LONDON, 7 July 2021 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, has appointed Colleen Spence as its head of data science in the UK.
In her new role, Spence will lead Sedgwick’s data science capability in the UK, working closely with the company’s global chief data officer, Adam Fisher. Spence will harness new predictive technologies, techniques and data sources to provide actionable insight for Sedgwick’s UK clients, assisting them in reducing claims costs and improving customer satisfaction. She will also work with Sedgwick’s UK operations teams to identify opportunities for improving process efficiency and effectiveness.
Spence has over 15 years of experience as a data scientist and analytics professional. She joins Sedgwick from a major insurance group, where she served as analytics lead for nine years. There she honed her leadership and management skills, delivering customer-focused analytics and data science insights that drove business growth. She is also experienced in project management, machine learning/data science algorithms and stakeholder management.
“Colleen’s experience and leadership make her the ideal person to lead our data science team in the UK,” said Nicola Dryden, Sedgwick chief client officer in the UK. “Delivering outstanding service today is only part of our role; we know we need to offer more to our clients, and we’re doing that by using the data we gather to improve outcomes for them and their customers. Data-driven decision making helps us work with clients to reduce claims frequency and severity, improve process efficiency, and deliver a better customer experience.”