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Introducing Sedgwick issue 5

Sedgwick edge

  • Mental Health in the Workplace
    DMEC Mental Health in the Workplace study, sponsored in part by Sedgwick, with Kimberly and other Sedgwick experts serving as panelists
    DMEC / December 21, 2016 / Kimberly George, SVP Senior Healthcare Advisor
  • David North: The U of M is more than ‘just a school’
    Sedgwick President & CEO, Dave North, is featured for his recent appointment to the new governing board of the University of Memphis by Tennessee Governor Bill Haslam. In addition to managing the budget and overseeing operations, the governing board will have the opportunity to explore ways to attract and prepare the next generation of graduates with the social and workforce skills needed in an ever-changing world.
    Memphis Business Journal / December 01, 2016 / David North, President and CEO
  • Mental Health Matters
    Kimberly George, Sedgwick SVP, senior healthcare advisor, moderated a highly attended session at this year’s National Workers’ Compensation & Disability Conference. The session addressed how mental health matters impact productivity and performance at the workplace and included Sedgwick clients, Scott Daniels of Comcast and Hilary Mitchell of Pitney Bowes, as speakers. Highlights from the session were featured in the Show Daily at the conference and on the Risk & Insurance website.
    Risk & Insurance / November 30, 2016 / Kimberly George, SVP Senior Healthcare Advisor
  • Changes in Leave Benefits Are on The Horizon
    In 2017, employers can expect to see a significant number of changes in paid employee-leave programs and related compliance requirements. No matter what the outcome of the election, both candidates have plans to add paid employee-leave policies at varying levels. Not only can paid leave help attract and retain job candidates, it can also have a positive impact on job satisfaction and engagement.
    Human Resource Executive Online / November 03, 2016 /
  • Claim a Great Career
    On page 36, Sedgwick Managing Director, Jay Ayala, promotes the claims industry as an excellent career opportunity. He outlines his career path in the business and discusses the wide ranging experiences and challenges the industry has to offer. Jay emphasizes that claims professionals spend much of their time helping others during a critical time and talks about the industry’s need to hire individuals who can connect with customers in today’s world.
    Equal Opportunity / November 01, 2016 /
  • Origin Lab. The Importance of Investigating Pre-Fire Premises Security
    Michael Reynolds, director of total performance for Unified Investigations & Sciences, Inc., discusses our fire investigation expertise. In the case of an arson investigation, he explains the importance of determining how secure a building was prior to the fire and if someone other than the accused had sufficient access to commit the crime. He outlines a methodology to investigate the pre-fire premises security and explains why such an investigation is essential to the claims process.
    Claims Management / August 10, 2016 /
  • OSG have recently been acquired by Sedgwick, a leading global provider of technology enabled risk and benefit solutions
    OSG Vericlaim CEO, Malcolm Hughes, discusses Sedgwick’s recent acquisition of OSG in Ireland. He explains that the acquisition is part of a continuation of the organization’s growth strategy. Transition plans will ensure the strong OSG brand in Ireland remains at the forefront while incorporating the unparalleled depth of resources, market recognition and knowledge of both Sedgwick and Vericlaim. OSG Group will be rebranded and trade as OSG Vericlaim – a Sedgwick company.
    Irish Broker Magazine / July 27, 2016 /
  • Advocating Care and Compliance: Preventing Drug Addiction Among Injured and Ill Employees

    DMEC @ Work / May 05, 2016 / Dr. Teresa Bartlett, SVP Medical Quality
  • Diversity and inclusion are a win-win for the claims industry

    Workers' Compensation magazine / April 30, 2016 / Darrell Brown, Chief Claims Officer
  • Advocacy model for comp claims empowers workers, speeds return-to-work

    Business Insurance / March 28, 2016 / Kimberly George, SVP Senior Healthcare Advisor
  • How technology shapes tomorrow’s claims industry

    WorkCompWire Leaders Speak / March 22, 2016 / Jarrod Magan, VP Client Technology Services
  • How Current Technology Is Impacting Workers’ Compensation
    New technologies are reshaping the world in which we live. They take the form of self-driving cars, virtual reality, and 3-dimensional printers. Once thought to be cold and impersonal, technology is re-defining our expectations and how we view a quality customer experience. It is no surprise that new technologies are also reshaping workers’ compensation as we know it.
    WorkCompWire / March 14, 2016 / Jarrod Magan, VP Client Technology Services
  • Sedgwick Forecasts 16 Industry Trends to Watch in 2016
    This issue of WorkCompWire features Sedgwick and the Scene for 2016. Sedgwick President and CEO, David A. North, explains how taking care of people is at the heart of everything that Sedgwick does. This includes ensuring that injured and ill workers have access to the right health care resources to meeting the needs of clients. He adds that Sedgwick believes that these evolving areas – employee health and wellness, technology for improving care and safety, legislative developments affecting claim costs and access to care, market challenges and emerging risks – will be significant and that we join other industry experts in closely monitoring and exploring them throughout the year.
    WorkCompWire / January 22, 2016 / David North, President and CEO
  • Business technical: Wearable devices at work
    Sedgwick VP, Client Technology Services, Jarrod Magan discusses some of the latest developments in wearable devices and how they can be used to mitigate on-the-job injuries. He also talks about the impact some of the technology start-up companies are having on the industry and how some of the larger organizations are also beginning to invest in these types of technologies.
    Business Insurance / January 22, 2016 / Jarrod Magan, VP Client Technology Services
  • Are you prepared for these claims, tech and risk management trends?
    Kimberly George, SVP, corporate development, M&A, and healthcare shares highlights from The Scene for Sixteen and outlines key trends employers should watch throughout the new year. These are centered around employee health and wellness, smarter technology, legislative changes, and market challenges and emerging risks. She notes that the theme of taking care of people is central to this year’s outlook. In addition to expert commentary, the posting includes Sedgwick’s complete list of forecasted trends.
    PropertyCasualty360.com / January 21, 2016 / Kimberly George, SVP Senior Healthcare Advisor
  • Hot Topics for 2016
    Ann Gaffey, SVP healthcare risk management, is highlighted and quoted in her role as President of the American Society of Healthcare Risk Management (ASHRM). Enterprise risk management (ERM), patient safety, and root cause analysis are priority issues that ASHRM will focus on throughout 2016. Additionally, she indicates that ASHRM will continue to focus on key collaborative partnerships with other organizations in the field that align with or advance ASHRM’s mission.
    Healthcare Risk Management Review / December 22, 2015 /
  • Identifying, Preventing and Controlling Complex Claims
    Sedgwick VP Workers’ Compensation and Compliance, Edward Canavan writes about strategies for handling complex claims. He discusses the importance of identifying potential indicators early in the process and being able to address those issues in real time. He also points out that some of the more complex claims typically include opioid utilization, comorbidities, psychosocial issues, consequential injuries and litigation.
    WorkCompWire / November 03, 2015 / Edward Canavan, VP Workers’ Compensation Practice and Compliance
  • Winning Results - The 2015 Teddy Awards for superior workers' compensation programs
    Two high profile Sedgwick clients, American Airlines and Stater Bros., are named among this year’s winners of the 2015 Teddy Awards and are featured in today’s Risk & Insurance. They will also be recognized and participate in a session at the National Workers’ Compensation and Disability conference. While the Teddy Award competition is very strong, this year’s winners are noted for developing programs that put employees first and have provisions to get injured employees back to work quickly. Jennifer Saddy of American Airlines is featured for her role in managing workers’ compensation when American Airlines and U.S. Airways merged to form the world’s largest airline. She talks about a complete overhaul of the program that included putting together a new team and redefining their roles. She also talks about Sedgwick’s hard work and flexibility during the process and the willingness of the team to embrace the airline’s new culture. Read more about the American Airlines’ success story at Revamped Program Takes Flight Tamara Ulufanua-Ciraulo of Stater Bros. is known for her mult-faceted approach to workers’ compensation. The company recognizes the physical demands of the grocery business and treats its workers like industrial athletes. As a part of its claims initiative, Stater Bros. aggressively monitors prescription drugs to ensure medications are not being overprescribed to injured workers. Combatting workers’ compensation fraud is also important to the grocer, and Tamara recognizes Sedgwick as a business partner who has provided valuable assistance in these efforts. Read more about the Stater Bros. success story at Checking Out Solutions
    Risk & Insurance / November 02, 2015 /
  • Yes, You Need Your Own Broker
    Don Engels, settlement consultant with Galaher Settlements and Insurance Services, Inc. and William Sleeth III, partner with LeClairRyan, combine efforts and write an article for the current issue of US Law magazine. The article outlines the benefits of a structured settlement, explains the need to hire an experienced structured settlement broker, and describes the advantages of such an arrangement. The article can be found on page 15 of the publication.
