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Press Release

Sedgwick opens new third-party administration service center in Malaysia

KUALA LUMPUR, 25 September 2020 Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, today announced the opening of its new third-party administration service center in Kuala Lumpur, Malaysia.

The Asia third-party administration service center offers comprehensive first notice of loss (FNOL) and desktop assessment services for medical claims, employee benefits, travel claims, property & third-party liability claims and cyber claims services for a wide range of clients including insurers, reinsurers, mutual groups, intermediaries and corporates.

The establishment of this new service center marks another milestone in Sedgwick’s global third-party administration development and follows the recent success of the digital platform implementation in Singapore, with all other Asian operations to follow suit shortly. The move also reaffirms Sedgwick’s drive to grow its business in Asia, building on the strategic acquisition of Maphilindo International in 2019.

This new service center, which is currently operational for the Malaysian market, has been designed to meet the specific needs of all Asian and global market clients by offering options such as dedicated customer telephone lines, branded greetings and customized scripting to enhance the claims experience. For FNOL services in particular, Sedgwick has trained a team of dedicated experts who are ready to assist insurers, customers and policyholders with all types of commercial and residential property, casualty, cyber and benefits claims.

“It’s wonderful to see our business continue to expand,” said James Ong, Sedgwick CEO of Asia operations. “We are a step ahead in Sedgwick’s journey to provide an end-to-end claims solution tailored to our clients’ business, culture, resources and claims philosophy. At a time when our clients are facing complex challenges and the business impact of a global pandemic, Sedgwick’s robust technology and talented colleagues are here to offer tangible, compelling benefits that can make a real difference.”

About Sedgwick Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits and other lines. At Sedgwick, caring counts®; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see

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