Linked In Blog - Sedgwick
Skip to content

Posts related to ‘Customer experience’

January 20, 2022
David Stills
senior vice president, carrier and risk practice
View 22: highlighting industry trends for the year ahead

Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our View 22 list, which highlights topics and trends employers, risk man…

January 20, 2022 by David Stills, senior vice president, carrier and risk practice
December 16, 2021
James Norman
International business development director
Africa and insurance claims management: Building momentum

With a young population, strong human capital and large regional insurance hubs, the potential of the African insurance sector is well known. As the second fastest growing insurance market behind Latin America, it has a landscape all its own with est…

December 16, 2021 by James Norman, International business development director
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
October 29, 2021
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: Making sense of the blur

You know the feeling of being in a car, hurtling down the highway and catching glimpses of the things of interest passing you by? Sometimes that same feeling can hit you from a business technology perspective, too – like you’re looking out the window…

October 29, 2021 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
September 23, 2021
Stewart Steel
Chief executive officer, Europe Middle East & Africa
BPO: A fresh vision

The global pandemic caused some organisations to take a closer look at their operating model. Many are pursuing a simplified, more agile and flexible business structure that empowers a fast, seamless response to changes in local or global market cond…

September 23, 2021 by Stewart Steel, Chief executive officer, Europe Middle East & Africa
March 16, 2018
Kathy Tazic
Managing Director Client Services
Improving consumer experience

Just this past week Dave North, our President and CEO, reminded an audience at the Integrated Benefits Institute conference that our industry must strive for one button simplicity. Despite often being known for its complexity, our industry’s goal s…

March 16, 2018 by Kathy Tazic, Managing Director Client Services
May 27, 2016
How could current and future technology shape workers’ compensation?

New technology is reshaping the world in which we live. It takes the form of self-driving cars, virtual reality and 3-dimensional (3D) printers. Once thought to be cold and impersonal, technology is redefining our expectations and how we view a qua…

May 27, 2016
December 18, 2015
Scott Rogers
Chief client officer
Protecting your brand

Whether it is a product recall, cyber attack or customer accident, companies work hard to protect their brands. They want to make sure that everything communicated and shared with their marketplace – customers, employees, investors and media – can …

December 18, 2015 by Scott Rogers, Chief client officer
August 13, 2015
Jay Ayala, Managing Director
Diversity and inclusion in action

At Sedgwick, we see the value of diversity and inclusion every day in many of our common business practices. Putting these concepts into action enhances our customer service capabilities, expands our business strategies, attracts a wider pool of qu…

August 13, 2015 by Jay Ayala, Managing Director
April 28, 2015
Scott Rogers
Chief client officer
Social media and risk managers?

Social media and risk managers are still not words often heard together. As I prepared for my Risk and Insurance Management Society (RIMS) 2015 session entitled, “Watch this: Social media's impact on claims strategies,” I became increasingly a…

April 28, 2015 by Scott Rogers, Chief client officer
November 26, 2014
Daniel Gerke, Project Manager, Implementations, PMP
Change is difficult: 3 ways to increase positive perception

Change is part of everything we do and the way we go about implementing change can have a tremendous impact on how change is received and accepted by those directly and indirectly affected. At Sedgwick, one of our core values is to embrace change. …

November 26, 2014 by Daniel Gerke, Project Manager, Implementations, PMP
November 07, 2014
Cynthia D. Bullard, Senior Professional Liability Claims Specialist
Patient evaluation in the Emergency Department: Are we missing out?

Emergency Department (ED) staff members have all felt the anxiety of a potential missed diagnosis. For those who have actually witnessed a missed chance, it is not hard to understand how agonizing it would be to realize the missing piece of informa…

November 07, 2014 by Cynthia D. Bullard, Senior Professional Liability Claims Specialist
End of results.