    US Law magazine / October 30, 2015 /
  • Securing Great Outcomes by Demonstrating Advocacy
    Sedgwick VP Workers’ Compensation and Compliance, Edward Canavan writes about the role that advocacy can play in securing great outcomes in the claims process. In particular, he explains the value of providing each injured worker a unique blueprint that will help guide communications, establish more realistic expectations, explain benefits and remedies outside litigation, and describe the role of team members who will be available to offer assistance.
    WorkCompWire / October 26, 2015 / Edward Canavan, VP Workers’ Compensation Practice and Compliance
  • Communicate with physicians to reduce claim costs
    Sedgwick Senior Vice President and Medical Director, Dr. Teresa Bartlett explains how physicians are the most critical component to a successful healthcare experience. She talks about how their communication skills can set the stage for recovery and the healing process. The article concludes that improved communications between the payers of claims and physicians can produce improved outcomes for injured workers and lower costs for employers.
    Business Insurance / October 25, 2015 / Dr. Teresa Bartlett, SVP Medical Quality
  • Sedgwick SVP Ann Gaffey elected president of ASHRM
    Sedgwick Senior Vice President, Health Care Risk Management and Patient Safety, Ann Gaffey was elected by her peers to serve as president of the American Society for Healthcare Risk Management (ASHRM). She accepted the presidency this week at ASHRM’s annual conference and exhibition in Indianapolis and begins her term on January 1, 2016.
    The Business Journal / October 21, 2015 /
  • What's next for ASHRM and its members
    ASHRM President Elect, Ann Gaffey, is featured in a Business Insurance video interview discussing future plans for ASHRM and its members. In particular, she talked about how the membership can open the enterprise risk management conversation and help drive leadership in the health care sector. Ann is Senior Vice President, Patient Safety and Health Care Risk Management at Sedgwick.
    Business Insurance / October 21, 2015 /
  • Q & A: Tim Over, Sedgwick Claims Management Services, Inc.
    Sedgwick Senior Vice President, Specialty Operations, Tim Over is spotlighted in a Q & A feature by Business Insurance. Among the issues that he addresses are: new trends that he is seeing in healthcare; employer issues on the horizon; his industry outlook over the next several years; and what innovative approaches he would like to see. In particular, he talks about how healthcare organizations are retaining more risk, relying more on an enterprise risk management approach, and the industry’s need for qualified staff.
    Business Insurance / October 21, 2015 / Tim Over, SVP Specialty Operations
  • Managing Claims Across Silos
    Chris Mandel writes about the challenges and benefits of effectively integrating casualty claims and benefits programs. He addresses the difficulties managers can face in crossing over functional areas within their organizations. He also points out the shift in thinking and growing interest in a more collaborative, aligned, and integrated services approach. In concluding, he summarizes some of the key benefits of such an approach including a more holistic focus on compassionate care, integrated reporting and measurements, and achieving and maintaining a healthy and productive workforce.
    Risk and Insurance / October 12, 2015 / Chris Mandel, RF, SVP Strategic Solutions
  • Business Insurance names Sedgwick Managing Director Mary Beth Sanford a 2015 Women to Watch
    Sedgwick Managing Director, Mary Beth Sanford, is named as one the 2015 Women to Watch honorees by Business Insurance. The publication introduced the Women to Watch program in 2006 as a way to recognize women leaders doing outstanding work in the risk, benefits, and insurance sectors. Mary Beth will be featured in the December 7 edition of Business Insurance. Additionally, she and the other honorees will be recognized at a special gala dinner in New York City as the culmination of the 2015 Women to Watch event.
    Business Insurance / September 23, 2015 /
  • Connecting for a Healthy Outcome
    Sedgwick SVP Clinically Integrated Medical Program Andrea Buhl contributed to this article promoting the intregration of all managed care and claims services to provide the best outcomes for injured workers. The article begins on page 8.
    Workers’ Compensation magazine / September 03, 2015 /
  • Experts: OSHA Wants to Shame Employers Into Compliance
    Risk & Insurance reports that some workers’ compensation experts believe OSHA will be stepping up its enforcement efforts based on its recent actions and advises employers to be prepared. Notably, the article references a webinar addressing OSHA’s recent actions during which information presented in Out Front Ideas by Kimberly and Mark was cited. This popular educational series sponsored by Sedgwick and Safety National features Kimberly George and Mark Walls from each of the respective organizations.
    Risk and Insurance / July 20, 2015 / Kimberly George, SVP Senior Healthcare Advisor
  • Sedgwick has been named one of CIO 100 award honorees
    Sedgwick has been named one of CIO 100 award honorees. The CIO 100 awards program annually recognizes 100 organizations that have distinguished themselves by creating business value through the innovative use of technology. The 2015 CIO 100 Award winners will be celebrated during a gala awards dinner and ceremony at the CIO 100 Symposium, being held August 9-11, 2015 at the Broadmoor in Colorado Springs, Colorado. This year's conference theme is "Innovating the Digital Economy."
    Marketwatch / June 01, 2015 /
  • Putting Wearables to Work
    Sedgwick Senior Vice President, Corporate Development, M&A, and Healthcare, Kimberly George is featured talking about the role and value of wearables as they relate to wellness, injury prevention, and case management. She talks about the value of using these devices to empower employees and patients. The question is how to take all this new data and turn into meaningful information on which action can be based.
    Risk & Insurance / June 01, 2015 / Kimberly George, SVP Senior Healthcare Advisor
  • OSBA & OASBO Partnership with CompManagement Returns Nearly $4 Million
    The Ohio School Boards Association (OSBA) and Ohio Association of School Business Officials (OASBO) partner to sponsor a group retrospective rating program which allows similar employers to combine their experience to potentially earn rebates based upon good claims performance. In April, the Ohio Bureau of Workers’ Compensation (BWC) issued rebate checks to participating school districts for the 2011, 2012 and 2013 program years totaling nearly $4 million. The partnership between OSBA and OASBO and with CompManagement certainly paid off in terms of improved experience and funds to reinvest in the school district programs.
    WorkCompWire / May 29, 2015 /
  • Up Close: Darrell Brown
    Sedgwick Chief Claims Officer and Executive Vice President, Darrell Brown, is featured in Business Insurance’s Up Close profile. Known for his leadership and commitment to quality, one of Darrell’s goals for his new position is completion of the quality spectrum. He also shares his optimistic outlook for the industry’s future and advises others to work hard, learn the job, and do great work as a means of differentiation.
    Business Insurance / May 26, 2015 / Darrell Brown, Chief Claims Officer
  • Pharmacy Review Programs Can Make All the Difference After a Workplace Injury
    Sedgwick Director of Pharmacy, Complex Pharmacy Management, Dr. Paul Peak talks about the value of pharmacy management programs. Such programs can help employees improve their health and well-being and ensure overall corporate productivity and competitiveness. In the posting, Dr. Peak provides an example of the impact this type of program had on an injured employee and the positive benefits it produced.
    WorkCompWire / May 19, 2015 /
  • The Impact of the Affordable Care Act on Workers’ Compensation: Opportunities and Considerations
    Sedgwick President and CEO, David A. North, is a featured author in the current William Mitchell Law Review. Dave addresses the Affordable Care Act as it relates to workers’ compensation. The article addresses such issues as access to medical care, potential cost shifting between workers’ compensation and general healthcare, emerging healthcare models, healthcare technology advancements, and expanded health, wellness, and safety programs. He concludes by encouraging employers to join the conversation, influence the reform, and capitalize on newfound opportunities that can sustain success over the long-term.
    William Mitchell Law Review / May 15, 2015 / David North, President and CEO
  • Overview: California independent medical review process
    Sedgwick Vice President, Workers’ Compensation Practice & Compliance, Eddy Canavan's sedgwickconnection blog on the California independent medical review (IMR) process was selected and posted on the popular workcompwire.com website. Eddy talks about how IMR was introduced as a part of Senate Bill 863 as a way to fortify utilization review decisions and reduce frictional allocated loss adjustment costs. He also points out that a number of plaintiff attorneys in California are attempting to discredit IMR as unconstitutional on the grounds that it removes the judicial branch from the process. He offers readers access to a Sedgwick resource document outlining the IMR process and including statistics regarding the demand for and results of IMR.
    WorkCompWire / May 15, 2015 / Edward Canavan, VP Workers’ Compensation Practice and Compliance
  • Boeing Provides Employees A Safe Landing, with a First-Class Return to Work Program
    Sedgwick Senior Vice President, Disability and Absence Management, Denise Fleury, produced and published an article in this month’s DMEC’s magazine @work that describes Boeing’s first-class return to work program. In the article, Denise describes the program as caring and compassionate. It has been designed to address the needs of both the employee and employer, regardless of the underlying reason for an employee’s time away from work. The article begins on page 24 of the publication.
