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November 09, 2017
Dr. Paul Peak
Director Clinical Pharmacy
Pharmacist interns: Tomorrow’s occupational injury asset

Claims administrators have an invaluable opportunity to help future pharmacists understand the challenges regarding prescription drug use for occupational injuries. A pharmacist intern program, like the one we offer at Sedgwick, can provide ex…

November 09, 2017 by Dr. Paul Peak, Director Clinical Pharmacy
October 12, 2017
Kathleen Shostek
VP Healthcare Risk Management
Communication and Resolution Programs: Where are we now?

In recent years, some innovative healthcare leaders and organizations have developed and implemented formal communication and resolution programs (CRPs) that, when combined with advances in patient safety, exemplify fairness and build trust. The inte…

October 12, 2017 by Kathleen Shostek, VP Healthcare Risk Management
June 22, 2017
Robin Maley, SVP Healthcare Risk Management and Patient Safety
Embracing change: From volume-based to value-based healthcare

Sedgwick supports Healthcare Risk Management Week June 19-23 Sedgwick’s healthcare risk management team works alongside healthcare risk managers to reduce risks and improve safety by delivering cost-effective claims, productivity, managed care…

June 22, 2017 by Robin Maley, SVP Healthcare Risk Management and Patient Safety
March 23, 2017
Pamela E. Freiling, Professional Liability Sr. Nurse Consultant
Unit-based champions promote risk management culture

Today, leading-edge organizations systematically share internal control knowledge across their organization, departments and functions to promote best practices and to minimize loss. Healthcare organizations, especially larger systems with multiple…

March 23, 2017 by Pamela E. Freiling, Professional Liability Sr. Nurse Consultant
March 11, 2016
Ann D. Gaffey, Healthcare Risk Management and Patient Safety Consultant
Healthcare-associated infections – Where are we today?

Healthcare-associated infections (HAIs) are a major threat to patient safety. They can be serious and even deadly to the patient, yet they are often preventable. According to the World Health Organization, HAIs are the most frequent adverse event i…

March 11, 2016 by Ann D. Gaffey, Healthcare Risk Management and Patient Safety Consultant
March 05, 2016
John Webster, Sedgwick physician consultant
Engaging physicians in quality and safety initiatives

As healthcare delivery in the U.S. undergoes profound change from volume-based to value-based, patient-centered and more transparent care, there is increasing emphasis on quality and safety. In moving toward a culture of safety, leaders and policym…

March 05, 2016 by John Webster, Sedgwick physician consultant
January 07, 2016
Joe Daly, Director Technical Performance
Preventing workplace assaults in healthcare

OSHA offers suggestions for preventing workplace assaults in healthcare settings. (image courtesy of OSHA.gov) Despite several unfortunate and tragic instances in the news recently, workplace violence rates as a whole have been declining. Accordin…

January 07, 2016 by Joe Daly, Director Technical Performance
October 22, 2015
Ann Gaffey, SVP Healthcare Risk Management and Patient Safety
Enterprise risk management: Breaking down barriers for real-life application

Healthcare risk managers have the opportunity to engage leaders from across their organizations to think more broadly about maximizing value protection and managing risk that comes with uncertainty through the application of an enterprise risk mana…

October 22, 2015 by Ann Gaffey, SVP Healthcare Risk Management and Patient Safety
September 10, 2015
Ann D. Gaffey, SVP Healthcare Risk Management and Patient Safety
5 basic principles of risk management

The core principles that drive decision-making for prioritizing and mitigating risk are likely embedded deep in most risk managers’ brains, but as with many other bits of knowledge a review of the basics can be both reinforcing and refreshing. Our …

September 10, 2015 by Ann D. Gaffey, SVP Healthcare Risk Management and Patient Safety
June 20, 2015
Ann Gaffey, SVP Healthcare Risk Management and Patient Safety and Cynthia Hartsfield, contributor and former Sedgwick Healthcare Risk Management Consultant
Safe staffing: Best practices for healthcare facilities

During hospital and healthcare facility risk assessments around the country, we often hear nurses’ feedback about staffing challenges and heavy workloads. Is this perception or is it a reality that nurse staffing levels are impacting safety? News …

June 20, 2015 by Ann Gaffey, SVP Healthcare Risk Management and Patient Safety and Cynthia Hartsfield, contributor and former Sedgwick Healthcare Risk Management Consultant
June 04, 2015
Deborah McElhannon, RN Consultant Lead – PL
To alarm or not to alarm….What is the answer?

Fall prevention has been one of the most challenging issues facing providers of healthcare for as long as, well, for as long as there have been providers of healthcare. Not only do falls have serious impacts on patients, but healthcare facilities …

June 04, 2015 by Deborah McElhannon, RN Consultant Lead – PL
May 21, 2015
Kathleen Shostek
VP Healthcare Risk Management
Managing drug samples in physician offices

Managing drug samples in a physician’s office or ambulatory care clinic requires a system of checks and balances to help prevent medication errors and adverse drug events, establish a tracking system for alerts and recalls to comply with federal la…

May 21, 2015 by Kathleen Shostek, VP Healthcare Risk Management
November 07, 2014
Cynthia D. Bullard, Senior Professional Liability Claims Specialist
Patient evaluation in the Emergency Department: Are we missing out?

Emergency Department (ED) staff members have all felt the anxiety of a potential missed diagnosis. For those who have actually witnessed a missed chance, it is not hard to understand how agonizing it would be to realize the missing piece of informa…

November 07, 2014 by Cynthia D. Bullard, Senior Professional Liability Claims Specialist
October 24, 2014
Jerry Frick, Director, Professional Liability Claims
Ebola claims: Will hospitals pay the price?

The recent appearance of Ebola in the United States has given rise to claims concerns at multiple levels for hospitals and other healthcare providers. The first U.S. case of Ebola came after a traveler from West Africa reportedly arrived without sy…

October 24, 2014 by Jerry Frick, Director, Professional Liability Claims
October 09, 2014
Ann Gaffey, SVP Healthcare Risk Management and Patient Safety
Managing Ebola outbreak risk: 6 steps to take now

I write this reflecting on the flurry of news around recent Ebola activity. There isn’t one of us in the healthcare risk management profession who wants our organization to be the subject of unfavorable news headlines, and it’s important to take le…

October 09, 2014 by Ann Gaffey, SVP Healthcare Risk Management and Patient Safety
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