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September 21, 2023
Lauren Glover
specialist care manager, UK, Sedgwick
Showing vulnerable customers how caring counts in claims

For anyone dealing with a property damage loss, it can be inconvenient at best and traumatizing and life-altering at worst. But for those who are already vulnerable, the experience can be exponentially more difficult. In commemoration of World Alzhe…

September 21, 2023 by Lauren Glover, specialist care manager, UK, Sedgwick
Blog
February 22, 2023
Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Building loyalty through customer care

U.S. air travelers were recently subjected to two large-scale service interruptions that temporarily grounded, cancelled or postponed many takeoffs and left thousands of vacationers and business travelers delayed and displaced. With their itineraries…

February 22, 2023 by Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Blog
December 22, 2022
Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Cultivating concierge-level service

Over the course of the COVID-19 pandemic, our industry has adopted technology more rapidly. As a result, we’ve found new opportunities to incorporate digital solutions that streamline and enhance the claims process — from field apps to intuitiv…

December 22, 2022 by Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Blog
October 31, 2022
Chris Harvey
VP, crisis solution
The spooky side of recalls

It’s the time of year, the spooky atmosphere of Halloween is in the air. And while ghosts, vampires and monsters are creepy enough, there’s one thing that can truly send a chill up your spine — poorly managed recalls. Regardless of whethe…

October 31, 2022 by Chris Harvey, VP, crisis solution
Blog
October 19, 2022
James Norman
International business development director
Understanding conduct risk: a prerequisite for growth

As we navigate reoccurring global events and uncertain times, insurance continues to play a critical role in risk transfer — providing assurance and allowing organizations to continue business as usual. Covers like business interruption (BI), c…

October 19, 2022 by James Norman, International business development director
Blog
October 18, 2022
Matthew Cohen - senior vice president, client services and Michelle Hay - global chief people officer
Building organizational culture: putting people first

The past few years have been marked by unprecedented upheaval in the workforce. The pandemic and rising cost of living have led many to reexamine their personal priorities and career goals. Meanwhile, baby boomers transitioning into retirement are le…

October 18, 2022 by Matthew Cohen - senior vice president, client services and Michelle Hay - global chief people officer
Blog
July 22, 2022
Caroline Brun, directrice commerciale et marketing, Sedgwick France
L’expertise, un axe d’amélioration de la relation-client en cas de sinistre

Read the English version Sedgwick a mené en mai/juin 2022 une étude de satisfaction-client en matière de gestion de sinistres en partenariat avec l’Argus de l’Assurance. Elle portait sur les sinistres en habitation pour des particuliers, un risque d…

July 22, 2022 by Caroline Brun, directrice commerciale et marketing, Sedgwick France
Blog
July 22, 2022
Caroline Brun, director of sales and marketing, Sedgwick France
Improving the customer journey after a disaster

Lisez ceci en français Home accident claims are a frequent risk with economic stakes often impacting how the insurance sector is viewed by the public. To better understand the expectations of policyholders following a home accident, we conducted a c…

July 22, 2022 by Caroline Brun, director of sales and marketing, Sedgwick France
Blog
January 20, 2022
David Stills
senior vice president, carrier and risk practice
View 22: highlighting industry trends for the year ahead

Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our View 22 list, which highlights topics and trends employers, risk man…

January 20, 2022 by David Stills, senior vice president, carrier and risk practice
Blog
December 16, 2021
James Norman
International business development director
Africa and insurance claims management: Building momentum

With a young population, strong human capital and large regional insurance hubs, the potential of the African insurance sector is well known. As the second fastest growing insurance market behind Latin America, it has a landscape all its own with est…

December 16, 2021 by James Norman, International business development director
Blog
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
Blog
October 29, 2021
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: Making sense of the blur

You know the feeling of being in a car, hurtling down the highway and catching glimpses of the things of interest passing you by? Sometimes that same feeling can hit you from a business technology perspective, too – like you’re looking out the window…

October 29, 2021 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
September 23, 2021
Stewart Steel
Chief executive officer, Europe Middle East & Africa
BPO: A fresh vision

The global pandemic caused some organisations to take a closer look at their operating model. Many are pursuing a simplified, more agile and flexible business structure that empowers a fast, seamless response to changes in local or global market cond…

September 23, 2021 by Stewart Steel, Chief executive officer, Europe Middle East & Africa
Blog
March 16, 2018
Kathy Tazic
managing director client services
Improving consumer experience

Just this past week Dave North, our President and CEO, reminded an audience at the Integrated Benefits Institute conference that our industry must strive for one button simplicity. Despite often being known for its complexity, our industry’s goal s…

March 16, 2018 by Kathy Tazic, managing director client services
Blog
May 27, 2016
How could current and future technology shape workers’ compensation?

New technology is reshaping the world in which we live. It takes the form of self-driving cars, virtual reality and 3-dimensional (3D) printers. Once thought to be cold and impersonal, technology is redefining our expectations and how we view a qua…

May 27, 2016
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