SPECIALTIES
Consumer lines
Leading providers of third party administration for consumer lines claims.
When it comes to consumer lines claims, we understand the importance of superior customer service, process efficiencies, cost control and data insight. That is why we work with clients to make claims easy by aligning our expertise, marketing leading technology, service delivery standard and data reporting to our clients’ needs.
Every day, our professional and private clients trust Sedgwick
We are the leading provider of TPA services globally. Our unmatched expertise and award leading service provides reassurance to clients and customers they are in safe hands when it comes to handling their claims.
Why Sedgwick?
White-labelled, branded and bespoke – each programme we deliver is unique to our clients’ requirements
- Full end-to-end claims service from first notification of loss through to settlement
- Availability to report new claims 24/7/365, offering choice and convenience
- Digital features which offer choice, self-service and process efficiency – e.g. online claims reporting, video based desk top handling, online tracking of claims progress
- Data reporting and insight offering improved understanding and knowledge of the claims book
- Payments management leading to quicker claim settlements
- Multi-class, multi-territory claims management, with centralised oversight, offering consistency of process, consolidated data management and payments processing
- Services underpinned with the values and governance you’d expect of the market’s leading provider of integrated global claims solutions
Culture of YES
As the consumer goods markets evolve, corporate entities and insurers need to be able to offer and adapt to new products and risks. When it comes to claims, you need a partner with the agility and infrastructure to respond.
The Sedgwick digital first model has a flexible approach to the customer journey depending on the complexity of the claim with ability to fast track simple claims and appropriate expert intervention on complex claims.
As the largest TPA provider globally, Sedgwick provides a premium claims service across a wide range of consumer product lines, including gig economy, online banking, mobility, and travel, to name a few.
Customer experience
Customers benefit from one claims platform and a dedicated handler for the duration of the claim. Our sophisticated claims platform giving clients and customers full transparency of a claim status and the ability to manage automated tasks, from notification to settlement via online tools, to booking appointments and uploading documents.
We have a leading team of experienced claims handlers, supported by the largest team of loss adjusters, fraud specialists, surveyors and other in-house specialist teams that understand and find solutions for customers.
Process efficiency
The speed and ease of our digital tools allow customers to manage their claims in their own time at the press of a button.
We are continually evolving and improving our digital platforms to best serve customers in the way they want.
Cost control
We recognise that cost control is of huge importance to our clients, and our adjusting teams are trained to settle claims fairly and economically. That is why our specialist major loss, forensics, fraud, surveying and legal services teams work closely with adjuster to ensure that we minimise the costs of the incident and maximise recoveries from third parties.
We have our own supply chain management to ensure we have access to the most economic suppliers and replacement costs.
Data/insight
Our claims systems mean that data can be accessed by clients in real time and provide a summary dashboard of key metrics plus the ability to run specific reports and spotlight into specific claims.
Our data pool gathered from clients allows us to benchmark performance and share trends and improvement opportunities. We work closely with clients as part of the account management process to take the data and look for how we can deliver further improvements across service, claim cost and efficiency.
Caring that Counts
At Sedgwick, our Caring that Counts philosophy puts our clients and customers at the heart of our business.
We have a specialist team dedicated to serving vulnerable customers to ensure they are supported, and their individual needs are met with care, and we continue to develop and invest in innovative technology to ensure ease of use and better options for our customers, when they need it most.
What people say about us
“The service received by your company has been outstanding throughout the claim and would certainly recommend to family and friends.”
“Very professional and efficient. They delt with my claim quickly and with great communication skills.”
“I am very impressed with the standard of work and attention to detail. Everywhere was left clean, they did an excellent job.”
“Great customer service. All employees really friendly, helpful and high level of work produced. Would recommend.”
“I was very impressed with the whole system. I expected the claims process to be laborious, but your customer portal, mySedgwick, made it completely painless.”
Contact us
News & Insights
Available in
- Germany
- Ireland
- Portugal
- Spain
- United Kingdom
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