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This is the voice of our experts. As we watch and respond to the issues facing people, property, brands and performance, we continue to look deeper — sharing strategies and delivering solutions to meet each challenge. Every step of the way, we’re here to help you elevate and expand your view.

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March 29, 2022
Chris Bakes
managing director, auto solutions
What to expect when we’re inspecting: method of inspection in auto losses

March 29, 2022 by Chris Bakes, managing director, auto solutions
March 24, 2022
Chris Harvey
VP, crisis solution
FDA urges companies to be ‘recall ready’ as it releases finalized guidance

The U.S. Food and Drug Administration (FDA) recently finalized a guidance document outlining how companies and stakeholders should become “recall ready” to minimize buyers’ and users’ exposure to potential health risks.The Initiation of Voluntary Rec…

March 24, 2022 by Chris Harvey, VP, crisis solution
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
March 22, 2022
Duncan Muress, deputy head of complex liability and Dan Peck, regional director of complex liability
The rising tide of UK flood claims and rights of recovery

Landowners, developers, local authorities and government agencies can’t ignore the evidence of increasing flooding incidents. Nor can they abrogate responsibilities to insurers for the subsequent costs. The challenges related to flood claims and righ…

March 22, 2022 by Duncan Muress, deputy head of complex liability and Dan Peck, regional director of complex liability
March 21, 2022
Jody Moses
managing director, public entity services
5 basic principles of risk management

Risk management is not merely a professional specialty; it’s a basic human instinct. Every day, we all naturally evaluate and aim to minimize the danger to ourselves and others in a wide range of situations: crossing the street, purchasing a home, op…

March 21, 2022 by Jody Moses, managing director, public entity services
March 18, 2022
Wayne Mitchell
global director, sales and marketing
Is it feasible to expect new EV sales in the US to reach 50% by 2030?

It may seem like everyone you know is driving an electric vehicle (EV) or is planning to buy one in the near future. On the contrary, adoption of EVs in the United States is very low – lower than in other major markets like China and Europe. Despite …

March 18, 2022 by Wayne Mitchell, global director, sales and marketing
March 17, 2022
Steven Grutzmacher
general adjuster
Navigating water damage after a pipe bursts

For many public sector employees — including those with schools, municipalities, and utility districts — managing property losses may be just one responsibility of a much broader role. Imagine being a newly appointed school superintendent…

March 17, 2022 by Steven Grutzmacher, general adjuster
March 15, 2022
Julie Ross
International business development director
The European Commission may be ready to subsidise the semiconductor industry

The global semiconductor shortage has plagued many industries and frustrated consumers for the best part of two years. To avert future shortages, the European Union (EU) has now joined the ranks of several countries in introducing legislation to shor…

March 15, 2022 by Julie Ross, International business development director
March 14, 2022
Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
COVID-19 business interruption claims: the financial implications of the recent appeal judgment in Australia

On 21 February 2022, the Full Court of the Federal Court delivered the highly anticipated judgment in the appeal of the second Insurance Council of Australia (ICA) business interruption test case. In this update, we explore the impact of this decisio…

March 14, 2022 by Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
March 11, 2022
Eur Ing Mark Hawksworth
global technology specialist practice group leader
Data-wiping malware: a direct threat to operations

Following a cyberattack, an organization can quickly lose access to critical assets and data. Similar to an incident involving ransomware, when malware spreads, organizations are faced with countless challenges from a claims perspective. There is evi…

March 11, 2022 by Eur Ing Mark Hawksworth, global technology specialist practice group leader
March 11, 2022
Julie Ross, International business development director and Luke Evans, business development manager
European recalls rose in 2021 despite COVID-19 disruptions

As we enter the third calendar year of the COVID-19 pandemic, regulators are adapting to the “new normal.” As reported in our latest edition of the recall index report, product recalls rose by over a quarter (25.5%) across key European industries in …

March 11, 2022 by Julie Ross, International business development director and Luke Evans, business development manager
March 09, 2022
Ian Carman
director, UK investigation services
Fraud detection: machine versus human?

Artificial intelligence (AI) and machine learning technologies are massively helpful in detecting suspicious behaviours and activities. However, insurance fraud identification and claims validation remain one area where technology requires human inte…

March 09, 2022 by Ian Carman, director, UK investigation services
March 08, 2022
Adam Morell, JD
assistant vice president, product compliance
Work from home, vaccine and litigation trends in 2022

The crystal ball for the remainder of 2022 shows us that trends around work from home, vaccine mandates and litigation are sure to evolve. How can employers prepare? Work from home: A game changer for employees with a disability Before the pa…

March 08, 2022 by Adam Morell, JD, assistant vice president, product compliance
March 04, 2022
Chris Harvey
VP, crisis solution
Recall index sees lingering COVID-19 challenges for all key industries in 2022

While regulators and business leaders enter the third calendar year of COVID-19, some new challenges are emerging atop the lingering supply chain and service issues brought on by the pandemic. The Biden administration continues to push for more consu…

March 04, 2022 by Chris Harvey, VP, crisis solution
March 03, 2022
Malcolm Dodge
VP risk services
The twilight zone: occupational health and safety during COVID-19

Do you remember “The Twilight Zone” that aired on TV in the early 1960s? Its famous theme music instantly drew viewers into the world of the surreal. At the beginning of each episode, Rod Serling spoke of moving into another dimension of sight, sound…

March 03, 2022 by Malcolm Dodge, VP risk services