Retail and consumer product recall management
Product recall solutions for manufacturers
Successful manufacturers work to identify potential product defects before a consumer product recall occurs, reducing the risk of brand damage and regulatory fines. Sedgwick’s brand protection experts act as an extension of your brand, mobilizing within 24 hours when a customer complaint warrants the removal of a product from a consumer’s home and quick initiation of quality testing.
Manufacturers minimize risk and opportunity for errors by utilizing an industry expert to manage every step of the product recall or market withdrawal lifecycle including, scope determination, notification, recall execution, product retrieval, remedy management, and product disposition. By leveraging the knowledge gained from thousands of global events, Sedgwick’s brand protection experts bring unsurpassed experience and proprietary technologies to successfully manage and resolve any product recall.
Product recall solutions for retailers
When recalled products remain accessible, retailers have cause for concern. If a retailer isn’t notified of a recall and the product remains on store shelves, the retailer may be subject to a penalty. Government regulations have added increased complexity to retail recalls and fundamentally changed the regulation of consumer product safety – further affecting the management of global supply chains.
Ongoing communication throughout the supply chain is critical to effective product recall management and compliance, especially when dangerous or defective goods pose a risk to public health or safety. Sedgwick’s brand protection solutions offer proven product recall and market withdrawal communications support that ensure the entire supply chain is aligned and informed throughout the incident lifecycle. When time is of the essence, retail brands turn to Sedgwick’s brand protection experts to manage their product recalls and market withdrawals.