Posts related to ‘Auto’

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November 07, 2023
Dennis Goebel
managing director, care team
The evolution from contact center to care team

The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …

November 07, 2023 by Dennis Goebel, managing director, care team
Blog
October 27, 2023
Chris Bakes, managing director, auto solutions and Telly Berry, director, vendor management
Imagine the possibilities at SEMA 2023: maintaining a carrier mindset and fueling a customer-focused approach

Across the auto industry, trends range from lengthy cycle times and high indemnity costs to inefficient repair processes. This can often mean having to make a dozen calls to solve each challenge. But what if carriers and third party administrators (T…

October 27, 2023 by Chris Bakes, managing director, auto solutions and Telly Berry, director, vendor management
Article
October 03, 2023
Bumps in the road

In this article, we will explore some of today’s critical pain points in auto and motor claims and what can be done to alleviate them.

October 03, 2023
Blog
September 01, 2023
Wayne Mitchell
global director, sales and marketing
U.S. lawmakers revisit regulations for autonomous vehicles

The U.S. National Highway Traffic Safety Administration (NHTSA) indicated that it plans to publish a notice of proposed rulemaking on automated driving systems (ADS) this fall. Simultaneously, several members of the U.S. House of Representatives are …

September 01, 2023 by Wayne Mitchell, global director, sales and marketing
Blog
August 16, 2023
Jody Moses
managing director, public entity services
Programs with purpose: serving the public sector

In the world of risk management, serving the needs of public entities is often considered to be a distinct discipline. Yet, like their counterparts in the private sector, public entities employ people, own property, manage fleets of vehicles, maintai…

August 16, 2023 by Jody Moses, managing director, public entity services
Blog
August 01, 2023
Chris Bakes, managing director, auto solutions, Kyle Dunlap, AVP, client management services and Jason Kurutz, director, product management and business strategy
Creating care-focused options for improved fleet resilience and safer driver behavior

Within the transportation and logistics arena, automotive fleet operators face unique and complex claims challenges related to cycle times, costs and safety. Whether serving a commercial leasing firm, corporate vehicle fleet, or trucking and transpor…

August 01, 2023 by Chris Bakes, managing director, auto solutions, Kyle Dunlap, AVP, client management services and Jason Kurutz, director, product management and business strategy
Press release
July 25, 2023
Janet Dunlap joins Sedgwick as general adjuster in Halifax

TORONTO, July 25, 2023 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced that Janet Dunlap has joined its Canadian operations as a general adjuster in Halifax. The strategic …

July 25, 2023
Article
July 17, 2023
Ford tops recalls in first half of 2023, NHTSA data shows

As we look back at NHTSA recall data from the first half of 2023, Sedgwick’s Wayne Mitchell spoke with Audrey LaForest for Automotive News about how automakers can find potential defects more efficiently.

July 17, 2023
Article
July 16, 2023
Why auto insurers are more likely to declare cars totalled

Kumar Siva, senior vice president for third party administration services and desktop solutions, talks to Canadian Underwriter about the increase in rental costs.

July 16, 2023
Blog
July 10, 2023
Barry Porter
quality assurance team lead, auto appraisals
Auto technology advances may complicate hurricane response

Automotive industry stakeholders are watching closely as hurricane season brews in the Atlantic. The auto sector — already strained by lingering supply chain disruptions, parts shortages, rising costs and insufficient skilled laborin the repair…

July 10, 2023 by Barry Porter, quality assurance team lead, auto appraisals
Blog
June 28, 2023
Barry Porter, claims quality team lead and Jarred Eckman, quality assurance specialist
EVs introduce new challenges for companies, customers and insurers

Slowly but surely, electric vehicles (EVs) will become a fixture in modern day life. But as the market continues to grow, there are new challenges for companies, customers and insurers to consider. EVs use parts and technology that present unique ris…

June 28, 2023 by Barry Porter, claims quality team lead and Jarred Eckman, quality assurance specialist
Blog
June 09, 2023
Chris Harvey
VP, crisis solution
U.S. product recalls hit four-year high in first quarter of 2023

Data from the first quarter of 2023 shows that product recalls across the U.S. automotive, consumer product, food and beverage, medical device, and pharmaceutical industries increased 14.2% from the previous quarter. As reported in Sedgwick brand pro…

June 09, 2023 by Chris Harvey, VP, crisis solution
Blog
May 03, 2023
Max Koonce
chief claims officer
Bouncing back with authority: resiliency and the evolution of risk management

We’ve known it all along, but it took a global pandemic to drive the lesson home: Resiliency and adaptability are the cornerstones of a successful risk management program. At this week’s RISKWORLD®, the 2023 RIMS conference and exhibition, we had the…

May 03, 2023 by Max Koonce, chief claims officer
Blog
May 02, 2023
Danny Miller
EVP, property loss adjusting
Fire’s fury: strategies for preparedness

When enterprise risk managers develop organizational disaster response plans, catastrophes like tornados, hurricanes and earthquakes are usually top of mind. But, the possibility of a devastating fire cannot and should not be overlooked, as a fire lo…

May 02, 2023 by Danny Miller, EVP, property loss adjusting
Press release
April 18, 2023
Sedgwick acquires Appraisal Service of Mississippi, Inc.

MEMPHIS, Tenn., April 18, 2023 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced it has acquired Appraisal Service of Mississippi, Inc. (ASM), an auto and property appraisal …

April 18, 2023