: preparing our team and communities

Recent years have produced above-average storm seasons and, at the earliest estimation, 2022 is expected to continue this trend. Wildfires, hurricanes, earthquakes, and tornadoes are difficult for everyone involved — especially those whose home…

May 23, 2022 by Beau Bishop, senior vice president, catastrophe operations, Danny Miller, executive vice president, loss adjustment property and Gail Oliver, senior vice president, sales
April 19, 2022
Mark Debus, MSW, LCSW
manager, behavioral health services
Handling employees’ emotional fallout when returning to the office

Over the past two years, workers’ resilience has been repeatedly tested and challenged. As a result, many are stronger, more agile, and more adaptive than ever before. At the same time, many workers are drained and reeling from the toll of grief, los…

April 19, 2022 by Mark Debus, MSW, LCSW, manager, behavioral health services
April 14, 2022
Lisa Orr
senior human factors consultant
Ergonomics at work: creating a safer environment at home and in the office

The rapid shift to work-from-home arrangements during the COVID-19 pandemic meant that many remote work setups were quickly put together without long-term considerations in mind. Given that two years have passed since the start of the pandemic, now i…

April 14, 2022 by Lisa Orr, senior human factors consultant
April 11, 2022
Kimberly George
global head, innovation and product development
Wellness ZENter: Improve your view on health, wellness and productivity

Ahead of the annual RIMS Conference and Exhibition — and throughout the year — we all invest considerable time, effort and resources to find solutions and ideas to improve the well-being of our organizations and the people who support us.…

April 11, 2022 by Kimberly George, global head, innovation and product development
March 21, 2022
Jody Moses
managing director, public entity services
5 basic principles of risk management

Risk management is not merely a professional specialty; it’s a basic human instinct. Every day, we all naturally evaluate and aim to minimize the danger to ourselves and others in a wide range of situations: crossing the street, purchasing a home, op…

March 21, 2022 by Jody Moses, managing director, public entity services
March 08, 2022
Adam Morell, JD
assistant vice president, product compliance
Work from home, vaccine and litigation trends in 2022

The crystal ball for the remainder of 2022 shows us that trends around work from home, vaccine mandates and litigation are sure to evolve. How can employers prepare? Work from home: A game changer for employees with a disability Before the pa…

March 08, 2022 by Adam Morell, JD, assistant vice president, product compliance
December 10, 2021
Scott Westman
senior vice president, casualty operations
The further we go, the closer we get: Moving ahead in workers’ compensation

The further we get from the start of the pandemic, the more permanent the changes to the world of workers’ compensation become. New industry players have been introduced, business needs have been refined and program practices have evolved. Those who …

December 10, 2021 by Scott Westman, senior vice president, casualty operations
December 09, 2021
Dr. Teresa Bartlett
managing director, senior medical officer
The “new normal” in healthcare

At the height of the pandemic, healthcare resources approached capacity and the industry was under pressure to adapt quickly to changing conditions. As companies consider business strategies for 2022, many conversations center on some of the ways org…

December 09, 2021 by Dr. Teresa Bartlett, managing director, senior medical officer
July 08, 2021
Michelle Hay
Global chief people officer
The workplace of the future

The widespread work-at-home transition ushered in by the COVID era has shined the spotlight on big-picture questions about how and where we work. What is the role of the office in the future state of the “new normal”? In my view, there is no one-si…

July 08, 2021 by Michelle Hay, Global chief people officer