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Chris Harvey

VP, crisis solution

With 15 years’ experience, Chris is recognized as an expert in the recall industry and routinely speaks on best practices at trade shows, conventions, and conferences. Throughout his career, he has managed more than 1,200 recall and in-market remediations, including hundreds for the nation’s largest brands. He also serves on the board of directors of the International Consumer Product Health and Safety Organization.

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December 17, 2020
Chris Harvey
VP, crisis solution
Here’s why recall and liability claim trends are on the rise

As we head into a new year, we’ve spotted a new trend impacting companies across all industries: product recalls are becoming more frequent, complex, and expensive. Based on our experience and analysis of the data, advanced technology, more effici…

December 17, 2020 by Chris Harvey, VP, crisis solution
Blog
November 25, 2020
Chris Harvey
VP, crisis solution
The recall trends and data you need in the final months of the year

The latest data from our Third Edition Recall Index, the leading recall insights report, confirms recall activity has remained steady, for the most part, for the last 10 months despite the COVID-19 pandemic. However, with cases surging and a turbulen…

November 25, 2020 by Chris Harvey, VP, crisis solution
Blog
October 29, 2020
Chris Harvey
VP, crisis solution
The latest infant product under CPSC scrutiny: Nursing pillows

From faulty inclined sleepers to unsafe cribs, the infant product category has been on the Consumer Product Safety Commission’s (CPSC) priority list for as long as we can remember. Now, the latest products under scrutiny are infant nursing pillows. …

October 29, 2020 by Chris Harvey, VP, crisis solution
Blog
September 17, 2020
Chris Harvey
VP, crisis solution
Reputational risk at an all-time high as recalls continue into the third quarter

COVID-19 may have stalled huge sectors of the global economy, but regulatory oversight in the U.S. remains vigilant and may even be picking up its pace as we move through the third quarter. In fact, medical device recalls in the second quarter reach…

September 17, 2020 by Chris Harvey, VP, crisis solution
Blog
July 29, 2020
Chris Harvey
VP, crisis solution
Beware: Your inadequate product recall is likely to provoke a lawsuit

While most product recalls in all industries are preventable through careful planning and strict procedures, they still occur and happen now more than ever before. And even after following correct protocols and regulatory guidance, you may still find…

July 29, 2020 by Chris Harvey, VP, crisis solution
Blog
July 17, 2020
Chris Harvey
VP, crisis solution
Consider the FDA’s new food safety blueprint a warning

After months of COVID-19-related delays, the FDA has just released its “New Era of Smarter Food Safety: Blueprint for the Future.” Part of that blueprint focuses on recall modernization – a process that actually has been ongoing even without FDA’s cl…

July 17, 2020 by Chris Harvey, VP, crisis solution
Blog
July 17, 2020
Chris Harvey
VP, crisis solution
The FDA resumes its random inspections. Are you prepared?

The FDA recently announced that its inspectors may be knocking on your door as early as July 20 to conduct long-overdue domestic inspections. Once given the green light, inspectors’ first priority will be to conduct “mission-critical” inspections of …

July 17, 2020 by Chris Harvey, VP, crisis solution
Blog
July 10, 2020
Chris Harvey
VP, crisis solution
Hand sanitizers: Safe alternative to hand washing or deadly risk?

It may feel like COVID-19 is turning our lives upside down, sideways and backward over the last few months. For some, it has made daily life downright scary. And now, when soaps, disinfectants, and cleaning products are still hard to find on store sh…

July 10, 2020 by Chris Harvey, VP, crisis solution
Blog
June 15, 2020
Chris Harvey
VP, crisis solution
Expert insight from Exponent

Exponent, Inc. is a multi-disciplinary engineering and scientific consulting firm that brings together more than 90 technical disciplines to solve engineering, science, regulatory, and business issues for its clients. Exponent’s global support team i…

June 15, 2020 by Chris Harvey, VP, crisis solution
Blog
June 01, 2020
Chris Harvey
VP, crisis solution
Drug recall risks during – and after – a global pandemic

Until a few months ago, few if any senior executives had personal experience managing a company during a pandemic. Making matters more difficult, there’s really no recent history to consult to determine what perils lie ahead, which processes work and…

June 01, 2020 by Chris Harvey, VP, crisis solution
Blog
May 29, 2020
Chris Harvey
VP, crisis solution
More than ever, customer service can make or break your brand

There’s nothing more damaging to a company’s reputation than ineffective and unpleasant customer service. Because technology has expanded our accessibility and connectivity, customer service is more critical now than it has ever been before. Today, c…

May 29, 2020 by Chris Harvey, VP, crisis solution
Blog
May 22, 2020
Chris Harvey
VP, crisis solution
Despite COVID-19, product recalls are still happening

We just released our First Quarter 2020 Recall Index with everything you need to know right now about recalls in the food, consumer product, medical device, pharmaceutical, and automotive industries. But since COVID-19’s impact was only beginning to …

May 22, 2020 by Chris Harvey, VP, crisis solution
Blog
April 20, 2020
Chris Harvey
VP, crisis solution
Top 5 pitfalls of a consumer product recall

With increasing regulatory scrutiny on consumer product recalls, it’s more important than ever to manage events properly. Implications from a consumer product recall can affect a company up to a decade after the event, especially when regulatory comp…

April 20, 2020 by Chris Harvey, VP, crisis solution
Blog
March 19, 2020
Chris Harvey
VP, crisis solution
Recalls during the COVID-19 pandemic

First and foremost, we hope you and everyone close to you are well. We’re living through an unprecedented time and hopefully, you’re able to find some calm and maintain connections. Like each of you, we’ve been working through the COVID-19 crisis,…

March 19, 2020 by Chris Harvey, VP, crisis solution
Blog
February 10, 2020
Chris Harvey
VP, crisis solution
Preying on fear, activists call for more food safety regulation

In the aftermath of widespread romaine lettuce, flour, and chicken-strip recalls in 2019, the U.S. PIRG Education Fund is calling for upgrades to food-safety regulation in the 2020 edition of its food safety report, “How Safe is Our Food?” In most c…

February 10, 2020 by Chris Harvey, VP, crisis solution
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