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telephonic case mgmt 
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Integrated services
- emergency response
- healthcare patient safety
- intake and customer service
- loss prevention
- managed care
provider benchmarking
clinical consultation
utilization review
telephonic case mgmt
field case mgmt
behavioral health
return to work
catastrophic case mgmt
pharmaceutical overview
network solutions
bill review
- Medicare compliance
- OSHA compliance
- special investigation unit
- structured settlements
- subrogation & recovery
/ > Integrated services > - managed care > telephonic case mgmt
Sedgwick utilizes a team of experienced nurse case managers who screen claims, evaluate injuries, and manage return to work efforts to speed recovery and control costs.

Claims are identified for telephonic case management through a list of predetermined triggers that can increase costs if not addressed early in the claims management process, such as medical needs associated with repetitive motion and back injuries. The telephonic case manager obtains information such as health status, past medical history, diagnosis, next appointment date, and confirms medication knowledge and adherence. From first referral to file closure, we advocate for clients and injured employees toward common goals— to ensure medical needs are met and to promote quality, cost-effective outcomes. Clients incorporating telephonic case management experience a 3:1 return on investment.