    @work / May 13, 2015 / Denise Fleury, SVP, Disability and Absence Management
  • The Evolving Healthcare Model: The Impact of ACA on Workers' Compensation and Beyond
    Sedgwick Senior Vice President, Senior Healthcare Advisor, Kimberly George, discusses the implications of the Affordable Care Act on workers’ compensation programs at the 2015 SIIA Workers’ Compensation Executive Forum. During her presentation, she talks about potential changes to the current healthcare system including access to care, consolidation of providers and facilities, and the use of accountable care organizations. She also outlines what steps employers can take to ensure injured workers have access to quality care and to optimize outcomes in this changing environment.
    Workerscompensation.com / May 13, 2015 / Kimberly George, SVP Senior Healthcare Advisor
  • The Evolving Healthcare Model: The Impact of ACA on Workers' Compensation and Beyond
    Sedgwick Senior Vice President, Senior Healthcare Advisor, Kimberly George, discusses the implications of the Affordable Care Act on workers’ compensation programs at the 2015 SIIA Workers’ Compensation Executive Forum. During her presentation, she talks about potential changes to the current healthcare system including access to care, consolidation of providers and facilities, and the use of accountable care organizations. She also outlines what steps employers can take to ensure injured workers have access to quality care and to optimize outcomes in this changing environment.
    Workerscompensation.com / May 13, 2015 / Kimberly George, SVP Senior Healthcare Advisor
  • Dr. Melissa Broadman: Monitoring Prescriptions Can Reduce Costs, Boost Productivity - and Improve Lives
    Sedgwick Senior Vice President, Pharmacy and Utilization Review, Dr. Melissa Broadman, is featured in today’s A Leader Speaks series by WorkCompWire. In the article, Dr. Broadman talks about the negative consequences associated inappropriate and long-term use of opioids following an injury. She also shares some eye-opening statistics about the impact opioids can have on claim durations and costs. In response to these challenges, Dr. Broadman suggests employers consider a structured pharmacy claim management process as a way to gain more control.
    WorkCompWire / May 12, 2015 /
  • Employers must adapt to emerging risk management challenges
    Sedgwick Executive Vice President, Casualty Operations, Jim Ryan, joined Senior Director of Global Risk Management at Office Depot, Kathy Schroeder, in one of the most widely attended sessions at the 2015 Annual RIMS Conference & Exhibition. The session focused on emerging issues facing risk managers and offered practical suggestions for how to address these challenges. Jim describes the dramatic demographic changes in the workforce and how this impacts risk management and claims strategies.
    Business Insurance / May 10, 2015 / Jim Ryan, EVP Casualty Operations
  • New Medicare Secondary Payer appeals process may prove costly
    Sedgwick Senior Vice President, Medicare Compliance and Structured Settlements, Michael Merlino, discusses the new Medicare Secondary Payer appeals process for workers’ compensation and liability claims. The new process allows payers to challenge reimbursement demands that they believe are incorrect, but the appeals process may be greater than any potential savings.
    Business Insurance / May 10, 2015 / Mike Merlino, SVP Medicare Compliance
  • RIMS Review: Dave North of Sedgwick
    Sedgwick President & CEO, Dave North, is featured in an interview by WorkCompWire in which he was asked about some of the major issues impacting workers’ compensation both now and in the future. He talks about 2015 being the year to challenge precepts and compares and contrasts fads to fundamental solutions. He also discusses the need to recruit new people into the industry and promotes the claims professional as being essential to the overall risk management process.
    WorkCompWire / April 30, 2015 / David North, President and CEO
  • RIMS Recognizes Up-And-Coming Risk Management Leaders with Inaugural Rising Star Award
    Sedgwick Risk Management Specialist, Anna Bendgen, is featured in a RIMS posting that describes her being selected for RIMS inaugural Rising Star Award. Anna received a grant from the Spencer Educational Foundation and served as an intern while completing her degree at the University of Mississippi. Upon graduation, she joined Sedgwick and made a seamless transition from intern to risk management specialist in 2014. Since joining Sedgwick, Anna has made notable contributions to the risk management program. Additionally, she has co-presented at the Gamma Iota Sigma conference and is actively involved in the RIMS Memphis Chapter, serving on its scholarship review committee and coordinating scholarship recognition receptions.
    RIMS / April 27, 2015 /
  • Sports, risk management student competition all on the RIMS agenda
    Sedgwick Vice President Client Technology Services Jarrod Magan talks about his inspiration for the inaugural Spencer 5K Fun Run that will be held during the 2015 RIMS Conference & Exhibition in New Orleans. Sponsored by Sedgwick, proceeds from the run will benefit the Spencer Educational Foundation. The event will begin at 7:00 am on Tuesday, April 28, and will feature a 3.1 mile course along the historic waterfront of downtown New Orleans
    Business Insurance / April 03, 2015 / Jarrod Magan, VP Client Technology Services
  • Closer ties with physicians could keep workers comp costs in check
    Sedgwick Senior Vice President, Corporate Development, M&A, and Healthcare, Kimberly George describes Sedgwick’s provider benchmarking program and how it tracks such outcomes as litigation rates, billing practices and return to work results. She also talks about sharing scorecards and the importance of helping providers improve their scores.
    Business Insurance / March 30, 2015 / Kimberly George, SVP Senior Healthcare Advisor
  • The Art of Adjusting
    In the inaugural issue of Workers’ Compensation magazine, Sedgwick President & CEO, Dave North, talks about the complexities of the claims industry and the delicate balance that claims adjusters must maintain in managing multiple responsibilities. He also discusses how the workforce is changing and the importance of the claims industry to recognize these changes and create a more inclusive environment that will foster industry advancement and higher standards of service. He concludes by describing the need and opportunities ahead for the next generation of claims adjusters.
    Workers' Compensation magazine / March 24, 2015 / David North, President and CEO
  • Return-to-work programs expand beyond workers comp
    Sedgwick Senior Vice President, Corporate Development, M&A, and Healthcare, Kimberly George states that non-occupational return to work programs can ultimately reduce employers’ costs. The article compares and contrasts employers’ return to work initiatives in the workers’ compensation and disability arenas and the challenges that they present.
    Business Insurance / March 22, 2015 / Kimberly George, SVP Senior Healthcare Advisor
  • Do higher doctor fees pay off over time?
    Sedgwick Chief Performance Officer, Darrell Brown, and Sedgwick Senior Vice President, Corporate Development, M&A, and Healthcare, Kimberly George are quoted in the article about the impact provider payments can make on achieving desired outcomes. Darrell explains that while employers want good medical outcomes and faster return to work, it does not always come at the cheapest price. Kimberly reiterates the importance and value associated with maintaining access to quality care.
    Business Insurance / March 22, 2015 / Darrell Brown, Chief Claims Officer;Kimberly George, SVP Senior Healthcare Advisor
  • Options in Workers Comp Making Progress
    Sedgwick Senior Vice President, Strategic Solutions, Chris Mandel describes the mission and accomplishments of the Association for Responsible Alternatives to Workers’ Compensation (ARAWC) organization and notes Sedgwick’s role as a founding member. He also compares and contrasts the alternatives to workers’ compensation in Texas and Oklahoma and explains how these options were designed to benefit both the injured employee and employer. He concludes by highlighting the bill that was introduced in the Tennessee legislature in February that would bring a similar alternative to Tennessee.
    InsuranceThoughtLeadership / February 28, 2015 / Chris Mandel, RF, SVP Strategic Solutions
  • Sedgwick pledges $300K for adults to finish degrees
    Sedgwick pledges $300K for adults to finish degrees Sedgwick Claims Management Services Inc. has pledged $300,000 over three years to the University of Memphis to help adults complete degrees they started and stopped. The Finish Line Program encourages students who have dropped out after earning 90 or more credits to return to college at low or no cost. Many of them quit when their financial aid ran out or had to work full time to support their families. Since the program launched in October 2013, 67 students have graduated. On average, they needed eight credits to complete their degrees. For more information on Finish Line, visit memphis.edu/innovation/finishline.
    The Commercial Appeal / February 12, 2015 /
  • To Bundle or Not To Bundle
    Sedgwick Senior Vice President, Strategic Solutions, Chris Mandel discusses the shift in purchasing patterns among risk managers. More are electing to purchase services on a bundled basis versus what has been seen in the past. Chris explains this has been driven largely due to technology advancements.
    InsuranceThoughtLeader / February 06, 2015 / Chris Mandel, RF, SVP Strategic Solutions
  • Risk & Insurance Forum: Thought leaders on the present and future of workers’ comp
    Sedgwick Senior Vice President, Senior Healthcare Advisor, Kimberly George is featured in an article posted on the Risk & Insurance website. In the article, Kimberly talks about some of the latest healthcare technology and how these advancements are expected to revolutionize the treatment and care of injured workers. She notes the importance of digital health and how such technology can be used to increase engagement related to healthcare decisions and improved outcomes.
    Risk and Insurance / February 06, 2015 / Kimberly George, SVP Senior Healthcare Advisor
  • Ten Building Blocks to Risk Leader Success
    Chris Mandel, Sedgwick's SVP, Strategic Solutions, and a risk leader with 25+ years of experience, shares 10 key elements to achieving long-term success in risk management. This article was first published in August 2014 on IRMI.com and is reproduced with permission. Copyright 2015, International Risk Management Institute, Inc.
    Insurance Risk Management Institute (IRMI) - Risk Report / February 04, 2015 / Chris Mandel, RF, SVP Strategic Solutions
  • How Health Tech Is Changing Work Comp
    Sedgwick Senior Vice President Kimberly George discusses recent advancements in healthcare technology and how they are impacting workers’ compensation. Among the technology innovations discussed are: telemedicine, Google Glass, wearable monitoring devices, internet-connected sensors, 3-dimensional printing, and robotic devices.
    Insurance Thought Leadership / January 09, 2015 / Kimberly George, SVP Senior Healthcare Advisor
  • Keys to compliance: Managing ADA/ADAAA as part of an integrated program
    Sedgwick Executive Vice President, Disability Operations, Darryl Hammann discusses the keys to successful ADA/ADAAA compliance as part of an integrated program. In an article beginning on page 42 of Human Resource Executive magazine’s “What’s Ahead: Outlook 2015” feature, Darryl emphasizes how employers can develop a successful compliance program by ensuring they have the right resources to provide a consistent process supported by a centralized information system that can easily adapt to regulatory changes.
    Human Resource Executive / November 14, 2014 / Darryl Hammann, EVP Disability and Absence Management Operations
  • Managing Potential Liability in the Physician Office
    Sedgwick Senior Vice President, Healthcare Risk Management and Patient Safety, Ann Gaffey discusses the potential liability that can arise in managing a physician office and ways to mitigate the risk. In an article beginning on page 38 of the magazine, Ann emphasizes the importance of establishing an appropriate structure with defined procedures and expectations to evaluate care rendered by the medical providers.
    Healthcare Risk Management Review / Annual 2014 - 15 / November 10, 2014 /
  • Risk Management Effectiveness: What Matters Most
    Sedgwick Senior Vice President, Strategic Solutions, Chris Mandel advises there are many ways to approach risk management and be successful. The best risk strategies are those that align with the organization’s priorities and objectives. In the article, he shares ten additional tactical elements of a good risk strategy and framework.
    Risk & Insurance / November 07, 2014 / Chris Mandel, RF, SVP Strategic Solutions
  • An Advancing Industry
    Sedgwick President & CEO, Dave North shares his observations about how technology has changed the idea of customer service and how claimant expectations have risen as a result.
    Risk and Insurance / November 03, 2014 / David North, President and CEO
  • Ann Gaffey at ASHRM
    Sedgwick Senior Vice President, Healthcare Risk Management & Patient Safety, Ann Gaffey is featured in a video produced by Business Insurance in its Digital Daily: ASHRM. In the video, Ann discusses how executives of healthcare organizations can promote teamwork among their staff to reduce liability.
    Business Insurance / October 30, 2014 /
  • Inside Story - Sedgwick
    Sedgwick executives, Dave North, Jason Hood, and Stephanie Simpson, are quoted extensively as MBQ provides an inside look at Sedgwick. The article provides an overview of the company’s history and highlights some of the key principles and strategies behind the organization’s success.
    Memphis Business Quarterly / October 13, 2014 / David North, President and CEO
  • BI names Sedgwick's Kathy Tazic to the 2014 Woman to Watch list
    This is an annual feature in which the publication invites readers to nominate outstanding women working in insurance, risk management and employee benefits worldwide. Kathryn is a senior vice president of client services and is responsible for program results and service execution across our customer base. She joined Sedgwick in 1991.
    Business Insurance / October 08, 2014 /
  • Increasing Employee Engagement in a High-Risk Population
    Sedgwick SVP Disability and Absence Management, Denise Fleury speaks about the benefits of engaging high risk employees in wellness and prevention programs.
    @Work / October 08, 2014 / Denise Fleury, SVP, Disability and Absence Management
  • ITL Introduces a Channel for ERM
    He also names key contributors who will add value and insight to this topic. He emphasizes the importance of companies broadening their thinking and including risks that are not insurable in their overall practice of risk management. He also defines the differences between ERM, strategic risk management (SRM) and governance, risk and compliance (GRC) and explains the importance of making such distinctions.
    Insurance Thought Leadership / September 15, 2014 / Chris Mandel, RF, SVP Strategic Solutions
  • Risk Standards Gain Traction
    Chris Mandel shares his observations on current risk standards and where the industry is headed. He notes the adoption of ISO31000 around the world has reached an all-time high. Further, he adds that 24% of those participating in a related survey plan to implement ISO31000 in the future. Chris believes this will add to its expansion over time.
    Risk & Insurance / September 03, 2014 / Chris Mandel, RF, SVP Strategic Solutions
  • The Scales of Justice
    The scenario illustrates some of the very real challenges employers face when it comes to ADA/ADAAA and describes how two employee injuries at the same company can produce two very different outcomes. Following the story, Sedgwick offers valuable advice for how to prevent or mitigate the potential costs incurred in this example.
    Risk and Insurance / August 26, 2014 / Darryl Hammann, EVP Disability and Absence Management Operations
  • Six technologies that connect providers with patients, drive down workers' comp costs
    Ms. George talks about the challenges and opportunities presented by the Affordable Care Act.Some of the technology advancements that she describes include: telemedicine, Google glass, wearable monitoring devices, internet connected sensors, and 3D printing. While new challenges and risks will arise, Kimberly expects technology will become an even larger part of the healthcare industry and facilitate productive interactions between patients, providers, employers, payers, and caretakers.
    PropertyCasualty360 / August 18, 2014 / Kimberly George, SVP Senior Healthcare Advisor
  • Growing and reshaping the claims workforce
    Claims is arguably one of the most challenging professions within the industry but it can also be one of the most rewarding and impactful. The industry must be prepared to tackle today’s issues head on and capitalize upon emerging opportunities. This new breed of claims professionals must be prepared to embrace the latest technology, respond to shifts in client expectations, and address and accommodate a change in demographics. For future success, claims professionals must continue to stay ahead of emerging trends and continually seek ways to achieve improved outcomes for employers and their employees.
    PropertyCasualty360 / August 17, 2014 / David North, President and CEO
  • The power of integration and collaboration
    . The goals of such programs include the delivery of high quality medical and disability services, the establishment of a collaborative, proactive strategy designed to produce results, and the creation of a culture of health, wellness, and safety across the enterprise. The two esteemed professionals conclude that while the creation of such a program is challenging, it is certainly doable in an organization where risk management and human resource leaders are willing to collaborate and work toward a common goal.
    PropertyCasualty360 / August 17, 2014 / Chris Mandel, RF, SVP Strategic Solutions
  • Measuring risk management performance
    WCEC session preview looks at how organizations measure the quality and performance of their risk management programs
    Property Casualty 360 / August 15, 2014 / Scott Rogers, EVP Casualty Operations
  • The Elephant in the Room
    Sedgwick Senior Vice President, Senior Healthcare Advisor, Kimberly George is featured in Leader’s Edge Magazine talking about the potential impact the Affordable Care Act (ACA) will have on the healthcare industry and what this could mean to employers. She describes how providers are moving toward accountable healthcare or patient-centered care. She notes that accountable care organizations (ACOs) and digital healthcare will usher in a new era for employers.
    Leader’s Edge Magazine / July 17, 2014 / Kimberly George, SVP Senior Healthcare Advisor
  • Enterprise Risk Management: The Challenge of Preventing and Defending Against Allegations of Decubitus Ulcers
    Sedgwick Senior PL Claims Specialist, Peter Chidichimo discusses the prevalence of lawsuits surrounding patients who develop decubitus ulcers, commonly known as bedsores. These lawsuits can be particularly challenging when there is incomplete or insufficient documentation, compounded by the difficulty of identifying at-risk patients and implementing preventative measures. The article begins on page 6.
