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Posts related to ‘Quality’

April 05, 2022
Amanda Combs
recall consultant
High levels of nitrosamine causing recalls

Over the past few years, several drugmakers have had to recall blood pressure medications due to the presence of excess levels of nitrosamine. It’s happening again. Two major pharmaceutical companies have issued voluntary recalls of several tablet me…

April 05, 2022 by Amanda Combs, recall consultant
January 03, 2022
Matt Walker
recall advisor
Discovery of benzene in hair care products raises new consumer concerns

Benzene, which has been discovered in several consumer products over the past year, has once again forced a voluntary recall. This time, it’s related to dry shampoo and dry conditioner spray products from various household brands. The recall is prec…

January 03, 2022 by Matt Walker, recall advisor
December 01, 2021
Matt Walker
Benzene threat detected in spray deodorants

Online pharmacy Valisure is warning that spray deodorants may be toxic to consumers — creating big problems and possible litigation threats to companies that aren’t paying attention. Valisure recently tested and detected unsafe levels of benzen…

December 01, 2021 by Matt Walker
June 22, 2017
Robin Maley, SVP Healthcare Risk Management and Patient Safety
Embracing change: From volume-based to value-based healthcare

Sedgwick supports Healthcare Risk Management Week June 19-23 Sedgwick’s healthcare risk management team works alongside healthcare risk managers to reduce risks and improve safety by delivering cost-effective claims, productivity, managed care…

June 22, 2017 by Robin Maley, SVP Healthcare Risk Management and Patient Safety
May 26, 2017
Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
Benchmarking for excellence

Tom Peters the business guru, thought leader and author of the #1 national best-seller In Search of Excellence, says "Excellent firms don't believe in excellence – only in constant improvement and constant change." Excellence is something all busi…

May 26, 2017 by Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
November 29, 2016
Kimberly George
global head, innovation and product development
The advocacy approach - improving consumer experience

Nearly all businesses have interest in consumer experience. Whether you fly an airline, shop at a retailer, visit a website, or frequent an eatery, businesses care about your perception of their services and the products you consume. Negative experie…

November 29, 2016 by Kimberly George, global head, innovation and product development
March 05, 2016
John Webster, Sedgwick physician consultant
Engaging physicians in quality and safety initiatives

As healthcare delivery in the U.S. undergoes profound change from volume-based to value-based, patient-centered and more transparent care, there is increasing emphasis on quality and safety. In moving toward a culture of safety, leaders and policym…

March 05, 2016 by John Webster, Sedgwick physician consultant
November 26, 2014
Daniel Gerke, Project Manager, Implementations, PMP
Change is difficult: 3 ways to increase positive perception

Change is part of everything we do and the way we go about implementing change can have a tremendous impact on how change is received and accepted by those directly and indirectly affected. At Sedgwick, one of our core values is to embrace change. …

November 26, 2014 by Daniel Gerke, Project Manager, Implementations, PMP
September 25, 2014
Terri Riley, SVP Managed Care Practices and Client Services
Listening to the voice of the provider

Medical directors with California-based hospital systems recently met for a discussion focused on the quality of medical care provided to Sedgwick workers’ compensation clients. We covered many areas, including provider scoring, fraud, legal challe…

September 25, 2014 by Terri Riley, SVP Managed Care Practices and Client Services
February 20, 2014
Kathleen Shostek
VP Healthcare Risk Management
ERM in healthcare: Implementing second curve strategies

Healthcare is undergoing dramatic change. The operating environment for hospitals is rapidly shifting from a volume-based delivery model to a value-based one. A road map for hospitals to transform from the fee-for-service first curve to the pay-for…

February 20, 2014 by Kathleen Shostek, VP Healthcare Risk Management
January 16, 2014
Kathy Tazic
managing director client services
Advocate with purpose

My mom suffers from vascular dementia. It's a progressive, slow, debilitating disease. As a non-medical person new to the maze of healthcare and elderly care, there was a lot to learn. My mom's in a nursing home 10 minutes from my house and I am now …

January 16, 2014 by Kathy Tazic, managing director client services
December 19, 2013
Dave North
executive chairman
Recap: 13 for 2013 Emerging Issues for Employers

In early 2013, Sedgwick advised clients of the top trends expected to impact employers this year from the Affordable Care Act: a change in the healthcare delivery model – to economic and market forces: how they will drive employer actions. Looking…

December 19, 2013 by Dave North, executive chairman
August 19, 2013
Dave North
executive chairman
Further the conversation: Key issues facing our industry

Earlier today, I addressed the attendees of the 68th Annual Workers' Compensation Educational Conference and the 25th Annual Safety and Health Conference. I challenged each individual to continue the conversation for industry advancement and shared…

August 19, 2013 by Dave North, executive chairman
June 27, 2013
Dave North
executive chairman
What quality claims handling should be – working proactively to create the best possible outcomes for people

Claims management is the quintessential people business. It is people working with people during what can be their darkest hour after an unexpected event occurs. It is a time often fraught with uncertainty and fear. Sedgwick employs more claims pro…

June 27, 2013 by Dave North, executive chairman
April 21, 2013
Redefining quality

In the claims industry the word "quality" has become synonymous with the exercise of box checking. I see that as a problem. We all know that complying to basic requirements is important, but isn't that just one aspect of quality that should be depl…

April 21, 2013
End of results.