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March 17, 2023
Gail Oliver
SVP, sales and marketing
Imagine the possibilities at the 2023 PLRB Claims Conference

The Property & Liability Resource Bureau (PLRB) will host the 2023 PLRB Claims Conference & Insurance Services Expo March 19-22 in Orlando, Florida. An array of stakeholders will come together to exchange ideas about restoration in business income (B…

March 17, 2023 by Gail Oliver, SVP, sales and marketing
Blog
March 13, 2023
Max Koonce, chief claims officer, and David Guaragna, SVP, operations
Inflation and the current claims landscape

Price increases can be seen across all industries — from food and fuel to construction and manufacturing. When we look at the claims industry, these same factors are influencing costs in workers’ compensation, auto and property claims. Inflati…

March 13, 2023 by Max Koonce, chief claims officer, and David Guaragna, SVP, operations
Blog
March 07, 2023
Nigel Lambert
liability technical and audit manager
Property disrepair claims – An awakening

The UK media have extensively reported on the issue of mould caused by property disrepair following the death of Awaab Ishak. The Coroner issued a Regulation 28: report to prevent further deaths to The Department for Levelling Up, Housing and Communi…

March 07, 2023 by Nigel Lambert, liability technical and audit manager
Blog
February 23, 2023
Matthew Vale
BSc, PGDip BldCons, BDMA ClmsPrct, MRICS, RICS accredited building conservation surveyor RICS registered expert witness
Listed building repairs – how property owners can avoid prosecution

On 5 December 2022, five people were found guilty at Burnley Magistrates Court of illegally demolishing the Grade II listed Punch Bowl Inn in Ribble Valley, Lancashire. They are due to be sentenced on 8 March 2023. The 18th-century pub closed in 20…

February 23, 2023 by Matthew Vale, BSc, PGDip BldCons, BDMA ClmsPrct, MRICS, RICS accredited building conservation surveyor RICS registered expert witness
Blog
January 27, 2023
Inflation, supply delays and shortages: the impact on claims

Lisez ceci en français. Today, repairs after a property loss are more expensive and complex than ever before. COVID is still present, causing delays in production and deliveries. The war in Ukraine has led to challenges supplying various sectors, su…

January 27, 2023
Blog
January 12, 2023
Beau Bishop - senior vice president, catastrophe operations and Ed Reis - president, repair solutions
5 tips to prevent losses related to frozen pipes

When extreme winter weather conditions arise, the impact can be devastating — triggering power outages, freezing pipes and dangerous, icy roads. As property owners in the U.S. navigate a challenging winter season, the concern around pipes freez…

January 12, 2023 by Beau Bishop - senior vice president, catastrophe operations and Ed Reis - president, repair solutions
Blog
November 09, 2022
Scott Carroll - director of client services, large complex loss, EFI Global, a Sedgwick company and Paul Gilbert - director of client relations, EFI Global, a Sedgwick company
Assessing equipment and building systems damage after Hurricane Ian

In the aftermath of a disaster event like Hurricane Ian, organizations tend to think about damage in terms of drying carpet, removing drywall, mitigating mold, and making sure the building is structurally and environmentally safe for the rebuilt that…

November 09, 2022 by Scott Carroll - director of client services, large complex loss, EFI Global, a Sedgwick company and Paul Gilbert - director of client relations, EFI Global, a Sedgwick company
Blog
September 02, 2022
Laura Delpiano - VP of operations, temporary housing and Mark Della Giustina - VP specialty services, principal building consultant
Strategic cost advantages to accurately estimating property loss downtime

After experiencing a property loss — especially during hurricane season — homeowners have difficulties finding temporary housing that doesn’t impact their normal daily routines. The short-term crunch of finding housing in an area with wid…

September 02, 2022 by Laura Delpiano - VP of operations, temporary housing and Mark Della Giustina - VP specialty services, principal building consultant
Blog
August 22, 2022
Carol ETCHEBARNE
managing director, France
Deteriorated, damaged property: Repair or replace?

Lisez ceci en français. What if the answer to more sustainable practices in the property industry was as simple as repairing and reusing? New technology, when combined with trained experts, could in fact reduce the amount of waste following a clai…

August 22, 2022 by Carol ETCHEBARNE, managing director, France
Blog
July 22, 2022
Caroline Brun, directrice commerciale et marketing, Sedgwick France
L’expertise, un axe d’amélioration de la relation-client en cas de sinistre

Read the English version Sedgwick a mené en mai/juin 2022 une étude de satisfaction-client en matière de gestion de sinistres en partenariat avec l’Argus de l’Assurance. Elle portait sur les sinistres en habitation pour des particuliers, un risque d…

July 22, 2022 by Caroline Brun, directrice commerciale et marketing, Sedgwick France
Blog
July 22, 2022
Caroline Brun, director of sales and marketing, Sedgwick France
Improving the customer journey after a disaster

Lisez ceci en français Home accident claims are a frequent risk with economic stakes often impacting how the insurance sector is viewed by the public. To better understand the expectations of policyholders following a home accident, we conducted a c…

July 22, 2022 by Caroline Brun, director of sales and marketing, Sedgwick France
Blog
July 13, 2022
Jon Mainwaring
client director, home emergency, UK
The home heating revolution

From 2025, gas boilers will be vetoed from new homes in the United Kingdom and replaced with more environmentally friendly alternatives, such as air source heat pumps (ASHP) or hydrogen systems. It’s reported that around 47,000 heat pumps were instal…

July 13, 2022 by Jon Mainwaring, client director, home emergency, UK
Blog
June 23, 2022
Tai Batchelor
head of liability, New Zealand
The T&C of service and repair claims in New Zealand

For loss adjusters handling service and repairs claims, how relevant are terms and conditions (T&C) when enquiring with an insured? In NZ, loss adjusters involved in service and repair liability claims typically come from a mechanical or motor vehi…

June 23, 2022 by Tai Batchelor, head of liability, New Zealand
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Blog
April 26, 2022
Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Going the extra mile in direct auto repair

Auto repairs are always a pain point, whether you’re an individual insurance holder in your first fender bender or a corporate fleet stretched for manpower or technology tools to complete the repair quickly and accurately at the best price. Most peop…

April 26, 2022 by Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
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