With 15 years’ experience, Chris is recognized as an expert in the recall industry and routinely speaks on best practices at trade shows, conventions, and conferences. Throughout his career, he has managed more than 1,200 recall and in-market remediations, including hundreds for the nation’s largest brands. He also serves on the board of directors of the International Consumer Product Health and Safety Organization.
As we head into a new year, we’ve spotted a new trend impacting companies across all industries: product recalls are becoming more frequent, complex, and expensive. Based on our experience and analysis of the data, advanced technology, more effici…
The latest data from our Third Edition Recall Index, the leading recall insights report, confirms recall activity has remained steady, for the most part, for the last 10 months despite the COVID-19 pandemic. However, with cases surging and a turbulen…
From faulty inclined sleepers to unsafe cribs, the infant product category has been on the Consumer Product Safety Commission’s (CPSC) priority list for as long as we can remember. Now, the latest products under scrutiny are infant nursing pillows. …
COVID-19 may have stalled huge sectors of the global economy, but regulatory oversight in the U.S. remains vigilant and may even be picking up its pace as we move through the third quarter. In fact, medical device recalls in the second quarter reach…
While most product recalls in all industries are preventable through careful planning and strict procedures, they still occur and happen now more than ever before. And even after following correct protocols and regulatory guidance, you may still find…
After months of COVID-19-related delays, the FDA has just released its “New Era of Smarter Food Safety: Blueprint for the Future.” Part of that blueprint focuses on recall modernization – a process that actually has been ongoing even without FDA’s cl…
The FDA recently announced that its inspectors may be knocking on your door as early as July 20 to conduct long-overdue domestic inspections. Once given the green light, inspectors’ first priority will be to conduct “mission-critical” inspections of …
It may feel like COVID-19 is turning our lives upside down, sideways and backward over the last few months. For some, it has made daily life downright scary. And now, when soaps, disinfectants, and cleaning products are still hard to find on store sh…
Exponent, Inc. is a multi-disciplinary engineering and scientific consulting firm that brings together more than 90 technical disciplines to solve engineering, science, regulatory, and business issues for its clients. Exponent’s global support team i…
Until a few months ago, few if any senior executives had personal experience managing a company during a pandemic. Making matters more difficult, there’s really no recent history to consult to determine what perils lie ahead, which processes work and…
There’s nothing more damaging to a company’s reputation than ineffective and unpleasant customer service. Because technology has expanded our accessibility and connectivity, customer service is more critical now than it has ever been before. Today, c…
We just released our First Quarter 2020 Recall Index with everything you need to know right now about recalls in the food, consumer product, medical device, pharmaceutical, and automotive industries. But since COVID-19’s impact was only beginning to …
With increasing regulatory scrutiny on consumer product recalls, it’s more important than ever to manage events properly. Implications from a consumer product recall can affect a company up to a decade after the event, especially when regulatory comp…
First and foremost, we hope you and everyone close to you are well. We’re living through an unprecedented time and hopefully, you’re able to find some calm and maintain connections. Like each of you, we’ve been working through the COVID-19 crisis,…
In the aftermath of widespread romaine lettuce, flour, and chicken-strip recalls in 2019, the U.S. PIRG Education Fund is calling for upgrades to food-safety regulation in the 2020 edition of its food safety report, “How Safe is Our Food?” In most c…
