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July 26, 2022
Eric Malterre, chief client officer – international and David Stills, SVP, carrier and risk practice
Climate change and risk management — challenges today and solutions for tomorrow

Lisez ceci en français. While climate change regulation remains a highly debated issue among nations, an increased burden falls to corporations and individual organizations to step up initiatives as a means of reducing carbon footprint and changing …

July 26, 2022 by Eric Malterre, chief client officer – international and David Stills, SVP, carrier and risk practice
July 26, 2022
Eric Malterre, chief client officer – international and David Stills, SVP, carrier and risk practice
Changement climatique: enjeux et solutions, pour aujourd’hui et pour demain

Read the English version. Alors que la réglementation sur le changement climatique demeure un sujet largement débattu au plan international, les entreprises et organisations se voient attribuer un poids croissant dans la prise d’initiatives pour ré…

July 26, 2022 by Eric Malterre, chief client officer – international and David Stills, SVP, carrier and risk practice
July 20, 2022
Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
Eastern Australia floods: regional catastrophe, global response

You probably recall that Australia experienced devastating bushfires in 2019-2020, as the catastrophe garnered global headlines. Regrettably, many fewer people beyond Australia are familiar with an even costlier and more recent disaster: the severe f…

July 20, 2022 by Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
July 07, 2022
Laura De Sordi, managing director, Latin America and the Caribbean; and Roland Riviere, senior executive general adjuster
Preparing for the next Caribbean hurricane

When most people think about preparing for an oncoming hurricane, they picture boarding up windows and replenishing the bottled water and non-perishable food in their home emergency kit. For those of us who work in the Caribbean insurance market, dis…

July 07, 2022 by Laura De Sordi, managing director, Latin America and the Caribbean; and Roland Riviere, senior executive general adjuster
June 16, 2022
Guest author: Dr. Raymond Shelton
Training before tragedy: empathy and trauma in the claims process

Foreword by Mike Leslie, VP of sales, temporary housing, Sedgwick After a property loss, many insureds experience trauma as they work through the stages of grief for their damaged home, precious family heirloom or priceless photos. Processing the lo…

June 16, 2022 by Guest author: Dr. Raymond Shelton
June 09, 2022
James Norman
International business development director
Strategic partnerships: Is the added value worth the risk?

With the complexity of today’s globalised business environment, it’s naïve to think that any one organisation can be everything to everyone. It’s quite impossible for even a large, multinational service provider to specialise in all areas or have cov…

June 09, 2022 by James Norman, International business development director
May 23, 2022
Beau Bishop, senior vice president, catastrophe operations, Danny Miller, executive vice president, loss adjustment property and Gail Oliver, senior vice president, sales
CAT season 2022: preparing our team and communities

Recent years have produced above-average storm seasons and, at the earliest estimation, 2022 is expected to continue this trend. Wildfires, hurricanes, earthquakes, and tornadoes are difficult for everyone involved — especially those whose home…

May 23, 2022 by Beau Bishop, senior vice president, catastrophe operations, Danny Miller, executive vice president, loss adjustment property and Gail Oliver, senior vice president, sales
April 18, 2022
Andrew Bone, ACILA, Dip CII
chartered loss adjuster, MCL, New Zealand
Catastrophe response: all in a day’s work

Nearly one year ago, an Auckland-based manufacturer experienced a major fire that had a devastating impact. With the business, brand and the livelihoods of 50 employees at stake, the range of immediate concerns and challenges went beyond anything the…

April 18, 2022 by Andrew Bone, ACILA, Dip CII , chartered loss adjuster, MCL, New Zealand
March 30, 2022
Andrew Price
director, staffing solutions
A look into the life of an independent adjuster

When an individual or organization faces a loss, finding the right local expert at a moment’s notice can be challenging. For daily claims and catastrophe (CAT) deployments, our colleagues work hand-in-hand with our network of independent field and de…

March 30, 2022 by Andrew Price, director, staffing solutions
February 14, 2022
Emily Chang
catastrophe services manager, Temporary Accommodations
One year in review: Texas deep freeze

No matter where you are in the country, when extreme winter weather conditions arise, the impact can be devastating — triggering power outages, freezing pipes and dangerous, icy roads. Texas residents experienced these conditions firsthand duri…

February 14, 2022 by Emily Chang, catastrophe services manager, Temporary Accommodations
November 24, 2021
Ben Price
head of operations, MCL Global
Major and complex loss review 2021

Since early 2020, organisations in every sphere of business have felt the pressure of an unforeseen, unprecedented global pandemic — it has continuously tested our resourcefulness and ingenuity. Even as our ability to meet, talk and intera…

November 24, 2021 by Ben Price, head of operations, MCL Global
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
September 30, 2021
Leon Briggs
Head of property & national executive adjuster, Sedgwick Australia
Reflecting on the Mansfield earthquake

The Mansfield earthquake in Victoria, Australia brought back a decade of memories dealing with hundreds of claims worth billions of dollars in Christchurch. While Mansfield is not a similar crisis to Christchurch (New Zealand) or Newcastle (Australia…

September 30, 2021 by Leon Briggs, Head of property & national executive adjuster, Sedgwick Australia
August 02, 2021
David Stills
senior vice president, carrier and risk practice
A look ahead: 6 ways to ensure success of our risk management program

In part one of this blog, we focused on market reflection — discussing trends and lessons learned. Next, we’ll explore six ways to ensure success of our risk management programs moving forward. Make purposeful insurance buying decisions Ma…

August 02, 2021 by David Stills, senior vice president, carrier and risk practice
July 27, 2021
Michael Boyes
head of construction and engineering
Construction groundwork claims: Unfortunate or foreseeable?

Across New Zealand, the winter weather conditions threaten to saturate the ground — potentially causing landslips and soil collapse and often, causing disruption to construction works. Increased rainfall during the winter months is expected, bu…

July 27, 2021 by Michael Boyes, head of construction and engineering