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August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
Blog
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Blog
March 02, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Bridging technology through robotic process automation

Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity…

March 02, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
January 06, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: automation and AI

In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards.…

January 06, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
October 29, 2021
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: Making sense of the blur

You know the feeling of being in a car, hurtling down the highway and catching glimpses of the things of interest passing you by? Sometimes that same feeling can hit you from a business technology perspective, too – like you’re looking out the window…

October 29, 2021 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
September 23, 2021
Stewart Steel
Chief executive officer, Europe Middle East & Africa
BPO: A fresh vision

The global pandemic caused some organisations to take a closer look at their operating model. Many are pursuing a simplified, more agile and flexible business structure that empowers a fast, seamless response to changes in local or global market cond…

September 23, 2021 by Stewart Steel, Chief executive officer, Europe Middle East & Africa
Blog
September 02, 2021
Rich Wirth
Senior vice president specialty operations
Returning to on-site loss control at the workplace

Prior to COVID-19, risk and underwriting assessments, consultative and specialty services, and safety trainings were primarily completed on-site. But when many businesses shut down in April and May of 2020, physical loss control services saw a dramat…

September 02, 2021 by Rich Wirth, Senior vice president specialty operations
Blog
August 19, 2021
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Mining for 2022 gems from 2020 digital learning sessions

Recorded video sessions have become a crucial asset to digital learning and many of us have amassed a library of them in the past year and a half. Despite technology stumbles and occasional dog barks, they captured quick summaries of thought leadersh…

August 19, 2021 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Blog
August 03, 2021
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Vehicle dents, dings and damage: The role of PDR

Your first encounter with paintless dent repair (PDR) may be after a trip to the supermarket or a night of bad weather. Whether your vehicle has a small dent from a shopping cart or severe damage from a hail storm, the results present as one or multi…

August 03, 2021 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Blog
June 14, 2021
Mason Bartleson
VP, process design and operational excellence
Remote field adjusting is a tool with the human touch

Experts in the insurance and claims space by nature are always prepared for the unexpected. Whether we’re contending with a season of extreme weather, sudden accidents, or a global pandemic, we know the importance of responding quickly to property cl…

June 14, 2021 by Mason Bartleson, VP, process design and operational excellence
Blog
March 26, 2021
Joe Whitlock
Senior Industrial Hygienist Advisor, EFI Global
Using theatrical fogging technology in the battle against COVID-19

What is the common link between rock concerts, theft deterrent devices and SARS-CoV-2 indoor air treatment? Interestingly enough, it’s the technology. Here’s how it works Theatrical fogging technology works when liquid glycol is passed over a h…

March 26, 2021 by Joe Whitlock, Senior Industrial Hygienist Advisor, EFI Global
Blog
February 19, 2021
Chris Harvey, Amanda Combs and Jeremy Schutz
The future of AI regulation in the consumer products industry

Artificial intelligence (AI) and machine learning (ML) are becoming increasingly popular. In fact, AI in the manufacturing market is expected to reach $15.27 billion. The consumer product industry is one of many considering the use of these technolog…

February 19, 2021 by Chris Harvey, Amanda Combs and Jeremy Schutz
Blog
February 12, 2021
Kimberly George
global head, innovation and product development
Evolving health benefits impact employers and employees

Not since 1939 have job losses impacted U.S. business more than in 2020. In turn, this has had a resounding effect on health insurance coverage in general and on employee benefit programs in a more specific sense. These changes are driven in large pa…

February 12, 2021 by Kimberly George, global head, innovation and product development
Blog
January 15, 2021
Bob Peterson
president
Drive to thrive in 2021

Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging trends and industry news. We’re excited to introduce “Drive to thrive in 2021” which highlights the topics and trends that employers, risk manag…

January 15, 2021 by Bob Peterson, president
Blog
December 11, 2020
Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services
Making predictions in the midst of uncertainty

It’s safe to say it’s been a year chock full of surprises — unanticipated events, unforeseen circumstances and some unimaginable outcomes. As we close in on 2021 (and, perhaps hopefully, begin to close the door on the challenges of 2020), it’s …

December 11, 2020 by Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services
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