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June 16, 2022
Guest author: Dr. Raymond Shelton
Training before tragedy: empathy and trauma in the claims process

Foreword by Mike Leslie, VP of sales, temporary housing, Sedgwick After a property loss, many insureds experience trauma as they work through the stages of grief for their damaged home, precious family heirloom or priceless photos. Processing the lo…

June 16, 2022 by Guest author: Dr. Raymond Shelton
Blog
April 14, 2022
Lisa Orr
senior human factors consultant
Ergonomics at work: creating a safer environment at home and in the office

The rapid shift to work-from-home arrangements during the COVID-19 pandemic meant that many remote work setups were quickly put together without long-term considerations in mind. Given that two years have passed since the start of the pandemic, now i…

April 14, 2022 by Lisa Orr, senior human factors consultant
Blog
March 30, 2022
Andrew Price
director, staffing solutions
A look into the life of an independent adjuster

When an individual or organization faces a loss, finding the right local expert at a moment’s notice can be challenging. For daily claims and catastrophe (CAT) deployments, our colleagues work hand-in-hand with our network of independent field and de…

March 30, 2022 by Andrew Price, director, staffing solutions
Blog
December 10, 2021
Scott Westman
senior vice president, casualty operations
The further we go, the closer we get: Moving ahead in workers’ compensation

The further we get from the start of the pandemic, the more permanent the changes to the world of workers’ compensation become. New industry players have been introduced, business needs have been refined and program practices have evolved. Those who …

December 10, 2021 by Scott Westman, senior vice president, casualty operations
Blog
June 21, 2021
Douglas Dell
vice president & director Vale National Training Center, Inc.
Virtual adjustments to claims training: Here to stay

Like many organizations amid the pandemic, Vale Training paused its in-person operations. Virtual learning — initially thought to be temporary — soon transitioned to a thriving delivery model. To meet the needs of students and providers, …

June 21, 2021 by Douglas Dell, vice president & director Vale National Training Center, Inc.
Blog
May 04, 2021
Douglas Dell
vice president & director Vale National Training Center, Inc.
One year into virtual training: Here’s what we’ve learned

A little over a year ago, Vale Training closed its doors to comply with public health guidelines amid the pandemic. As a result, we were tasked with quickly reinventing the business as a virtual learning provider. Initially, many people were concerne…

May 04, 2021 by Douglas Dell, vice president & director Vale National Training Center, Inc.
Blog
January 31, 2020
Douglas Dell
vice president & director Vale National Training Center, Inc.
ADAS and the future of transportation claims

Technology advancements can present challenges in any industry, but the benefits and opportunities often outweigh them. Recently in the automotive space, we’ve noticed a greater demand for claims adjusting support involving the deployment of advanced…

January 31, 2020 by Douglas Dell, vice president & director Vale National Training Center, Inc.
Blog
September 17, 2013
Ann Gaffey, SVP Healthcare Risk Management and Patient Safety
TeamSTEPPS: Taking patient safety to the next level

TeamSTEPPS, or Team Strategies and Tools to Enhance Performance and Patient Safety, is an evidence-based teamwork system to improve communication and teamwork skills among healthcare professionals. Its primary goal is to create a program for healt…

September 17, 2013 by Ann Gaffey, SVP Healthcare Risk Management and Patient Safety
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