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December 27, 2022
Mark Buckingham
recall advisor
A decline in European product recalls — and what businesses need to know

According to our latest European product recall index report, the overall number of recall events in Europe fell 8.8% in the third quarter, compared to Q2. The pharmaceutical sector experienced the greatest decline, registering 25.0% fewer events. Th…

December 27, 2022 by Mark Buckingham, recall advisor
Blog
October 14, 2022
Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer
InsureTech Connect recap

There always will be a need for human engagement throughout the claims process, but the next generation of artificial intelligence (AI) and machine learning (ML) continue to enhance the experience and improve outcomes. Last month, Ajitabh Gupta, vice…

October 14, 2022 by Ajitabh Gupta, vice president IT applications and Adam Fisher, chief data officer
Blog
August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
Blog
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Blog
June 27, 2022
Beth Burry-Jackson
SVP, managed care operations
Improving outcomes: PTSD in the workplace

Post-traumatic stress disorder (PTSD) claims can be particularly tricky due to the shifting nature of the diagnosis. Greater awareness around mental health is helpful, but there are several factors that greatly impact a patient’s outcome. The challen…

June 27, 2022 by Beth Burry-Jackson, SVP, managed care operations
Blog
June 15, 2022
Adam Fisher
chief data officer
How data and AI/ML are shaping the future of claims management

The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only beg…

June 15, 2022 by Adam Fisher, chief data officer
Blog
May 11, 2022
Eric Malterre, chief client officer, international, and James Norman, international business development director
Managing unpredictability in claims

From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues…

May 11, 2022 by Eric Malterre, chief client officer, international, and James Norman, international business development director
Blog
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
Blog
March 02, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Bridging technology through robotic process automation

Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity…

March 02, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
January 06, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: automation and AI

In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards.…

January 06, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
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