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This is the voice of our experts. As we watch and respond to the issues facing people, property, brands and performance, we continue to look deeper — sharing strategies and delivering solutions to meet each challenge. Every step of the way, we’re here to help you elevate and expand your view.

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Please note: opinions expressed by blog contributors are their own and do not necessarily reflect the views and positions of Sedgwick.

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June 30, 2022
Lauren Glover
head of specialist care, UK
Digital doesn’t always click

The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…

June 30, 2022 by Lauren Glover, head of specialist care, UK
June 28, 2022
Kendall Biggs
senior fire investigator, EFI Global
Wildfire resilience

The rate and devastating impact of wildfires continue to increase across the U.S. and around the world. What can organizations do to prepare and protect their employees, assets and infrastructure? In this podcast, we are joined by Kendall Biggs, seni…

June 28, 2022 by Kendall Biggs, senior fire investigator, EFI Global
June 28, 2022
Chris Occleshaw
recall consultant
European recalls decline 2.4% overall in the first quarter of 2022

Even as many countries eased pandemic-related restrictions, recent events have introduced a new host of challenges and risks for the five key industries surveyed in our latest edition of the European Recall Index report. Our report includes analysis …

June 28, 2022 by Chris Occleshaw, recall consultant
June 27, 2022
Beth Burry-Jackson
SVP, managed care operations
Improving outcomes: PTSD in the workplace

Post-traumatic stress disorder (PTSD) claims can be particularly tricky due to the shifting nature of the diagnosis. Greater awareness around mental health is helpful, but there are several factors that greatly impact a patient’s outcome. The challen…

June 27, 2022 by Beth Burry-Jackson, SVP, managed care operations
June 24, 2022
Chris Harvey
VP, crisis solution
More than 900 million units recalled in the US as enforcement activity picks up

More than 900 million units of vehicles, food, drugs, consumer products and medical devices were recalled during the first quarter of 2022. This is the highest number recalled in a single quarter over the past 10 years, as reported in our latest edit…

June 24, 2022 by Chris Harvey, VP, crisis solution
June 23, 2022
Tai Batchelor
head of liability, New Zealand
The T&C of service and repair claims in New Zealand

For loss adjusters handling service and repairs claims, how relevant are terms and conditions (T&C) when enquiring with an insured? In NZ, loss adjusters involved in service and repair liability claims typically come from a mechanical or motor vehi…

June 23, 2022 by Tai Batchelor, head of liability, New Zealand
June 22, 2022
Mandy Yousif
director, investigation services
Tagged or flagged: Social media investigations

Social media platforms have emerged as a powerful tool for communication in recent decades. Considering the volume of data collected daily, it’s no surprise they have also become a useful source for researchers and investigators working on various in…

June 22, 2022 by Mandy Yousif, director, investigation services
June 16, 2022
Guest author: Dr. Raymond Shelton
Training before tragedy: empathy and trauma in the claims process

Foreword by Mike Leslie, VP of sales, temporary housing, Sedgwick After a property loss, many insureds experience trauma as they work through the stages of grief for their damaged home, precious family heirloom or priceless photos. Processing the lo…

June 16, 2022 by Guest author: Dr. Raymond Shelton
June 15, 2022
Adam Fisher
chief data officer
How data and AI/ML are shaping the future of claims management

The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only beg…

June 15, 2022 by Adam Fisher, chief data officer
June 09, 2022
James Norman
International business development director
Strategic partnerships: Is the added value worth the risk?

With the complexity of today’s globalised business environment, it’s naïve to think that any one organisation can be everything to everyone. It’s quite impossible for even a large, multinational service provider to specialise in all areas or have cov…

June 09, 2022 by James Norman, International business development director
June 08, 2022
Shane O'Dea
head of strategic partnerships and programs, workers' compensation
Global insights: adopting an advocacy approach to workers’ compensation

Regardless of geographic location, when an injured worker is unfamiliar with the workers’ compensation journey it can be daunting to navigate on their own. It may lead to frustration, fear, disengagement, and further harm to their mental health. Ther…

June 08, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers' compensation
June 08, 2022
Olivier LANCIAU
Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
Counterfeiting is on the rise: here’s what you need to know

Lisez ceci en français As the volume of counterfeits continues to rise — and in honor of World Anti-Counterfeiting Day — organizations across all industries are encouraged to revisit their mitigation strategies. Trends are constantly evo…

June 08, 2022 by Olivier LANCIAU, Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
June 08, 2022
Olivier LANCIAU
Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
Hausse de la contrefaçon, ce que vous devez savoir

Read the English version En cette journée mondiale de lutte contre la contrefaçon, les experts de Sedgwick se sont mobilisés pour vous expliquer pourquoi nous sommes tous confrontés à la contrefaçon, parfois à notre insu ! Prenons le cas très usue…

June 08, 2022 by Olivier LANCIAU, Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
June 06, 2022
Chris Occleshaw
recall consultant
Food safety priorities for the coming year

With an increase of food-related product recalls in the European Union and United Kingdom in the past few years, food safety has become an increasingly relevant topic worldwide. Consumers and regulators are paying closer attention to food safety and …

June 06, 2022 by Chris Occleshaw, recall consultant
June 01, 2022
Dr. Paul Peak
vice president, clinical pharmacy
Sounding the alarm on ill-advised physician dispensing of topicals

From higher prices at the gas pump to increased costs at the grocery store, we’re all feeling the effects of inflation. Many of the proposed solutions — like fixing supply chain disruptions, increasing computer-chip production, and raising inte…

June 01, 2022 by Dr. Paul Peak, vice president, clinical pharmacy