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June 05, 2023
Don Johnson, AVP, bill review client services, and Claire Ohannessian, chief client officer, Australia
Allyship in the workplace

In many countries around the globe, June marks Pride Month, an annual celebration of the wide-ranging societal contributions made by individuals who are lesbian, gay, bisexual, transgender or queer/questioning (LGBTQ+). The timing commemorates New Yo…

June 05, 2023 by Don Johnson, AVP, bill review client services, and Claire Ohannessian, chief client officer, Australia
Blog
May 19, 2023
Jason Landrum
global chief information officer
Generative AI and disruption in the claims industry

It’s hard to escape the buzz surrounding ChatGPT, an innovative artificial intelligence (AI) tool that uses natural language processing to respond conversationally to human prompts for information and task requests. The chatbot and its underlying gen…

May 19, 2023 by Jason Landrum, global chief information officer
Blog
March 30, 2023
Leah Cooper
managing director, global consumer technology
Automation in claims is not an all-or-nothing prospect

Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, au…

March 30, 2023 by Leah Cooper, managing director, global consumer technology
Blog
February 07, 2023
Mara Petrovsky, SVP of colleague experience and Josh Smith, head of global talent management
Continuing education seen as a "must have" among employees

Supporting an atmosphere of learning by offering ongoing professional development opportunities enables employees to keep their skills sharp, gain new proficiencies, and enjoy personal and professional growth. For employers, providing access to corpo…

February 07, 2023 by Mara Petrovsky, SVP of colleague experience and Josh Smith, head of global talent management
Blog
November 10, 2022
Rosemarie McMorris-Alexander, claims operations manager
Finding balance for employees and improving productivity

The pandemic encouraged many workers to reconsider their priorities and attitudes toward their professional and personal lives. As a result, employers were given a unique opportunity to gain insights about how to support their employees. Across indus…

November 10, 2022 by Rosemarie McMorris-Alexander, claims operations manager
Blog
November 03, 2022
Scotty Benton, VP, workers’ compensation practice; Reema Hammoud, AVP, clinical pharmacy; Laura Oslund, senior risk services consultant; and Rich Wirth, SVP, risk services
Drug use in the workforce — and what employers can do about it

The statistics regarding drug use among the American workforce are alarming. An estimated one in 12 U.S. workers has a substance use disorder (SUD), and more than half of all adults diagnosed with an SUD are employed full-time. Many more members of t…

November 03, 2022 by Scotty Benton, VP, workers’ compensation practice; Reema Hammoud, AVP, clinical pharmacy; Laura Oslund, senior risk services consultant; and Rich Wirth, SVP, risk services
Blog
October 24, 2022
David Reed
global head of talent acquisition
The future of the Great Resignation: weighing labor market trends as 2023 approaches

Is the “great” part of the Great Resignation over? This is one question that is top of mind for human resources (HR) executives as workers continue to hop job opportunities in search of something better. The Bureau of Labor Statistics (BLS) reporte…

October 24, 2022 by David Reed, global head of talent acquisition
Blog
October 18, 2022
Matthew Cohen - senior vice president, client services and Michelle Hay - global chief people officer
Building organizational culture: putting people first

The past few years have been marked by unprecedented upheaval in the workforce. The pandemic and rising cost of living have led many to reexamine their personal priorities and career goals. Meanwhile, baby boomers transitioning into retirement are le…

October 18, 2022 by Matthew Cohen - senior vice president, client services and Michelle Hay - global chief people officer
Blog
October 10, 2022
Rebecca Sherman
clinical behavioral health specialist
Mental wellness: awareness to action

Oct. 10 is World Mental Health Day, a time designated for education around mental health issues and mobilizing efforts to support people around the globe. This topic is important to me not only because I’m a licensed clinical social worker and claims…

October 10, 2022 by Rebecca Sherman, clinical behavioral health specialist
Blog
October 05, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Expand your view at PIEF 2022

During the Personal Injury & Disability National Conference, an array of stakeholders across Australia will come together to discuss outcomes and industry best practices for the motor accident, workers compensation, disability and life insurance sect…

October 05, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
August 17, 2022
Scott Alcock
corporate counsel and national human resources manager, New Zealand
The workplace revolution

The competition to attract and retain talent has never been more challenging, and it’s driving a global workplace revolution. The pandemic made everyone think long and hard about what really matters – work-life balance, pay, benefits and career oppor…

August 17, 2022 by Scott Alcock, corporate counsel and national human resources manager, New Zealand
Blog
August 11, 2022
David Reed, global head of talent acquisition and Heather Lawley, global head of DEI & ESG
How to grow with the changing workforce

The labor force is constantly evolving, but the past several years have brought new and unexpected shifts in economic uncertainty, labor force dynamics and new modes of working. It isn’t growing, just a different mix. As the workforce continues to ch…

August 11, 2022 by David Reed, global head of talent acquisition and Heather Lawley, global head of DEI & ESG
Blog
August 04, 2022
Adam Morell, JD
assistant vice president, product compliance
The 4 building blocks of a strong return to work program

When an employee is unable to work due to an illness or injury, employers are responsible for creating a safe, supportive environment for them to return to. But it doesn’t have to be an “all or nothing” approach. There are several ways to take care o…

August 04, 2022 by Adam Morell, JD, assistant vice president, product compliance
Blog
July 21, 2022
Marwan Shiblaq
president, workforce absence
Leading with empathy

The midst of a pandemic is an interesting and exciting time to assume responsibility for a team of more than 8,000 people. Had I been appointed president of workforce absence pre-COVID, I would have embarked on a coast-to-coast tour of our offices to…

July 21, 2022 by Marwan Shiblaq, president, workforce absence
Blog
July 18, 2022
Katey Bey, global head of total rewards and David Reed, global head of talent acquisition
Rethinking benefits as part of a broader recruitment and retention strategy

Fluctuation in the workforce has prompted employers to invest more resources, think creatively, and refocus on collaboration, communication and support for the needs of employee populations. Pay is still the key differentiator and primary focus for c…

July 18, 2022 by Katey Bey, global head of total rewards and David Reed, global head of talent acquisition
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