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December 22, 2022
Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Cultivating concierge-level service

Over the course of the COVID-19 pandemic, our industry has adopted technology more rapidly. As a result, we’ve found new opportunities to incorporate digital solutions that streamline and enhance the claims process — from field apps to intuitiv…

December 22, 2022 by Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Blog
December 19, 2022
Chris Frechette
vice president, liability practice
Reevaluating no-fault auto insurance: a tale of two PIP states

The promise of savings and disenchantment with the time and cost of litigating automobile claims in the courts gave rise to “personal injury protection” (PIP) and a “no-fault” approach to auto insurance in the 1970s. Under this system, the injured pa…

December 19, 2022 by Chris Frechette, vice president, liability practice
Blog
October 28, 2022
Josephine Copeland - SVP product design and strategy, Dr. Teresa Bartlett - managing director and Jason Bliss - SVP business development
National Comp recap

Staffing demands are top of mind for employers around the world and across all industries. How do we support claims examiners as case load increases, especially during a time when attracting and retaining talent is so difficult? Many employers have e…

October 28, 2022 by Josephine Copeland - SVP product design and strategy, Dr. Teresa Bartlett - managing director and Jason Bliss - SVP business development
Blog
October 27, 2022
Kimberly George - global head, innovation and product development and Shane O'Dea - head of strategic partnerships and programs, workers compensation
PIEF recap: the power of influence

Most personal injury and workers compensation schemes around the globe are focusing on the injured worker being at the center of everything they do. When we take a step back and look at the power of influence, we can improve claims outcomes and eleva…

October 27, 2022 by Kimberly George - global head, innovation and product development and Shane O'Dea - head of strategic partnerships and programs, workers compensation
Blog
October 12, 2022
Neil Wright, head of liability, Australia
The ins and outs of professional indemnity

Professional indemnity insurance — known elsewhere as professional liability or errors and omissions (E&O) — is a form of liability coverage for specialists who provide professional advice or services to customers. In Australia, this cove…

October 12, 2022 by Neil Wright, head of liability, Australia
Blog
October 11, 2022
Kathy Tazic
managing director client services
Expand your view at National Comp 2022

Our industry will gather at National Comp in Las Vegas Oct. 19-21. We look forward to seeing our clients and partners throughout the conference and talking about some of the significant challenges and opportunities facing our industry. Here is a glim…

October 11, 2022 by Kathy Tazic, managing director client services
Blog
October 05, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Expand your view at PIEF 2022

During the Personal Injury & Disability National Conference, an array of stakeholders across Australia will come together to discuss outcomes and industry best practices for the motor accident, workers compensation, disability and life insurance sect…

October 05, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
September 20, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
All eyes on workers compensation — and a look at what’s next

As David Stills wrote in a previous blog, workers compensation is comprised of multiple state systems across the U.S., each with their own unique set of rules and regulations that are in constant flux. The environment is relatively similar in Austral…

September 20, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
Blog
September 19, 2022
Diana Shick
director, nurse consulting
Nurse consultants bring great value to liability claims

Many in our industry are familiar with the case management role of nurses in the workers’ compensation arena, where they support injured and ill employees and oversee the treatment and recovery process. But, did you know that nurses can also play a c…

September 19, 2022 by Diana Shick, director, nurse consulting
Blog
September 12, 2022
David Kessler, D.C., M.H.A. CHCQM, SVP and medical director, Sedgwick Managed Care Ohio (MCO)
Chiropractic care in workers’ compensation

The Workers’ Compensation Research Institute (WCRI) recently published the findings of its study on the use of chiropractic care to treat injured workers in the United States suffering from lower back pain. As a chiropractor by training and a longti…

September 12, 2022 by David Kessler, D.C., M.H.A. CHCQM, SVP and medical director, Sedgwick Managed Care Ohio (MCO)
Blog
September 07, 2022
Tracey Davanport, VP, clinical operations and Melissa Shannon, senior clinical team lead
Empowering injured workers: the role of a surgery nurse

Getting ready for the workday. Going on a walk with family. Grocery shopping. Working out with a friend. These scenes are what many of us typically associate with a normal routine. But for injured workers, life is quickly turned upside down. Navigati…

September 07, 2022 by Tracey Davanport, VP, clinical operations and Melissa Shannon, senior clinical team lead
Blog
September 06, 2022
Max Koonce
chief claims officer
Considerations for the future of workers’ compensation

Workers’ compensation’s original premise, the “Grand Bargain”, has remained consistent since its inception in the early 20th century. There have been exceptions and variations to the definition of disease and injury coverage, types of benefits and to…

September 06, 2022 by Max Koonce, chief claims officer
Blog
August 30, 2022
Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice
The rise of e-scooters and electric vehicles: What does it mean for the claims industry?

As transportation technology progresses, issues of safety, fraud and liability will need continuous monitoring to match the changing landscape. Electric scooters (or e-scooters) are now a familiar sight on UK streets but are new enough that safety an…

August 30, 2022 by Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice
Blog
August 25, 2022
Chris Bakes, managing director, auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Economic turmoil fuels the rising cost of auto claims

For more than two years, news of global economic fluctuation — driven by the fallout of COVID-19 and a variety of climatic, geopolitical and other factors — has dominated financial headlines. The automotive industry is, of course, not imm…

August 25, 2022 by Chris Bakes, managing director, auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Blog
August 21, 2022
David Stills
senior vice president, carrier and risk practice
Embrace, elevate and expand your view at WCI 2022

All eyes on workers’ compensation… and a look at what’s next Workers’ compensation is comprised of multiple state systems, each with their own unique set of rules and regulations that are in constant flux. The definition of compensability is…

August 21, 2022 by David Stills, senior vice president, carrier and risk practice
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