The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
Across the auto industry, trends range from lengthy cycle times and high indemnity costs to inefficient repair processes. This can often mean having to make a dozen calls to solve each challenge. But what if carriers and third party administrators (T…
In this article, we will explore some of today’s critical pain points in auto and motor claims and what can be done to alleviate them.
The U.S. National Highway Traffic Safety Administration (NHTSA) indicated that it plans to publish a notice of proposed rulemaking on automated driving systems (ADS) this fall. Simultaneously, several members of the U.S. House of Representatives are …
In the world of risk management, serving the needs of public entities is often considered to be a distinct discipline. Yet, like their counterparts in the private sector, public entities employ people, own property, manage fleets of vehicles, maintai…
Within the transportation and logistics arena, automotive fleet operators face unique and complex claims challenges related to cycle times, costs and safety. Whether serving a commercial leasing firm, corporate vehicle fleet, or trucking and transpor…
TORONTO, July 25, 2023 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced that Janet Dunlap has joined its Canadian operations as a general adjuster in Halifax. The strategic …
As we look back at NHTSA recall data from the first half of 2023, Sedgwick’s Wayne Mitchell spoke with Audrey LaForest for Automotive News about how automakers can find potential defects more efficiently.
Kumar Siva, senior vice president for third party administration services and desktop solutions, talks to Canadian Underwriter about the increase in rental costs.
Automotive industry stakeholders are watching closely as hurricane season brews in the Atlantic. The auto sector — already strained by lingering supply chain disruptions, parts shortages, rising costs and insufficient skilled laborin the repair…
Slowly but surely, electric vehicles (EVs) will become a fixture in modern day life. But as the market continues to grow, there are new challenges for companies, customers and insurers to consider. EVs use parts and technology that present unique ris…
Data from the first quarter of 2023 shows that product recalls across the U.S. automotive, consumer product, food and beverage, medical device, and pharmaceutical industries increased 14.2% from the previous quarter. As reported in Sedgwick brand pro…
We’ve known it all along, but it took a global pandemic to drive the lesson home: Resiliency and adaptability are the cornerstones of a successful risk management program. At this week’s RISKWORLD®, the 2023 RIMS conference and exhibition, we had the…
When enterprise risk managers develop organizational disaster response plans, catastrophes like tornados, hurricanes and earthquakes are usually top of mind. But, the possibility of a devastating fire cannot and should not be overlooked, as a fire lo…
MEMPHIS, Tenn., April 18, 2023 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced it has acquired Appraisal Service of Mississippi, Inc. (ASM), an auto and property appraisal …