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intake & customer service 
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Integrated services
- emergency response
- healthcare patient safety
- intake and customer service
- loss prevention
- managed care
provider benchmarking
clinical consultation
utilization review
telephonic case mgmt
field case mgmt
behavioral health
return to work
catastrophic case mgmt
pharmaceutical overview
network solutions
bill review
- Medicare compliance
- OSHA compliance
- special investigation unit
- structured settlements
- subrogation & recovery
/ > Integrated services > intake & customer service
At Sedgwick, we offer toll-free claim intake and customer service 24 hours a day, 7 days a week through our internal contact centers staffed with 400+ Sedgwick customer service representatives.

Our contact centers handle over 2.6 million calls annually for all lines of business and offer multiple reporting channels including voice, email, fax and direct web entry through our viaOne® intake module, an online reporting tool that allows the client to enter their claims over a secure internet connection.

We are keenly aware that this is our one and only point in making a first impression and we have made significant investments to ensure this first impression is a positive experience for the caller or web user.

Our dynamic phone system utilizes skill-based routing, coupled with workforce management software to analyze and forecast call volume and staffing requirements. We also leverage IVR technology in our contact centers.

We believe offering self-service channels gives customers an added measure of control to communicate with our representatives when they want to, and how they want to.