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June 30, 2022
Lauren Glover
head of specialist care, UK
Digital doesn’t always click

The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…

June 30, 2022 by Lauren Glover, head of specialist care, UK
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Blog
October 29, 2021
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: Making sense of the blur

You know the feeling of being in a car, hurtling down the highway and catching glimpses of the things of interest passing you by? Sometimes that same feeling can hit you from a business technology perspective, too – like you’re looking out the window…

October 29, 2021 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
March 26, 2021
Joe Whitlock
Senior Industrial Hygienist Advisor, EFI Global
Using theatrical fogging technology in the battle against COVID-19

What is the common link between rock concerts, theft deterrent devices and SARS-CoV-2 indoor air treatment? Interestingly enough, it’s the technology. Here’s how it works Theatrical fogging technology works when liquid glycol is passed over a h…

March 26, 2021 by Joe Whitlock, Senior Industrial Hygienist Advisor, EFI Global
Blog
July 17, 2019
Scott Abbott
MAIB, Manager, Building Consultancy Services, Sedgwick Australia
Combustible cladding crisis

What will be the full impact for building certifiers and fire engineers as Australian insurance providers depart the professional indemnity market? Recently Australian underwriters and insurers have decided to withdraw from providing professional in…

July 17, 2019 by Scott Abbott, MAIB, Manager, Building Consultancy Services, Sedgwick Australia
Blog
June 07, 2019
Ian V. Muress
Chief Executive Officer, International
The robo-adjuster is coming – how technology, from satellites to apps, is making the ‘average’ adjuster average no more

Few people understand what a career as a loss adjuster involves – until they meet one. Usually they meet a loss adjuster in the worst of circumstances, which doesn’t help. But the first thing that will strike many about those in the adjusting profess…

June 07, 2019 by Ian V. Muress, Chief Executive Officer, International
Blog
May 24, 2019
Lauren Glover, Customer Care Manager for Sedgwick
Offering extra care to customers with dementia

I love solving problems. It’s a passion that I’m now thankful to be using as we pioneer a whole new approach to helping our most vulnerable customers at Sedgwick. I began my Sedgwick career with our team in Australia, and then joined the UK business…

May 24, 2019 by Lauren Glover, Customer Care Manager for Sedgwick
Blog
March 16, 2018
Kathy Tazic
Managing Director Client Services
Improving consumer experience

Just this past week Dave North, our President and CEO, reminded an audience at the Integrated Benefits Institute conference that our industry must strive for one button simplicity. Despite often being known for its complexity, our industry’s goal s…

March 16, 2018 by Kathy Tazic, Managing Director Client Services
Blog
November 29, 2016
Kimberly George
global head, innovation and product development
The advocacy approach - improving consumer experience

Nearly all businesses have interest in consumer experience. Whether you fly an airline, shop at a retailer, visit a website, or frequent an eatery, businesses care about your perception of their services and the products you consume. Negative experie…

November 29, 2016 by Kimberly George, global head, innovation and product development
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