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 Jump to Compounding global risks  Jump to Shifting tide of policy Jump to Bridging the gaps   Jump to Leveraging interdisciplinary care  Jump to Improving experience through technology

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 Improving experience through technology     
Improving experience through technology

Engaging workers throughout their recovery

Technology is allowing us to maintain a better connection with injured or ill employees away from work and to make the process easier for them to understand. Telemedicine and other remote-access offerings such as telePT are still on the rise. Instant two-way communication is easier than ever throughout the recovery process, and the potential is there for utilization review and clinical consultation to be directly tied to the consumer, allowing them to share details and speed processes as they engage with providers and claims professionals.

Coding care

Chatbots and avatars will become more prevalent as support and service options for all lines of business; the industry is even seeing potential for these tools as virtual health coaches for workers’ compensation, disability and wellness programs. What are the possible advantages, limitations and liability risks of these cutting-edge virtual assistants?

Moving beyond the predictive model

Our industry will work to reach the next level of decision optimization and utilize technology to deploy intervention strategies in real time. Analytics will continue to influence next-generation methods for addressing all types of claims, predicting those that will become complex or incur large liability losses, anticipating care and pharmacy needs, prescribing appropriate steps toward resolution, facilitating return to work, and more.

Expanding autonomous claims processing

Smart interfaces that push low-touch claims through the process more efficiently and effectively are on the horizon. In addition, on-demand claims adjusting services will allow more flexibility and self-sufficiency when facing property claims. The goal: Speeding up the turnaround for high frequency/low severity claims and easing the process for consumers.

Automating healthcare through artificial intelligence (AI ) and robotic processes

New advances in automation will continue to free providers from administrative tasks and allow them to put more time into caring for patients. The challenge lies in tackling AI risks and addressing ethical concerns.

Recent thought leadership on this topic: