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Posts related to ‘Consumer experience’

July 17, 2019
Scott Abbott
MAIB, Manager, Building Consultancy Services, Sedgwick Australia
Combustible cladding crisis

What will be the full impact for building certifiers and fire engineers as Australian insurance providers depart the professional indemnity market? Recently Australian underwriters and insurers have decided to withdraw from providing professional in…

July 17, 2019 by Scott Abbott, MAIB, Manager, Building Consultancy Services, Sedgwick Australia
June 07, 2019
Ian V. Muress
Chief Executive Officer, International
The robo-adjuster is coming – how technology, from satellites to apps, is making the ‘average’ adjuster average no more

Few people understand what a career as a loss adjuster involves – until they meet one. Usually they meet a loss adjuster in the worst of circumstances, which doesn’t help. But the first thing that will strike many about those in the adjusting profess…

June 07, 2019 by Ian V. Muress, Chief Executive Officer, International
May 24, 2019
Lauren Glover, Customer Care Manager for Sedgwick
Offering extra care to customers with dementia

I love solving problems. It’s a passion that I’m now thankful to be using as we pioneer a whole new approach to helping our most vulnerable customers at Sedgwick. I began my Sedgwick career with our team in Australia, and then joined the UK business…

May 24, 2019 by Lauren Glover, Customer Care Manager for Sedgwick
March 16, 2018
Kathy Tazic
Managing Director Client Services
Improving consumer experience

Just this past week Dave North, our President and CEO, reminded an audience at the Integrated Benefits Institute conference that our industry must strive for one button simplicity. Despite often being known for its complexity, our industry’s goal s…

March 16, 2018 by Kathy Tazic, Managing Director Client Services
November 29, 2016
Kimberly George
SVP Corporate Development, M&A, and Healthcare
The advocacy approach - improving consumer experience

Nearly all businesses have interest in consumer experience. Whether you fly an airline, shop at a retailer, visit a website, or frequent an eatery, businesses care about your perception of their services and the products you consume. Negative experie…

November 29, 2016 by Kimberly George, SVP Corporate Development, M&A, and Healthcare
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