SOLUTIONS | BRAND PROTECTION INDUSTRIES

Industrial

Sedgwick is the market-leading provider of product recall, remediation and customer retention solutions for industrial and component manufacturers.

Long row of rolls of aluminum in a production shop of a plant.

What we do

More so, with many industries characterized by complex and closely interlocked logistics chains, it is even less likely that the manufacturer has audited every first, second or even third-tier supplier’s quality control and traceability programs. It is difficult to identify an unscrupulous supplier who might be using cheaper sub-standard materials, or even counterfeit parts.

Add to that the fact that manufacturing plants are now mostly automated. And while automation should increase efficiency and reduce human error, it also introduces the risk of a cyberattack. Motivated by extortion or malicious intent, hackers could theoretically change or contaminate a product at the point of manufacture by controlling machinery or changing processes.

Increasingly complex global supply chains coupled with restrictions in trade and travel and changing suppliers are all reasons that companies should conduct proactive risk assessments and capability audits. Adopting a proactive mindset and approach ensures product recall and remediation procedures sufficiently hold up under current conditions. Sedgwick’s brand protection experts work with you to examine all possible points of failure. We develop and adjust processes to protect your business and customers from the reputational and brand damage that can follow a product recall, market withdrawal or other quality-driven crisis.

The more complex the supply chain, the less likely a manufacturer will know who supplies every component.

Contact us

Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you. 

U.S. inquiries: 888-732-3901

International inquiries: +44 (0)333-300-0901

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