    ASHRM Forum / June 23, 2014 /
  • Workplace violence prevention starts with comprehensive employee training
    Sedgwick Senior Vice President, Medical Quality, Dr. Teresa Bartlett is featured in Business Insurance in discussing workplace violence prevention strategies. In the article she notes that when violence has occurred, there were almost always signs that something was going to happen. She talks about the importance of developing a culture in which people report unusual circumstances that they see. She also notes the value of practicing emergency drills and points out that employees should be trained to identify and convey when someone exhibits noticeable changes in personality or behavior.
    Business Insurance / June 13, 2014 / Dr. Teresa Bartlett, SVP Medical Quality
  • Kimberly George: Advancements in Healthcare Technology and What They Mean to Workers’ Comp
    Sedgwick Senior Vice President, Senior Healthcare Advisor, Kimberly George is featured in WorkCompWire’s series, A Leader Speaks. In the write-up, Kimberly discusses recent advancements in healthcare technology and how they are impacting workers’ compensation. Among the technology innovations discussed are: telemedicine, Google Glass, wearable monitoring devices, internet-connected sensors, 3-dimensional printing, and robotic devices.
    WorkCompWire / May 20, 2014 / Kimberly George, SVP Senior Healthcare Advisor
  • TPAs use mobile apps to engage workers in compensation claims process
    Sedgwick Vice President, Client Technology Services, Jarrod Magan speaks about technology’s influence on the risk management and claims process. He describes the viaOne® mobile app and how it allows injured workers to check the status of their claims, view payment history, submit questions and receive alerts. In addition to fostering communication, it offers a way to reduce potential litigation.
    Business Insurance / May 14, 2014 / Jarrod Magan, VP Client Technology Services
  • Understanding and Simplifying ACA’s Projected Impact on Workers’ Compensation
    Sedgwick Senior Vice President, Senior Healthcare Advisor, Kimberly George is featured in WorkCompWire’s series, A Leader Speaks. She discusses the impact the Affordable Care Act is expected to have on workers’ compensation and how employers can prepare for its implementation. More specifically, she talks about its impact on access, quality, and cost of care and offers employers guidance on steps they can take today to capitalize on future opportunities.
    WorkCompWire / May 13, 2014 / Kimberly George, SVP Senior Healthcare Advisor
  • Exploring How Captive Insurance Could Benefit Your Firm
    Sedgwick Director of Professional Liability Claims, Dennis Bissett, is featured in cenews.com in a discussion that highlights key advantages of using a third party administrator to manage claims for a captive insurance company. He demonstrates that professional liability claims expertise is particularly important to engineering firms using a captive and talks about the custom service that such firms can expect to receive.
    CE News / May 09, 2014 / Dennis Bissett, Professional Liability Claims Director
  • 4 for ’14: Darrell Brown of Sedgwick
    Sedgwick Chief Performance Officer, Darrell Brown, is featured in WorkCompWire in a discussion that highlights some of the key workers’ compensation issues that employers face today as well as trends and developments that the industry can anticipate in the future. He talks about the growing need to preserve access to quality healthcare providers. He also discusses the challenges and commitment to responding to future employer needs and providing valuable thought-leader solutions. Additionally, he promotes Performance 360 as a way to redefine how quality is delivered and measured within the industry.
    WorkCompWire / May 02, 2014 / Darrell Brown, Chief Claims Officer
  • ARAWC: A New Force for Change
    Sedgwick Senior Vice President, Strategic Solutions, Chris Mandel writes an article that describes the formation and role of a new national organization known as the Responsible Alternatives to Workers’ Compensation (ARAWC).
    Risk & Insurance / April 25, 2014 / Chris Mandel, RF, SVP Strategic Solutions
  • Same-Sex Marriage: An Update on Handling Claims
    Desiree Tolbert, National Technical Compliance Manager, discusses our duties as claims examiners are affected by laws seemingly unrelated to insurance. It is important that we consider the impact.
    Insurance Thought Leadership / April 01, 2014 / Desiree Tolbert, AVP National Technical Compliance
  • 2014 Innovation Awards: viaOne® Express Mobile App and Push Technology
    Jarrod Magan, VP Client Technology Services, speaks about Sedgwick's award winning viaOne Express mobile app and push technology.
    Business Insurance / March 20, 2014 / Jarrod Magan, VP Client Technology Services
  • Building employer accommodation processes under ADA
    Denise Fleury, Sedgwick SVP Disability and Absence Management, how Sedgwick is helping clients meet the challenges of complying with the ADA and its ammendments.
    DMEC / March 01, 2014 / Denise Fleury, SVP, Disability and Absence Management
  • The value of formal stay at work and return to work programs in ADA accommodation
    Sedgwick SVP Disability and Absence Management Denise Fleury discusses how employers are using these programs beyond workplace injuries.
    DMEC / March 01, 2014 / Denise Fleury, SVP, Disability and Absence Management
  • Workers' Comp Via Remote Access
    Sedgwick Senior Vice President, Senior Healthcare Advisor, Kimberly George comments on the Affordable Care Act, recent advancements in medical technology, and what these changes mean to workers’ compensation. She talks about telemedicine and how it may be part of the solution to a potential shortage of physicians available to treat injured workers. She is optimistic about the medical advancements that will be introduced in the future and how they will impact care.
    Risk & Insurance / February 28, 2014 / Kimberly George, SVP Senior Healthcare Advisor
  • 2014 IBI Forum preview: Dave North, Sedgwick
    North describes both opportunities and challenges that will arise in the coming months as businesses consider how to best operate in this new environment that the legislation is creating. Dave will be among an elite group of featured panelists at the 2014 IBI Health & Productivity Forum scheduled for March 3-5 in San Francisco.
    Integrated Benefits Institute website / February 25, 2014 / David North, President and CEO
  • Measuring the 'Biggest' Cost of Risk
    Chris Mandel, talks about the importance of measuring the impact and effectiveness of risk management.
    Risk & Insurance / February 20, 2014 / Chris Mandel, RF, SVP Strategic Solutions
  • Sale of Sedgwick to KKR could lead to growth for the company
    Sedgwick President & CEO, Dave North, comments on the announcement that the change in ownership will not lead to any significant strategy or management shifts for the company but it may provide financial backing to accelerate the development of products and services.
    / February 03, 2014 / David North, President and CEO
  • Specialty Drugs Drive Up Workers' Compensation Costs
    Sedgwick Senior Vice President, Medical Quality, Dr. Teresa Bartlett, talks about the impact of specialty drugs can have on workers’ compensation costs when they are used to treat chronic or complex medical conditions.
    Business Insurance / January 20, 2014 / Dr. Teresa Bartlett, SVP Medical Quality
  • Dave North: The Power of a United Voice
    Sedgwick President & CEO, Dave North, talks about how employers can best influence positive changes to workers’ compensation legislation. He describes how such changes were recently achieved in California and Oklahoma. He advises employers to speak with one voice and work together toward a common, defined goal. He emphasizes the importance and strength of employer coalitions and believes more improvements can be accomplished in the days ahead.
    WorkCompWire / January 14, 2014 / David North, President and CEO
  • Dave North: Trends to Watch in 2014
    Dave North advises that the employers who manage these types of changes will likely enjoy greater success during the coming year.
    WorkCompWire / January 07, 2014 / David North, President and CEO
  • Absence Matters - Vendor Integration
    Sedgwick Senior Vice President, Disability and Absence Management, Denise Fleury, talks about how more employers are turning to vendor integration to increase the effectiveness of employee health and productivity management initiatives.
    @Work / December 19, 2013 / Denise Fleury, SVP, Disability and Absence Management
  • Unconscious Bias in the Workplace Can Impede Women's Progress: Panel
    Sedgwick Executive Vice President and Chief Customer Relationship Officer, Elizabeth Demaret, was quoted as saying that women are often assumed to manage the family, thereby limiting their consideration for professional opportunities. She also stated that it was important to dispel the assumption that the traits of being powerful and assertive were negative for women.
    Business Insurance / December 04, 2013 / Elizabeth Demaret, EVP International Development, Customer Relationship Management
  • Financial Independence Takes Careful Planning: Women to Watch Panel
    Sedgwick client, Debbie Rogers, senior vice president of Aramark, was featured on a panel at the Business Insurance Women to Watch workshop on a panel titled, “Achieving Financial Independence.”
    Business Insurance / December 04, 2013 /
  • Financial Independence Takes Careful Planning: Women to Watch Panel
    Sedgwick client, Debbie Rogers, senior vice president of Aramark, was featured on a panel at the Business Insurance Women to Watch workshop on a panel titled, “Achieving Financial Independence.”
    Business Insurance / December 04, 2013 /
  • Workplace Diversity Leads to Overall Success: Women to Watch Panel
    Sedgwick President & CEO, Dave North, talks about an organization’s need to embrace the advancement of women and minorities because it believes in those things and not just because there is a progression program in place. Dave was a featured panelist on a program entitled, “The Chief Executive’s Role in Cultivating Diversity,” at this week’s Business Insurance Women to Watch workshop.
