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Posts related to ‘recall management’

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August 07, 2020
Amanda Combs
recall consultant
Your “excellent” recall crisis plan may damage your reputation, new study reveals

In their quest for excellence, many companies try to amaze their customers with superior products and even better service. More than a few have extended that philosophy to their crisis planning, offering free products, cash, generous coupons and othe…

August 07, 2020 by Amanda Combs, recall consultant
Blog
July 10, 2019
Chris Harvey
VP, crisis solution
When recalls are about more than consumers: Managing up and down the supply chain

When there’s a recall, consumers think of the name on the package. Often that brand is the single company believed to be responsible, and that company is the one whose reputation is diminished. Perhaps nowhere is this more apparent than the food indu…

July 10, 2019 by Chris Harvey, VP, crisis solution
Blog
June 25, 2019
Chris Harvey
VP, crisis solution
Closer FDA CBD product regulation – and recalls – appear inevitable

We’ve seen sweeping regulatory changes before, but the FDA’s anticipated regulation of cannabis and CBD-infused products – a market expected to reach more than $20B globally by 2024 – promises to pose significant and unprecedented challenges to food …

June 25, 2019 by Chris Harvey, VP, crisis solution
Blog
May 21, 2019
Ryan Gooley
Blockchain and recalls: How the technology could prevent people from eating contaminated food

Most people have heard of blockchain technology as it relates to cryptocurrencies like bitcoin. In fact, blockchain was initially developed specifically to record and track bitcoin transactions. As the technology becomes more widely adopted, however,…

May 21, 2019 by Ryan Gooley
Blog
April 30, 2019
Matt Walker
Buyer (and seller) beware of recalled items

Most consumers are aware that it’s illegal for retailers to sell products that have been recalled—the large fines resulting from these violations, often totaling millions of dollars, tend to receive a fair amount of media coverage. After all, i…

April 30, 2019 by Matt Walker
Blog
March 12, 2019
Chris Harvey
VP, crisis solution
Product recall horror stories: Four top causes of sleepless nights

Sleeplessness is a common malady of business leaders whose companies have had to undergo a product recall. When a recall hits home, how well a company prepares for and manages the recall requirements can mean the difference between preserving custome…

March 12, 2019 by Chris Harvey, VP, crisis solution
Blog
February 26, 2019
Wayne Mitchell
Improving auto recall notifications with enhanced data

According to the Census Bureau, an average of 11.2% of the population changes their address annually, which means that a huge number of automobiles require updates to their registered addresses every year. Further complicating this issue is the fact …

February 26, 2019 by Wayne Mitchell
Blog
February 05, 2019
Jeremy Schutz
Improving response rates with direct notifications: How to get consumers to play ball

It’s no surprise that notifying consumers directly about product recalls is the most effective way to get dangerous products out of circulation. What is surprising is how much more effective direct notifications are, and why manufacturers and retaile…

February 05, 2019 by Jeremy Schutz
Blog
January 29, 2019
Ryan Gooley
Food Safety Modernization Act (FSMA) updates shift food safety to prevention mode

In October, the FDA released new draft guidance for the Food Safety Modernization Act (FSMA) on how to meet its seven key rules for ensuring the safety of our food supply. A month later, the nation was hit with yet another major food-borne outbreak –…

January 29, 2019 by Ryan Gooley
Blog
January 22, 2019
Joe Rizzo
Canada’s legalization of cannabis puts new demands on manufacturers

In October, Canada became the first major economy, and the second country, to legalize cannabis. While this policy shift will undoubtedly have consequences for consumers, law enforcement officials and others, it also presents new challenges for the c…

January 22, 2019 by Joe Rizzo
Blog
January 15, 2019
Matt Walker
Small recalls can cause big problems: The importance of preparation and accuracy

While recalls vary widely in their scope and impact, the truth is that there really are no small recalls. When it comes to brand reputation and consumer perception, the scale of a recall often doesn’t matter. One negative media report or one simple m…

January 15, 2019 by Matt Walker
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