Skip Navigation Links
5 factors for fifteen - factor 3 
Skip navigation links
News & information
- Navigating 2018
- Insights for 2017
- scene for 2016
- 5 factors for fifteen
- foresight for '14
- 13 for 2013 recap
- articles
- brochures
- bulletins
- events
- newsletters
- podcasts & videos
- press releases
- publications
- rss feeds
- speakers bureau
find a speaker
upcoming speakerships
request a speaker
- studies
/ > News & information > 5 factors for fifteen - factor 3
Factor 3 Market and economic forces

Economic improvements — As the economy continues its slow ascent from the years-long downturn, we see promising signs of improvement – and largely contained industry costs – that we believe will continue this year.

Focusing on the customer experience — In line with standard business practices geared toward improving customer satisfaction, businesses will focus their efforts on enhancing the overall customer experience. Key objectives will include solving problems, making the customer’s job or life easier, and finding more ways to understand and address customer needs.

Political landscape — The path leading to the next electoral cycle will have a direct effect on issues facing the nation and its employers, such as healthcare reform, changing trade sanctions and immigration policy developments.

Jump to issue:

Factor 1

Factor 2

Factor 3

Factor 5

Return to the full list:

Return to the full list

Sedgwick perspectives on this topic:

  • Transparency and pharmaceutical drug samples,  Kathleen Shostek, VP Healthcare Risk Management / October 13, 2015
  • Does your family and medical leave policy need a domestic partner re-evaluation?,   / September 30, 2015
  • 4 key risk management strategies to help improve results for employers,   / September 15, 2015
  • 3D drug printers: Better care vs. Safety risks,   / August 19, 2015
  • Social media investigations – Through the looking glass?,   / July 10, 2015
  • Same sex marriage: Action steps for employers,   / June 26, 2015
  • Blunt talk on federal marijuana action,  Darrell Brown, Chief Claims Officer / June 12, 2015
  • Has healthcare set the data security bar too low?,   / May 07, 2015
  • ARAWC: Options in WC making rapid progress,  Chris Mandel, RF, SVP Strategic Solutions / February 18, 2015
  • TRIA: What it means for workers’ compensation,  Desiree Tolbert, AVP National Technical Compliance / January 13, 2015
  • Advocacy Takes Off, Risk & Insurance / November 01, 2017
  • Sedgwick Forecasts 16 Industry Trends to Watch in 2016, WorkCompWire / January 22, 2016
  • Are you prepared for these claims, tech and risk management trends?, PropertyCasualty360.com / January 21, 2016
  • The Impact of the Affordable Care Act on Workers’ Compensation: Opportunities and Considerations, William Mitchell Law Review / May 15, 2015
  • Overview: California independent medical review process, WorkCompWire / May 15, 2015
  • Employers must adapt to emerging risk management challenges, Business Insurance / May 10, 2015
  • New Medicare Secondary Payer appeals process may prove costly, Business Insurance / May 10, 2015
  • RIMS Review: Dave North of Sedgwick, WorkCompWire / April 30, 2015
  • Options in Workers Comp Making Progress, InsuranceThoughtLeadership / February 28, 2015
  • To Bundle or Not To Bundle, InsuranceThoughtLeader / February 06, 2015
  • 5 factors for '15 / April 25, 2015