    Business Insurance / December 03, 2013 / David North, President and CEO
  • Marti Dickman: Women to Watch Profile
    Sedgwick client, Marti Dickman, vice president of risk management at Advanced Disposal Services, Inc. was named as one of Business Insurance’s 2013 Women to Watch. Her professional accomplishments, industry background, advice to women entering this field, and personal interests are outlined in this special profile produced by Business Insurance in conjunction with its Women to Watch event.
    Business Insurance / December 02, 2013 /
  • De-Clawing Risk - David Jewell, Director of risk and insurance, PetSmart
    Sedgwick President & CEO, Dave North, applauds Dave Jewell and his risk management team for their balanced approach to managing workers’ compensation costs. Working with Sedgwick, PetSmart structured a program that would take care of PetSmart associates and provide store managers with the information they needed to support the company’s workers’ compensation initiatives. PetSmart was named one of Risk & Insurance’s 2013 Teddy Award winners and was recognized at this year’s National Workers’ Compensation & Disability Conference.
    Risk & Insurance / November 25, 2013 /
  • Inside Risk - Anthony Riina, Senior Risk Manager, Pfizer, Inc.
    Senior Risk Manager, Anthony Riina, talks about his background and what it is like to handle claims at Pfizer, Inc. In particular, he describes Sedgwick as an extension of Pfizer’s risk management team and highlights the strong relationship that has been established with his service team. The article can be found on page 9 and accessed at the link above.
    Claims Management / November 08, 2013 /
  • Fatal Floors
    Ann Gaffey, SVP, healthcare risk management and patient safety and Jayme Vaccaro, director, professional liability claims, report on a claims study conducted by Sedgwick which reveals injuries from falls as a top claim cause and loss leader for healthcare facilities.
    Healthcare Risk Management Review / November 01, 2013 /
  • Surprising Findings in Analysis of 10 Years of Medical Claims, Litigation
    In a presentation entitled, “Driving Down Claims: Tackling the Top Ten,” Ann and Jayme shared their findings based on a deep dive into Sedgwick’s database of professional liability claims. Highlights from their presentation are showcased in this Business Insurance article.
    Business Insurance / October 28, 2013 /
  • Patients Turn Violent As Drugs Are Withdrawn
    Dr. Teresa Bartlett, Sedgwick senior vice president, medical quality, managed care client services, discusses what can happen when physicians lessen or stop prescribing opioids or other powerful drugs to certain patients.
    Business Insurance / October 20, 2013 / Dr. Teresa Bartlett, SVP Medical Quality
  • Fox & Friends – On the Job Hunt
    Sedgwick was featured on the Fox & Friends morning show on the Fox News Network. The company was spotlighted in a segment called On the Job Hunt as reported by Cheryl Casone in an interview with Brian Kilmeade. Sedgwick was the first among five top companies that were profiled based on current job openings. Presently, Sedgwick has 531 openings to fill between now and the end of the year including entry-level positions, supervisory positions, technical positions, and managerial positions.
    Fox News Network / October 08, 2013 /
  • Business Insurance Up Close - Kimberly George
    Kimberly George is featured in her new position as Senior Vice President, Senior Health Care Advisor for Sedgwick. In addition to mentioning her previous experience in managed care, the profile highlights goals for her new position as well as some of the challenges she sees facing the industry.
    Business Insurance / September 22, 2013 / Kimberly George, SVP Senior Healthcare Advisor
  • Raising the Level of Claims Performance with Performance 360
    Darryl Brown indicates that Performance 360 involves evaluations in three specific areas: communications, proactive engagement, and results. In summarizing, Darrell concludes that this shift is moving claims management from a primarily compliance-based process to a much more outcomes focused approach.
    Rough Notes / September 15, 2013 / Darrell Brown, Chief Claims Officer
  • Doctor Dispensing Curbs Lead To Increase In Physician-Conducted Urine Tests
    Kimberly George talks about how Sedgwick has developed an opioid risk assessment that evaluates substance abuse history and tendencies with predictive analytics that score an injured worker’s risk.
    Business Insurance / August 28, 2013 / Kimberly George, SVP Senior Healthcare Advisor
  • Risk & Insurance Risk Scenario: No way out
    In this compelling scenario a risk management team of a highly successful (fictitious) company is faced with the full impact of the Affordable Care Act. Read this intriguing risk scenario to learn what the ACA could mean to employers. Included in the e-blast message were links to a white paper and the Sedgwick blog on this topic.
    Risk & Insurance / August 27, 2013 /
  • Sedgwick CEO David North Challenges Industry to Find Its Collective Voice
    In the opening of the 68th Annual Workers’ Compensation Educational Conference and the 25th Annual Safety and Health Conference, Sedgwick’s President and CEO David North conveyed his passion for the industry and discussed some of the key issues at the forefront of today’s claims business.
    Workers' Compensation Institute / August 19, 2013 / David North, President and CEO
  • Total Absence Management Programs Help Mid-Market Employers Control Costs
    Denise Fleury talks about the challenges employers face in managing FMLA and the impact it can have on employee absence. She also talks about the importance of linking data associated with workers’ compensation and disability claims and how this data can be used to improve wellness initiatives.
    Business Insurance / August 11, 2013 / Denise Fleury, SVP, Disability and Absence Management
  • Caution: Change Ahead
    Mandel cautiously projects the likelihood for long-awaited changes to the workers’ compensation system. He explores some of the recent legislative proposals and reforms designed to improve the efficiency and effectiveness of benefits delivery in such states as California and New Jersey. However, it is the recent legislative reform in Oklahoma that he believes offers a more notable alternative for employers and has the most potential for initiating true change in the long-standing system.
    Risk & Insurance / July 29, 2013 / Chris Mandel, RF, SVP Strategic Solutions
  • Med Mal Briefs
    On page 4, Tim forecasts a more litigious environment will likely emerge as more patients take on the brunt of healthcare costs via increased insurance premiums. Additionally, he anticipates more patients seeking compensation in the form of hospital claims should something go wrong.
    Crittenden’s Medical Insurance / July 25, 2013 / Tim Over, SVP Specialty Operations
  • Indemnity Contracts vs. Tort Law
    Jayme Vaccaro explains how most business contracts between hospitals and physicians include indemnity agreements that make each party responsible for its own indemnity and defense costs should a lawsuit occur. She offers several example of how these work and the implications they can have on each party’s exposure to risk and ultimate claim costs.
    Risk Management / July 23, 2013 / Jayme Vaccaro, AVP Managed Care Quality
  • Third-party administrators taking managed care in-house
    Kimberly George talks about Sedgwick’s decision to develop an in-house bill review practice in response to client needs. She also discusses Sedgwick’s ability to drive down costs and capitalize on in-house data capabilities.
    Business Insurance / July 22, 2013 / Kimberly George, SVP Senior Healthcare Advisor
  • CTC Guide to Enterprise Risk Management. Beyond Theory: Practitioner Perspectives on ERM
    Sedgwick Senior Vice President, Strategic Solutions, Chris Mandel is featured in the CTC Guide to Enterprise Risk Management – Beyond Theory: Practitioner Perspectives on ERM. Chris is quoted in the sidebar entitled, “Time to Shift Gears,” where he notes that some risk experts have rebranded ERM as Strategic Risk Management or SRM. He talks about using risk to drive successful strategy. Later in the guide, he reiterates the importance of successfully taking risk to grow the business. The Association for Financial Professionals will be distributing this guide to its membership made up primarily of treasurers as well as many CFOs.
    Corporate Treasurers Council / July 15, 2013 / Chris Mandel, RF, SVP Strategic Solutions
  • Smart Act Will Help Employers Avoid Large Noncompliance Fines
    Michael explains that a slight wording change to the legislation could create big savings for smaller employers if they accidentally fail to report a Medicare-related claim settlement to the Centers for Medicare and Medicaid Services. He also talks about some of the provisions designed to decrease the uncertainty associated with the settlement process.
    Business Insurance / July 11, 2013 / Mike Merlino, SVP Medicare Compliance
  • Business Insurance Benefit Manager of the Year: Matthew Harmon, J.C. Penney Co. Inc.
    Business Insurance named Sedgwick client, Matthew Harmon, its 2013 Benefit Manager of the Year. Mr. Harmon is the benefits delivery and retirement director of J. C. Penney Co. Inc., and he and his team are showcased in the June 17, 2013 issue of Business Insurance magazine. Sedgwick executive vice president of disability operations, Bradley F. Johnson, comments on the exceptional performance and leadership of Mr. Harmon in the article, “Grappling with the true cost of health care,” on page 14 of the publication. An overview of the J. C. Penney absence management program is outlined in an article entitled, “Total absence manager takes the call,” on page 16. In this article, Mr. Johnson talks about the importance of understanding key drivers of absence, better managing incidental absence impacting operations, and the role of technology in the overall program.
