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Blog
Why you should love a career in claims and insurance

February is Insurance Careers Month, and Sedgwick is proud to participate in this industrywide effort to attract new talent to our ranks. With nearly 4 million Baby Boomers retiring each year and fewer than 5% of millennials expressing interest in careers in insurance, our industry faces a looming talent crisis. To ensure we can properly meet clients’ increasingly complex needs and care for the millions of people who depend on our services when unexpected events occur, we must make a concer

Sedgwick edge
Community spotlight: Caring counts at RIMS

The conference reception, hosted by the Spencer Educational Foundation, served as the perfect venue for us to announce Sedgwick’s $100,000 pledge to endow a scholarship in memory of our late, beloved colleague Steve Penman. The Spencer Foundation is the premier organization funding the education of tomorrow’s risk management and insurance leaders through grants and scholarships. The merit-based Penman scholarship will, beginning in 2018, be awarded annually to one undergraduate college student

Sedgwick edge
The importance of preserving claim-related evidence

Consider this example – An office employee sits down to begin the day and his chair breaks causing him to fall and injure his back. The employee has extensive back injuries and the time off he needs to recover causes the business major productivity issues. The reason why the chair malfunctioned may be lost if the evidence is not preserved. If forensic experts are brought in, they will not only preserve the evidence, but can also do an extensive investigation and ask questions like – how did the

Blog
Using data to drive operational solutions

We are just a few days away from the 2016 Workers’ Compensation Educational Conference which will be held on August 21 – 24 in Orlando. Once again, I am looking forward to the opportunity to host a panel that is exploring a very important industry topic – Using data to drive operational solutions. As a part of the Centers for Excellence two-day track, we will kick off with this important topic which will include my fellow panelists Dr. Adam Seidner, National Medical Director, Travelers and&nb

Sedgwick edge
Going global

It may seem like an obvious choice to use one service provider to manage claims and risk needs in a coordinated way around the globe, but the real challenge is finding one that can do so proficiently. So many aspects of this business vary greatly by country; claim outcomes and norms are inseparable from the cultures and geographies in which they occur. A valued partner will not only have deep roots in multiple geographies and honor varying local customs and regulations, but also have the multina

Blog
The advocacy advantage

Workers’ compensation is complex, process-intensive and sometimes confusing -- as we in the industry know. When an injured employee who is unfamiliar with it attempts to navigate the system, the complexities can be daunting, sometimes leading to frustration, fear, disengagement and, even worse, litigation. Employers and others are discovering the value of providing transparent communication, compassionate care and a focus on the employee experience as part of a more encompassing advocacy appro

Blog
Next level claim strategies

On Tuesday, August 25, 2015, from 9:50 – 11:00 am Sedgwick will present one important aspect of next level claim strategies in “New Thinking in Risk Management: Leveraging Program Integration and Cross-functional Collaboration for Better Results.” This session will draw on some of the strategies outlined in an IRMI article by the same name and published last month at www.irmi.com, in the “claim management” online column. I hope you’ll read the entire column, but in the meantime, if you’ll be a

Blog
Big data: Analytics and trends

I think by now most would agree that “big data” is more of a catch phrase that encapsulates all things data, including interconnectivity of data repositories, trend analysis, benchmarking, predictive analytics and claim level interventions. Big data is a critical component of risk management and cost mitigation and many believe it is still in its infancy. This is why, as part of The Center for Excellence – The Study of Medical Cost Drivers in Workers’ Compensation track at the 2015 Workers’ Co

Blog
TRIA: What it means for workers' compensation

As shown by news reports from France last week, terrorism continues to be a real threat. Perhaps this reminder prompted the U.S. House of Representatives to vote 416-5 on Jan. 7, 2015 followed by a vote of 93-4 by the U.S. Senate on Jan. 8, 2015 for renewal of the Terrorism Risk Insurance Act (TRIA) through Dec. 31, 2020. President Barack Obama signed the bill, H.R. 26, into law on Jan. 12, 2015. The renewal of TRIA is welcome news to the insurance industry, including the workers’ compensation

Blog
Should risk standards matter in managing workers’ comp?

Workers' compensation, being the statutorily defined and administered animal that it is, may not appear to need a risk standard applied to its day-to-day management, but I maintain the opposite is true. All risk exposures lend themselves to better management when approached with consistency, rigor and principled purpose. Having just presented at the 2nd ISO 31000 Conference, I couldn't help but wonder if the focus on enterprise risk management (ERM) and governance, risk management and complianc

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