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June 23, 2022
Tai Batchelor
head of liability, New Zealand
The T&C of service and repair claims in New Zealand

For loss adjusters handling service and repairs claims, how relevant are terms and conditions (T&C) when enquiring with an insured? In NZ, loss adjusters involved in service and repair liability claims typically come from a mechanical or motor vehi…

June 23, 2022 by Tai Batchelor, head of liability, New Zealand
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Blog
April 26, 2022
Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Going the extra mile in direct auto repair

Auto repairs are always a pain point, whether you’re an individual insurance holder in your first fender bender or a corporate fleet stretched for manpower or technology tools to complete the repair quickly and accurately at the best price. Most peop…

April 26, 2022 by Chris Bakes, managing director of auto solutions; Jason Kurutz, director, product management and business strategy; and James Paprocki, managing director
Blog
April 04, 2022
Jason Keen, AIC, MBA,
executive general adjuster
Roofing fraud: Don’t get nailed

Let’s face it – a commercial roof can be expensive to replace; and like other instances in life, there will be people who attempt to take advantage. After a recent storm, a contractor may see a worn roof in close proximity as a potential revenue stre…

April 04, 2022 by Jason Keen, AIC, MBA, , executive general adjuster
Blog
March 29, 2022
Chris Bakes
managing director, auto solutions
What to expect when we’re inspecting: method of inspection in auto losses

March 29, 2022 by Chris Bakes, managing director, auto solutions
Blog
March 17, 2022
Steven Grutzmacher
general adjuster
Navigating water damage after a pipe bursts

For many public sector employees — including those with schools, municipalities, and utility districts — managing property losses may be just one responsibility of a much broader role. Imagine being a newly appointed school superintendent…

March 17, 2022 by Steven Grutzmacher, general adjuster
Blog
January 27, 2022
Aidan Fitzgerald
MCL marine & engineering adjuster
Onboard a floating city

While it may feel as though modern technology has ‘shrunk’ the world, the ocean is still a vast and isolated space. Ships can be thousands of kilometres from land in any direction, sometimes battling inhospitable conditions, so onboard facilities nee…

January 27, 2022 by Aidan Fitzgerald, MCL marine & engineering adjuster
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