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June 08, 2022
Shane O'Dea
head of strategic partnerships and programs, workers' compensation
Global insights: adopting an advocacy approach to workers’ compensation

Regardless of geographic location, when an injured worker is unfamiliar with the workers’ compensation journey it can be daunting to navigate on their own. It may lead to frustration, fear, disengagement, and further harm to their mental health. Ther…

June 08, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers' compensation
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Blog
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
Blog
March 14, 2022
Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
COVID-19 business interruption claims: the financial implications of the recent appeal judgment in Australia

On 21 February 2022, the Full Court of the Federal Court delivered the highly anticipated judgment in the appeal of the second Insurance Council of Australia (ICA) business interruption test case. In this update, we explore the impact of this decisio…

March 14, 2022 by Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
Blog
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
Blog
November 08, 2021
Leon Briggs
head of property & national executive adjuster, Australia
COVID-19 Australia update: Surprises in the detail of the Second Test Case Judgment

In most court decisions there can be surprises, and one could say that the decision of Jagot J in the Second COVID-19 Insurance Test Case had its own share of the unexpected. In reviewing the decision in the Second Test Cases, the aspects that relate…

November 08, 2021 by Leon Briggs, head of property & national executive adjuster, Australia
Blog
October 31, 2021
Diego Ascani
Chief executive officer, Australia
Evolving workforce challenges in Australia: Local needs and global solutions

With its wide array of mountains, rain forests, beaches and deserts, Australia offers wide interest and appeal to those from around the world. The impact of the pandemic has changed our lives, work and the vacation destination on a scale never seen b…

October 31, 2021 by Diego Ascani, Chief executive officer, Australia
Blog
October 21, 2021
Kimberley Daley
Head of professional services Australia
Australia update: Business interruption policy response to COVID-19

Since the outbreak of COVID-19 in early 2020, there has been intense interest in the extent to which business interruption policies would respond to claims for business losses arising from COVID-19. In September 2020, Sedgwick published an extensive…

October 21, 2021 by Kimberley Daley, Head of professional services Australia
Blog
September 30, 2021
Leon Briggs
Head of property & national executive adjuster, Sedgwick Australia
Reflecting on the Mansfield earthquake

The Mansfield earthquake in Victoria, Australia brought back a decade of memories dealing with hundreds of claims worth billions of dollars in Christchurch. While Mansfield is not a similar crisis to Christchurch (New Zealand) or Newcastle (Australia…

September 30, 2021 by Leon Briggs, Head of property & national executive adjuster, Sedgwick Australia
Blog
January 27, 2021
Phil Marshall
CAT Manager, Sedgwick Australia
Catastrophe review: Australia's black summer

Sedgwick's CAT review gives you an insight into our response to the devastating bushfire season that’s known as the black summer of 2019-2020 – highlighting just some of the challenges we faced and how we overcame them. We’ve also tried to capture …

January 27, 2021 by Phil Marshall, CAT Manager, Sedgwick Australia
Blog
July 16, 2020
James McIntosh
National Manager-Technical Services, Building Consultancy Division, Sedgwick Australia
Defects in residential strata buildings? Take care not to overlook the most prevalent!

In recent times, the construction and strata industries across eastern Australia have shifted their focus away from leaking buildings and toward the highly publicised structural failures, fire separation and combustible materials. The attention is wa…

July 16, 2020 by James McIntosh, National Manager-Technical Services, Building Consultancy Division, Sedgwick Australia
Blog
December 06, 2019
Rodney Milford
Partner, Forensic advisory services, Sedgwick Australia
Early bushfire season strikes Australia – what this means for businesses

In November, Australia experienced one of its worst series of bushfire events – with bushfires occurring concurrently across multiple states. At present in December, many of these fires are still burning and spreading to other regions. Of concern is …

December 06, 2019 by Rodney Milford, Partner, Forensic advisory services, Sedgwick Australia
Blog
November 01, 2019
Kimberly George
global head, innovation and product development
Behind the scenes at IAIABC

Last week, the International Association of Industrial Accident Boards and Commissions (IAIABC) held its 105th convention in Pittsburgh. The IAIABC is an association of workers’ compensation jurisdictional regulatory agencies and industry stakeholder…

November 01, 2019 by Kimberly George, global head, innovation and product development
Blog
July 17, 2019
Scott Abbott
MAIB, Manager, Building Consultancy Services, Sedgwick Australia
Combustible cladding crisis

What will be the full impact for building certifiers and fire engineers as Australian insurance providers depart the professional indemnity market? Recently Australian underwriters and insurers have decided to withdraw from providing professional in…

July 17, 2019 by Scott Abbott, MAIB, Manager, Building Consultancy Services, Sedgwick Australia
Blog
February 20, 2019
Bruce McKenzie
National Manager, Commercial Services & Major Projects, Australia, Building consultancy division
Combustible cladding: What building owners and owner corporate managers need to know

Combustible cladding has been installed on numerous buildings where it has significantly increased the risk of fire spread, putting lives at great risk. The Lacrosse Building fire in Melbourne in 2014 and the Grenfell Tower fire in London in 2017 are…

February 20, 2019 by Bruce McKenzie, National Manager, Commercial Services & Major Projects, Australia, Building consultancy division
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