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August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
Blog
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Blog
June 27, 2022
Beth Burry-Jackson
SVP, managed care operations
Improving outcomes: PTSD in the workplace

Post-traumatic stress disorder (PTSD) claims can be particularly tricky due to the shifting nature of the diagnosis. Greater awareness around mental health is helpful, but there are several factors that greatly impact a patient’s outcome. The challen…

June 27, 2022 by Beth Burry-Jackson, SVP, managed care operations
Blog
June 15, 2022
Adam Fisher
chief data officer
How data and AI/ML are shaping the future of claims management

The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only beg…

June 15, 2022 by Adam Fisher, chief data officer
Blog
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
Blog
March 09, 2022
Ian Carman
director, UK investigation services
Fraud detection: machine versus human?

Artificial intelligence (AI) and machine learning technologies are massively helpful in detecting suspicious behaviours and activities. However, insurance fraud identification and claims validation remain one area where technology requires human inte…

March 09, 2022 by Ian Carman, director, UK investigation services
Blog
March 02, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Bridging technology through robotic process automation

Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity…

March 02, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
January 06, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: automation and AI

In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards.…

January 06, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
September 28, 2021
Matt Walker
FDA regulations for AI/ML-based medical devices expected soon on heels of EU MDR

Following the lead of the European Union and Great Britain, the U.S. FDA has begun rolling out its action plan for regulating artificial intelligence/machine learning (AI/ML)-based software as a medical device. The United Kingdom’s Medicines and He…

September 28, 2021 by Matt Walker
Blog
July 07, 2021
Jeremy Schutz
CPSC warns it’s now focusing on AI and ML in consumer products

The brave new world is here. The Consumer Product Safety Commission (CPSC) has issued its first report on artificial intelligence (AI) and machine learning (ML) in consumer products. The report promises added scrutiny of “potential hazards” created b…

July 07, 2021 by Jeremy Schutz
Blog
February 19, 2021
Chris Harvey, Amanda Combs and Jeremy Schutz
The future of AI regulation in the consumer products industry

Artificial intelligence (AI) and machine learning (ML) are becoming increasingly popular. In fact, AI in the manufacturing market is expected to reach $15.27 billion. The consumer product industry is one of many considering the use of these technolog…

February 19, 2021 by Chris Harvey, Amanda Combs and Jeremy Schutz
Blog
December 11, 2020
Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services
Making predictions in the midst of uncertainty

It’s safe to say it’s been a year chock full of surprises — unanticipated events, unforeseen circumstances and some unimaginable outcomes. As we close in on 2021 (and, perhaps hopefully, begin to close the door on the challenges of 2020), it’s …

December 11, 2020 by Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services
Blog
October 11, 2019
Kimberly George
global head, innovation and product development
Comp Laude 2019: Recovery, independence and giving back

WorkCompCentral’s 2019 Comp Laude awards and gala brought workers’ compensation stakeholders together to share, educate and celebrate those who are dedicated to improving outcomes — and the industry as a whole.  As the 2017 recipient of t…

October 11, 2019 by Kimberly George, global head, innovation and product development
Blog
June 21, 2019
Carlos Mantecas Alonso
Director of Marine & Cargo, Sedgwick Iberia
El sector marítimo navegando en la cuarta revolución industrial

Desde hace unas semanas se puede ver en televisión el nuevo anuncio de uno de los SUV más vendidos del mercado. No recordaría el anuncio si no fuera porque además de todo tipo de prestaciones se anuncia que es capaz de circular por autopista sin la a…

June 21, 2019 by Carlos Mantecas Alonso, Director of Marine & Cargo, Sedgwick Iberia
Blog
June 21, 2019
Carlos Mantecas Alonso
Director of Marine & Cargo, Sedgwick Iberia
Marine sector sailing through the fourth industrial revolution

Spanish version: https://www.sedgwick.com/blog/2019/06/21/el-sector-mar%C3%ADtimo-navegando-en-la-cuarta-revoluci%C3%B3n-industrial For a few weeks now, a new commercial for one of the best-selling SUVs on the market can be seen on television. I wou…

June 21, 2019 by Carlos Mantecas Alonso, Director of Marine & Cargo, Sedgwick Iberia
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