    Business Insurance / June 25, 2013 / Brad Johnson, EVP Operational Strategy and Shared Services
  • Conference Keynote Preview: Sedgwick CEO David North Talks Workers' Comp Challenges
    Sedgwick President and CEO, Dave North, is spotlighted in a Q&A series highlighting his keynote address at the upcoming WCI conference. In the Q&A series, Dave talks about some of the overarching challenges facing the workers’ compensation industry including major trends, the impact of technology, and changing workforce demographics. He also discusses how the TPA’s role is evolving within the industry, how the definition of quality is changing, the importance of today’s claims adjuster, and how the growth of PEOs and staffing companies is impacting workers’ compensation. Finally, he comments on recent state and national legislative activities and how they are likely to impact workers’ compensation. The WCI Conference is slated for August 18th -21st in Orlando, Florida. Dave will be the featured industry keynote speaker at Monday’s opening event.
    Property Casualty 360 / June 21, 2013 / David North, President and CEO
  • Q & A with Sedgwick CEO Dave North: Part III
    Sedgwick President and CEO, Dave North, is spotlighted in a series of articles highlighting his keynote address at the upcoming WCI conference. In Part III of the series, Dave talks about how How will the 2013 workers’ compensation legislative initiatives in California, New York, and other key states impact employers. The WCI Conference is slated for August 18th -21st in Orlando, Florida. Dave will be the featured industry keynote speaker at Monday’s opening event.
    Workers' Compensation Institute / June 17, 2013 / David North, President and CEO
  • Should Risk Standards Matter
    Sedgwick Senior Vice President, Strategic Solutions, Chris Mandel, discusses the importance of applying risk standards to managing any type of risk. He makes the case that risk standards can help apply the rigor and consistency needed to excel in managing any exposure. Even with its many regulations, he notes how the application of a risk standard can be beneficial to workers’ compensation.
    Risk & Insurance / June 12, 2013 / Chris Mandel, RF, SVP Strategic Solutions
  • Q&A with Sedgwick CEO David North: Part II
    Sedgwick President and CEO, Dave North, is spotlighted in a series of articles highlighting his keynote address at the upcoming WCI conference. In Part II of the series, Dave talks about how the TPA’s role is evolving within the industry, how the definition of quality is changing, the importance of today’s claims adjuster, and how the growth of PEOs and staffing companies is impacting workers’ compensation. The WCI Conference is slated for August 18th -21st in Orlando, Florida. Dave will be the featured industry keynote speaker at Monday’s opening event.
    Workers' Compensation Institute / June 10, 2013 / David North, President and CEO
  • Q & A with Dave North - Part 1 of a 3 part discussion with Workers' Compensation Institute
    Sedgwick President and CEO David A. North will present the industry keynote address at the 68th Annual Workers’ Compensation Educational Conference and 25th Annual Safety & Health Conference on Monday morning, August 19. In a three-part Question & Answer series beginning this week, North shares his comments and observations on a variety of workers’ compensation issues as a preview of his keynote.
    Workers' Compensation Institute / June 05, 2013 / David North, President and CEO
  • Okla. law could create template for deregulating workers comp nationwide
    Sedgwick is highlighted for its sponsorship and release of a new white paper entitled, “Workers’ Compensation Deregulation Alert: What Employers Need to Know about the New Oklahoma Law.” Under the new Oklahoma law, employers can now leave the workers’ compensation system in favor of the Oklahoma Option. The white paper outlines this option and compares it to the Texas Opt Out system. Business Insurance speculates what impact the passage of the new Oklahoma law could have on the deregulation of workers’ compensation.
    Business Insurance / June 04, 2013 / David North, President and CEO
  • ISO 31000 Standard Provides Risk Management Framework: Panel
    Sedgwick Senior Vice President of Strategic Solutions, Chris Mandel, is featured in Business Insurance after participating on a panel at the 2013 International Conference on ISO 31000 in Toronto, Canada earlier this week. Addressing best-in-class risk management programs, Chris talked about the importance of risk managers using standards as part of a comprehensive enterprise risk management discussion.
    Business Insurance / May 29, 2013 / Chris Mandel, RF, SVP Strategic Solutions
  • Sedgwick client named BI 2013 Benefits Manager of the Year
    Matthew Harmon has been named Business Insurance’s 2013 Benefits Manager of the Year. Matthew is Senior Director of Benefits at J.C. Penney Company, Inc. An independent panel of judges comprised of former honorees and benefits industry experts made the selection. Matthew was featured in the June 17 edition of Business Insurance.
    Business Insurance / May 17, 2013 /
  • Take Time for Technology
    Steve Penman, Chief Operating Office, describes how technology is strongly influencing the way employers manage their workers’ compensation programs. He describes some of the latest technology advancements to be introduced and explains how technology today is being used to improve communications, help ensure compliance with increasing regulations, and enable employers to direct resources to those areas that will have the greatest impact.
    WorkComp Wire / May 07, 2013 /
  • Managing the Pain of Prescription Drug Costs
    Kimberly George, Senior Vice President, Managed Care Practice, talks about strategies employers can use to manage the costs associated with opioids, narcotics, and other powerful drugs. She also discusses how these same strategies can benefit the recovery and well-being of injured workers.
    California Coalition on Workers’ Compensation / May 03, 2013 / Kimberly George, SVP Senior Healthcare Advisor
  • Mandating Controls
    Dr. Bartlett references programs in Kentucky, which requires independent medical evaluations whenever an opioid is prescribed, and Texas, where the precertification of opioids has produced some very favorable results for our clients.
    Risk & Insurance / May 01, 2013 / Dr. Teresa Bartlett, SVP Medical Quality
  • Chris Mandel: To Bundle or Not to Bundle, That is the Question!
    To purchase services on a bundled or unbundled basis is a question that risk managers have debated for many years. In the past, conventional thinking among many risk professionals was to purchase services from distinct service providers.
    WorkComp Wire / April 30, 2013 / Chris Mandel, RF, SVP Strategic Solutions
  • Employers Finding Innovative Approaches to Absence Management
    Sedgwick is featured in this article which discusses some of the challenges and innovative solutions being applied in the absence management arena. In particular, Sedgwick’s technology advancements are highlighted along with the value of integrated claims, human resources, and financial data. Also noted are the challenges posed by intermittent absences and the increasingly complex regulatory environment that employers face today.
    Risk & Insurance Online / April 15, 2013 /
  • Better Management Shaved Drug Costs for Family Dollar
    Family Dollar's Dave Smith is quoted at the Rx Drug Abuse Summit as he talks about the success Family Dollar has achieved in reducing medical and pharmacy costs in partnership with Sedgwick.
    WorkCompCentral / April 12, 2013 /
  • Sedgwick CEO Sheds Light on Chancellor Role for Claims College
    Featured in the April issue of Claims Management magazine on page 18, Dave North describes how the college’s curriculum is designed to build upon the background and experience of those who attend. He also talks about the prominent role that the claims professional plays within the industry. Classes begin September 8th in Philadelphia.
    Claims Management / April 11, 2013 / David North, President and CEO
  • Medicare Never-Event Rule Drives Hospital Patient Safety
    Sedgwick’s Specialty Operations group had the chance to showcase its healthcare expertise in the Business Insurance article entitled, “Medicare Never-Event Rule Drives Hospital Patient Safety.” Both Tim Over and Ann Gaffey contributed to the piece that examined the level of medical malpractice losses nearly five years after federal health regulation ended Medicare reimbursements for certain hospital acquired conditions.
    Business Insurance / April 08, 2013 / Tim Over, SVP Specialty Operations
  • Creative Settlements Achieve Settlements of Workers' Comp Claims
    Sedgwick Senior Vice President, Kathryn Tazic, discusses creative approaches to settling workers’ compensation claims. She talks about the need to consider out of the box thinking when assisting injured workers. She goes on to describe how the use of gift cards has been well received and resulted in successful solutions in many cases.
    Business Insurance / April 05, 2013 / Kathy Tazic, Managing Director Client Services
  • Sedgwick Names Chief Performance Officer
    Darrell Brown’s appointment to Sedgwick’s newly created Chief Performance Officer position is also featured by Business Insurance this week. The article outlines how he will work with company leaders to develop and oversee the measurement of dynamic quality and performance programs, processes and systems to enhance customer experience. Darrell’s background and tenure with the company make him well suited for this position.
