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April 26, 2022
Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Going the extra mile in direct auto repair

Auto repairs are always a pain point, whether you’re an individual insurance holder in your first fender bender or a corporate fleet stretched for manpower or technology tools to complete the repair quickly and accurately at the best price. Most peop…

April 26, 2022 by Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Blog
April 13, 2022
Bryon Bass, SVP, workforce absence, and Max Koonce, chief claims officer
Long COVID cases in the workforce — and what employers should be doing about it

Long COVID is an umbrella term for cases in which people experience symptoms related to COVID-19 long after the standard expected recovery period. According to the World Health Organization definition, symptoms “generally have an impact on everyday f…

April 13, 2022 by Bryon Bass, SVP, workforce absence, and Max Koonce, chief claims officer
Blog
April 12, 2022
Max Koonce
chief claims officer
3 claims complexities driving today’s discussions and tomorrow’s decisions

You may remember the days when claim reporting lag times, introduction of medical cost containment, and assessment of soft tissue injuries were common conversation drivers for claims professionals. Despite the host of new intricacies and nuances, the…

April 12, 2022 by Max Koonce, chief claims officer
Blog
March 31, 2022
Dr. Teresa Bartlett, senior medical officer and Kimberly George, global head, innovation and product development
Mental wellness key to workforce and public health

In the U.S., April 4-10 marks National Public Health Week, which aims to educate policymakers, practitioners and the public about topics that are important to improving the health of our nation. Among the issues to be highlighted this year is menta…

March 31, 2022 by Dr. Teresa Bartlett, senior medical officer and Kimberly George, global head, innovation and product development
Blog
March 29, 2022
Chris Bakes
managing director, auto solutions
What to expect when we’re inspecting: method of inspection in auto losses

March 29, 2022 by Chris Bakes, managing director, auto solutions
Blog
January 17, 2022
Max Koonce, Chief claims officer and Bryon Bass, SVP workforce absence
Vaccine mandate ruling points employers back to state and local guidance

On January 13, 2022, the Supreme Court blocked the Biden Administration from implementing and enforcing a vaccine mandate on large businesses (defined as those with 100 or more employees). The Occupational Safety and Health Administration (OSHA), w…

January 17, 2022 by Max Koonce, Chief claims officer and Bryon Bass, SVP workforce absence
Blog
December 10, 2021
Scott Westman
senior vice president, casualty operations
The further we go, the closer we get: Moving ahead in workers’ compensation

The further we get from the start of the pandemic, the more permanent the changes to the world of workers’ compensation become. New industry players have been introduced, business needs have been refined and program practices have evolved. Those who …

December 10, 2021 by Scott Westman, senior vice president, casualty operations
Blog
November 30, 2021
Chris Frechette
vice president, liability practice
Electric vehicle claims

Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). While the U.S. lags Europe in adoption, multiple indicators suggest a shift away from many hybrids to more …

November 30, 2021 by Chris Frechette, vice president, liability practice
Blog
September 09, 2021
Max Koonce
chief claims officer
Vaccine implications in workers’ compensation

As the battle against COVID-19 rages on, vaccinations have become a front-line conversation. The workers’ compensation implications must be addressed, as there aren’t yet any specific laws or court decisions that can guide COVID-19 vaccine-related si…

September 09, 2021 by Max Koonce, chief claims officer
Blog
August 23, 2021
Dr. Reema Hammoud
AVP, clinical pharmacy
Clinicians: Look carefully at opioid tapering data and guidelines

While the COVID-19 pandemic forced its way into every aspect of our lives for the past 18 months, it is not the only major ongoing health crisis. The opioid epidemic is still a real threat to our population despite being somewhat overshadowed in the …

August 23, 2021 by Dr. Reema Hammoud, AVP, clinical pharmacy
Blog
July 29, 2021
Beth Burry-Jackson, MA, CRC, ARM, SVP, case management, clinically integrated programs and Kimberly Culver, MSN, RN, RDMS, RT(R), director of clinical pharmacy
Long-haul cases demand attention – and now ADA coverage

The mention of long-haul COVID-19 cases and their impact on the workplace has surged to the top of many discussions — even at the highest levels of government; as of this week, long COVID is now a recognized, protected condition under the Ameri…

July 29, 2021 by Beth Burry-Jackson, MA, CRC, ARM, SVP, case management, clinically integrated programs and Kimberly Culver, MSN, RN, RDMS, RT(R), director of clinical pharmacy
Blog
June 21, 2021
Douglas Dell
vice president & director Vale National Training Center, Inc.
Virtual adjustments to claims training: Here to stay

Like many organizations amid the pandemic, Vale Training paused its in-person operations. Virtual learning — initially thought to be temporary — soon transitioned to a thriving delivery model. To meet the needs of students and providers, …

June 21, 2021 by Douglas Dell, vice president & director Vale National Training Center, Inc.
Blog
June 03, 2021
Dave North
executive chairman
Let the WCI countdown begin: Annual Workers’ Compensation Educational Conference

The collective dedication of individuals working to enhance the workers’ compensation system and the experience for injured workers never ceases to amaze me. It takes a collaborative effort and exchange of ideas to uncover what works, what needs to b…

June 03, 2021 by Dave North, executive chairman
Blog
May 24, 2021
Lance Watkins
VP, client services, Sedgwick MCO
5 reasons Ohio employers choose Sedgwick MCO

Managed care organizations play a valuable role in the workers’ compensation system, providing key claims resources to help employers. At Sedgwick Managed Care Ohio (MCO), we focus on getting injured employees back to work, lowering medical bills and…

May 24, 2021 by Lance Watkins, VP, client services, Sedgwick MCO
Blog
May 24, 2021
Dr. Reema Hammoud
AVP, clinical pharmacy
COVID-19 long-haul claims and our clinical approach

With the advent of vaccines, we now have more hope in combating the COVID-19 pandemic, but there is still clinical data to digest and trends to keep a close eye on. One of them being long-haul cases. Most people infected by COVID-19 experience little…

May 24, 2021 by Dr. Reema Hammoud, AVP, clinical pharmacy
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