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October 31, 2022
Chris Harvey
VP, crisis solution
The spooky side of recalls

It’s the time of year, the spooky atmosphere of Halloween is in the air. And while ghosts, vampires and monsters are creepy enough, there’s one thing that can truly send a chill up your spine — poorly managed recalls. Regardless of whethe…

October 31, 2022 by Chris Harvey, VP, crisis solution
Blog
August 07, 2020
Amanda Combs
recall consultant
Your “excellent” recall crisis plan may damage your reputation, new study reveals

In their quest for excellence, many companies try to amaze their customers with superior products and even better service. More than a few have extended that philosophy to their crisis planning, offering free products, cash, generous coupons and othe…

August 07, 2020 by Amanda Combs, recall consultant
Blog
May 29, 2020
Chris Harvey
VP, crisis solution
More than ever, customer service can make or break your brand

There’s nothing more damaging to a company’s reputation than ineffective and unpleasant customer service. Because technology has expanded our accessibility and connectivity, customer service is more critical now than it has ever been before. Today, c…

May 29, 2020 by Chris Harvey, VP, crisis solution
Blog
February 27, 2020
Jeremy Schutz
Get your recall right the first time or your reputation will suffer

Contigo last week re-announced its six-month-old recall of kids' cleanable water bottles because the drinking spout could detach, posing a choking hazard to children. Like any product recall involving a children’s product, the announcement is generat…

February 27, 2020 by Jeremy Schutz
Blog
February 25, 2020
When Bluetooth comes back to bite – why security is driving MedTech recalls

Given the huge array of devices that use Bluetooth – everything from speakers to smartwatches – it’s no surprise it’s a favourite target of hackers. Security researchers have found dozens of Bluetooth weaknesses in the last few years, including KNOB …

February 25, 2020
Blog
February 02, 2020
Seafood recalls spike amid food poison fears

Four countries have flagged food poisoning concerns in consignments of oysters this week. France, Denmark, Spain and the United Kingdom notified authorities and withdrew thousands of oysters from the market after they tested positive for norovirus…

February 02, 2020
Blog
December 30, 2019
Cereal and bakery product recalls are on the rise

Our team of recall experts starts every day in the same way. A cup of coffee, a quick scan of the newspapers and then onto the RASFF portal for a bird’s eye view of what’s going on regarding recalls across Europe in the food and drink sector.Usually,…

December 30, 2019
Blog
April 30, 2019
The varying reasons behind clothing recalls

Clothing rarely seems dangerous. The items we wear are there to serve a purpose: to keep us warm in the cold and to help us remain cool — but covered — in the hotter months. Whether functional or stylish, they are essential. But sometimes…

April 30, 2019
Blog
January 19, 2016
Dave North
executive chairman
Sedgwick forecasts 16 industry trends to watch in 2016

As we move into the new year, I am excited about all the great things I believe will happen in our industry. Taking care of people is at the heart of everything we do at Sedgwick – from ensuring injured and ill workers have access to the right heal…

January 19, 2016 by Dave North, executive chairman
Blog
April 28, 2015
Scott Rogers
Chief client officer
Social media and risk managers?

Social media and risk managers are still not words often heard together. As I prepared for my Risk and Insurance Management Society (RIMS) 2015 session entitled, “Watch this: Social media's impact on claims strategies,” I became increasingly a…

April 28, 2015 by Scott Rogers, Chief client officer
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