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October 27, 2022
Kimberly George - global head, innovation and product development and Shane O'Dea - head of strategic partnerships and programs, workers compensation
PIEF recap: the power of influence

Most personal injury and workers compensation schemes around the globe are focusing on the injured worker being at the center of everything they do. When we take a step back and look at the power of influence, we can improve claims outcomes and eleva…

October 27, 2022 by Kimberly George - global head, innovation and product development and Shane O'Dea - head of strategic partnerships and programs, workers compensation
Blog
October 12, 2022
Neil Wright, head of liability, Australia
The ins and outs of professional indemnity

Professional indemnity insurance — known elsewhere as professional liability or errors and omissions (E&O) — is a form of liability coverage for specialists who provide professional advice or services to customers. In Australia, this cove…

October 12, 2022 by Neil Wright, head of liability, Australia
Blog
October 05, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Expand your view at PIEF 2022

During the Personal Injury & Disability National Conference, an array of stakeholders across Australia will come together to discuss outcomes and industry best practices for the motor accident, workers compensation, disability and life insurance sect…

October 05, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
October 04, 2022
James McIntosh - national manager, technical services and Paul Riches - manager, building consultancy division
Expand your view at the Residential Builders Forum

There is no portion of the construction industry that is immune to the trade and material supply challenges. The issues are widespread across all sectors of the domestic, commercial and infrastructure/civil markets. During the Residential Builders Fo…

October 04, 2022 by James McIntosh - national manager, technical services and Paul Riches - manager, building consultancy division
Blog
September 29, 2022
Margot De Villiers
head of marine and executive surveyor, major and complex loss, Australia
Marine insurance: why institute cargo clauses matter

Imagine you purchase 10 timber crates of tools from a supplier halfway around the world. To get to you, the tools embark on a long and complicated journey: traveling on land (via train or truck) from the factory to an international seaport, getting l…

September 29, 2022 by Margot De Villiers, head of marine and executive surveyor, major and complex loss, Australia
Blog
September 20, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
All eyes on workers compensation — and a look at what’s next

As David Stills wrote in a previous blog, workers compensation is comprised of multiple state systems across the U.S., each with their own unique set of rules and regulations that are in constant flux. The environment is relatively similar in Austral…

September 20, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
August 15, 2022
Jillian Pancott
senior manager, forensic advisory services, Australia
Product recall claim costs: Is there a true standard?

Product recalls impact thousands of companies each year — putting people and brands at risk. The consequences to a company’s reputation, market share and bottom line can be devastating. While the cause behind recalls can vary widely — fro…

August 15, 2022 by Jillian Pancott, senior manager, forensic advisory services, Australia
Blog
August 10, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Paving the way for improved recovery and return to work outcomes

When an employee is unable to work due to an illness or injury, early communication is key to improving recovery and return to work outcomes. In fact, research in Australia suggests that when contact is made with an injured worker within the first th…

August 10, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
July 20, 2022
Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
Eastern Australia floods: regional catastrophe, global response

You probably recall that Australia experienced devastating bushfires in 2019-2020, as the catastrophe garnered global headlines. Regrettably, many fewer people beyond Australia are familiar with an even costlier and more recent disaster: the severe f…

July 20, 2022 by Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
Blog
July 14, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Embracing new dimensions of return to work

Grabbing breakfast on-the-go, rushing to catch public transportation, or getting stuck in bumper-to-bumper traffic in order to work the traditional 9-to-5 is no longer the standard for many in the workforce in Australia and around the world. Remote, …

July 14, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
July 12, 2022
Andrew Buchanan
head of construction liability, Australia
Takeaways from recent judgment under New South Wales’ DBP Act

The Supreme Court of New South Wales recently delivered an important decision on the duty of care owed by building practitioners under the highly publicised Design and Building Practitioners (DBP) Act, which took effect on 11 June 2020. Both the act …

July 12, 2022 by Andrew Buchanan, head of construction liability, Australia
Blog
June 08, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Global insights: adopting an advocacy approach to workers compensation

Regardless of geographic location, when an injured worker is unfamiliar with the workers’ compensation journey it can be daunting to navigate on their own. It may lead to frustration, fear, disengagement, and further harm to their mental health. Ther…

June 08, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Blog
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
Blog
March 14, 2022
Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
COVID-19 business interruption claims: the financial implications of the recent appeal judgment in Australia

On 21 February 2022, the Full Court of the Federal Court delivered the highly anticipated judgment in the appeal of the second Insurance Council of Australia (ICA) business interruption test case. In this update, we explore the impact of this decisio…

March 14, 2022 by Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
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