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May 26, 2017
Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
Benchmarking for excellence

Tom Peters the business guru, thought leader and author of the #1 national best-seller In Search of Excellence, says "Excellent firms don't believe in excellence – only in constant improvement and constant change." Excellence is something all busi…

May 26, 2017 by Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
May 17, 2017
Edward Canavan
VP Workers’ Compensation Practice and Compliance
The basics of complex claims

Most workers’ compensation claims do not start out as complex. They become complex over time due to specific drivers that increase costs and duration. Being able to recognize and resolve these drivers at the right time will help reduce a claim’s like…

May 17, 2017 by Edward Canavan, VP Workers’ Compensation Practice and Compliance
November 29, 2016
Kimberly George
SVP Corporate Development, M&A, and Healthcare
The advocacy approach - improving consumer experience

Nearly all businesses have interest in consumer experience. Whether you fly an airline, shop at a retailer, visit a website, or frequent an eatery, businesses care about your perception of their services and the products you consume. Negative experie…

November 29, 2016 by Kimberly George, SVP Corporate Development, M&A, and Healthcare
November 11, 2016
Kimberly George
SVP Corporate Development, M&A, and Healthcare
Reflections on Comp Laude™ 2016

This past week, the workers' compensation industry came together in Burbank, CA to celebrate the 2016 Comp Laude Awards. Comp Laude was created by the late David DePaolo, WorkCompCentral founder and CEO, on the premise that workers' compensation does…

November 11, 2016 by Kimberly George, SVP Corporate Development, M&A, and Healthcare
November 02, 2016
Stuart Ryland, Western Regional VP Vericlaim
Four benefits of field adjusting services

In this age of connected technology and communication, it is easy to lose track of the benefits of onsite, in person claims adjusting and investigation. In the property claims business, I have long recognized that there are still many benefits to o…

November 02, 2016 by Stuart Ryland, Western Regional VP Vericlaim
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