Linked In Infrastructure Systems Engineer - Sedgwick

Infrastructure Systems Engineer

A fantastic opportunity for someone with varied skills across the Microsoft stack wanting to fast track their Systems Engineer career.

You will work with a global team providing technical support and ensuring our environments are well maintained, enhanced and have optimal performance. You will also be involved in delivering projects involving migration and deployments in Azure and Office 365.

If you have a fantastic self-driven/customer-driven attitude and keen to broaden your skill set and put your career on the pathway to becoming an SME in Microsoft Azure and Office 365, this role could be for you!

Key duties include:

  • Ensuring Sedgwick's Environment and cloud platforms are available, secure, and performing;
  • Managing, monitoring and reporting on Sedgwick’s Azure environments;
  • Combination of small-sized projects and BAU work with an Azure and O365 focus;
  • Configuration, administration, and migration plus the on-going support services of Azure and O365 environments;
  • Providing technical support and maintenance (incident, change & problem resolution) for Sedgwick’s environments and Applications;
  • Identify improvement opportunities as well as adopting new methods and best practices for Sedgwick’s environments;
  • After-hours or weekend support may be required.

What we are looking for:

Essential

  • Strong experience in IT infrastructure with a focus on the Microsoft technology stack
  • Experience in Azure (PaaS / IaaS) and Office 365 (Exchange Online, SharePoint)
  • Relevant Level 2/3 experience working in a technical support or systems engineer role working at a Managed Services Provider or Company of similar scale
  • Experience in on-premise and cloud backup solutions such as Commvault or Veeam
  • Experience in remote desktop environments, end-user computing configuration and troubleshooting
  • Experience with Active Directory and Windows Server environments
  • Experience with Networking (LAN, WAN, VPN)
  • Exposure to Palo Alto, Meraki network solutions
  • Competent with most business technologies within an office environment
  • Demonstrate analytical, troubleshooting and problem solving skills
  • The ability to learn new technologies quickly
  • Ability to prepare quality written correspondence, and internal and external-facing documentation
  • Customer facing support experience
  • Willingness to learn and upskill
  • Willingness to take Microsoft competency exams

Highly desirable

  • Experience in Security products and devices
  • Customer facing experience in professional services or similar
  • Knowledge of scripting languages for automated service deployments (e.g. PowerShell, Ansible)
  • A tertiary qualification and/or industry certification
  • ITIL certification or process experience

Soft skills

  • “CAN-DO” attitude
  • Clear and personable communication skills
  • Creative and tenacious problem solver, who will think beyond the status quo and will own issues until full resolution
  • High energy level coupled with a desire to take on responsibility
  • Ability to handle multiple tasks and prioritise work to maintain productivity levels
  • Ability to work autonomously

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