    Business Insurance / April 03, 2013 / Darrell Brown, Chief Claims Officer
  • Up Close with Robert Johnson
    Newly appointed Executive Vice President of Specialty Operations, Robert Johnson, is spotlighted by Business Insurance in its Up Close feature. The piece describes Robert’s goals for his new position as well as key challenges he sees facing the industry. It also contains advice he would share with others in the industry. The story was further promoted in Business Insurance’s Comings and Goings e-newletter.
    Business Insurance / April 01, 2013 / Robert Johnson, EVP Specialty Operations
  • Q&A: Steven E. Penman of Sedgwick Claims Management Services Inc.
    Sedgwick Chief Operating Officer, Steve Penman, discusses his recent appointment and the various roles he has played since joining the company in 1978. In the Q&A feature, he stresses the importance of technology, the impact it has had on the claims management industry, and how it is evolving to meet client needs today.
    Business Insurance / March 24, 2013 /
  • Workers’ Comp Changes Challenge Those in Industry
    Sedgwick Managing Director, Darrell Brown, discusses the impact the workers’ compensation reform law in California will have on claims administrators. While commenting on the overall positive effect the law is likely to have on employers, he notes the additional burden it places on claims administrators and the additional training required.
    Risk & Insurance / February 19, 2013 / Darrell Brown, Chief Claims Officer
  • Proper monitoring of TPAs helps keep claims costs in check
    Sedgwick EVP of casualty operations Jim Ryan discusses the need for TPAs to utilize technology as a means of offsetting the increased workloads that adjusters face today.
    Business Insurance / January 29, 2013 / Jim Ryan, EVP Casualty Operations
  • How employers can manage difficult claims-adjusting challenges, while keeping workers compensations costs in check
    David North, the president and CEO of Sedgwick Claims Management Services, Inc., notes the diversity of today’s workforce and advises that the adjuster population should change to more closely reflect the claimant population in order to achieve better outcomes.
    Business Insurance / January 29, 2013 / David North, President and CEO
  • Sedgwick CEO David North to Keynote 68th Annual Workers’ Compensation Educational Conference
    David North, the president and CEO of Sedgwick Claims Management Services, Inc., will be the industry keynote speaker at the conference August 18-21 in Orlando, which is expected to draw 8,000 attendees.
    Workers' Compensation Institute / January 16, 2013 / David North, President and CEO
  • Comp system opt-out plans gain interest
    Sedgwick VP of operations Kim Corcoran discusses why some large employers want to establish injured worker benefit ERISA plans and expands on a new opt-out study.
    Business Insurance / January 14, 2013 /
  • Demand grows for dedicated adjusters
    Sedgwick SVP of client services Kathryn Tazic contributes to this article about the trend of large employers asking their third-party administrators to provide dedicated claims adjusters.
    Business Insurance / January 14, 2013 / Kathy Tazic, Managing Director Client Services
  • American Airlines expands nurse case manager use
    Sedgwick SVP Managed Care Practices and Client Services describes the potential benefits of utilizing nurse case managers.
    Business Insurance / December 31, 2012 / Kimberly George, SVP Senior Healthcare Advisor
  • Act Local - on Injured Tissue - to Prevent Pain from Going Global
    Malcolm Dodge, AVP Risk Services, describes how a Sedgwick pilot successfully used testing and data analytics to help us identify claims with chronic pain potential and apply targeted intervention to speed recovery and RTW (article begins page 13).
    @Work Magazine / December 24, 2012 / Malcolm Dodge, VP Risk Services
  • Interplay: Behavioral Health Issues and the FMLA
    Bryon Bass, Sedgwick SVP absence management practices, discusses how to use recent court decisions for guidance on how to best react in behavioral/FMLA scenarios.
    @Work Magazine / December 24, 2012 /
  • Move away from claims data silos. Employers struggle with efforts to learn from claims trends.
    Sedgwick SVP Managed Care Practices and Client Services Kimberly George describes how claims analysis can be used to help offer wellness incentives to injured or unhealthy workers.
    Business Insurance / December 17, 2012 / Kimberly George, SVP Senior Healthcare Advisor
  • Medicare payment ruling may hinder workers comp settlements
    Michael Merlino, VP, Medicare Compliance, commented on a recent federal appeals court decision that could hinder insurers' ability to settle claims impacted by the Medicare Secondary Payer Act.
    Business Insurance / December 04, 2012 /
  • Sedgwick claims gets ahead with cutting-edge technology
    Sedgwick experts Dave North, CEO, and Elizabeth Demaret, Chief Customer Relationship Officer, are interviewed in Business Insurance, highlighting how we use technology to tailor solutions for our clients.
    Business Insurance / November 25, 2012 /
  • Business Insurance 2012 Buyers Choice Awards highlight top service and expertise attributes
    Sedgwick is recognized for our Business Insurance Buyers Choice award wins, including best overall large account TPA for the second consecutive year.
    Business Insurance / November 25, 2012 /
  • Workers' Comp Leaders Focus on Challenges
    Sedgwick CEO Dave North is quoted from the opening session of the National Workers' Compensation and Disability Conference, titled "Intriguing Insights: Leaders Debate Solutions to Industry's Top Challenges."
    Risk & Insurance / November 12, 2012 /
  • Forum Seeks to Clarify Costs of California Workers' Compensation Reform Law
    Darrell Brown, SVP, Managing Director, outlines some of the highlights of Sedgwick's client forum on California Senate Bill 863.
    BestWeek / November 05, 2012 /
  • Rolling to Consistency - Teddy Awards feature: International Paper
    Rick Schroder, VP, Client Services, highlights International Paper's successful workers' comp and disability efforts, as recognized by the 2012 Teddy Awards.
    Risk & Insurance / November 01, 2012 /
  • Pros and cons of seeking Medicare secondary payer set-aside approval
    Michael Merlino, VP, Medicare Compliance, talks about how some payers have been able to reduce costs and prevent delays by forgoing government approval of Medicare set-asides in workers' compensation settlements.
    Business Insurance / October 26, 2012 /
  • More claims professionals are using predictive modeling
    Keith Higdon, SVP, Decision Support Services, explains keys to using claims analytics to support examiners and identify opportunities to achieve better outcomes.
    Business Insurance / October 21, 2012 /
  • Workers comp claim data is a good economic indicator
    Scott Rogers, EVP, Casualty Operations, is quoted in a commentary piece that discusses what recent job numbers say about the U.S. economy's health.
    Business Insurance / October 21, 2012 /
  • Studying claims data enables employers to measure wellness program success
    Kimberly George, SVP, Managed Care Practice and Client Services, comments on how claims analysis can be used to help target - and prove the business case for - wellness initiatives.
    Business Insurance / September 12, 2012 / Kimberly George, SVP Senior Healthcare Advisor
  • Managing Prescription Drugs in Workers' Compensation
    Kimberly George, SVP, Managed Care Practice and Client Services, discusses a recent NCCI study on rising prescription drug costs and Sedgwick’s pharmacy solutions for clients.
    Risk & Insurance Insights / September 05, 2012 /
  • Mid-market companies face health benefits enrollment challenges
    Terri Browne, EVP, Colleague Resources, discusses Sedgwick's efforts to monitor and address the health care reform law's challenges.
    Business Insurance / August 19, 2012 /
  • Annual TPA Directory - Sedgwick ranks as largest, most diverse TPA in the U.S.
    Sedgwick was ranked as the largest, most diverse TPA in the U.S. market – the only multi-line provider in the top 10 – a distinction held for seven years.
    Business Insurance / August 13, 2012 /
  • Costs mount quickly as workers' comp claims age
    Scott Rogers, EVP, Casualty Operations, shares statistics and talks about how to address the many factors contributing to delays resolving workers' comp claims.
    Business Insurance / August 13, 2012 /
  • Creative approaches achieve settlements of workers comp claims
    Kathryn Tazic, SVP, Client Services, shares examples of how workers' compensation claims handlers can think outside the box to devise settlements that resolve long-standing cases.
    Business Insurance / August 13, 2012 /
  • Escaping the pill mill
    This course addresses the options available to employers and carriers when faced with ever-escalating medical costs from providers who treat patients excessively, inappropriately, or both.
    Claims Management Magazine / February 07, 2012 / Desiree Tolbert, AVP National Technical Compliance
  • ObamaCare and the Great Recession Deliver One-Two Punch to Workers’ Comp
    While the Great Recession brought plenty of challenges for the workers’ compensation industry—including increased potential for fraud—during this time our country also underwent significant comprehensive health reform. These events have created unique challenges and significant uncertainty for the workers’ compensation industry.
    Property Casualty 360 / August 01, 2011 / Jim Ryan, EVP Casualty Operations
  • Captives Embrace Quality Care
    Paul Ross, SVP, Business Development, shared his views on why captive owners should consider employing quality care strategies to control costs.
    Captive Review / Vermont Report 2012 / /