Posts related to ‘Consumer experience’

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Press release
December 04, 2023
Sedgwick promotes Leah Cooper to Global Chief Digital Officer

MEMPHIS, Tenn., Dec. 4, 2023 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, has named Leah Cooper Global Chief Digital Officer, a newly formed role. With expanded responsibilities, …

December 04, 2023
Blog
September 07, 2023
Chris Harvey
VP, crisis solution
Number of U.S. product recalls remains high in second quarter of 2023

The risk of product recalls across five key industries remains prevalent in the U.S. according to data from Sedgwick’s latest Recall Index report. Despite recall activity falling less than one percent in Q2 2023 compared to the previous quarter, at o…

September 07, 2023 by Chris Harvey, VP, crisis solution
Blog
August 14, 2023
​Vaneet Gupta
head of business systems and applications
Ways that technology impacts the 3 c’s: claims, colleagues and customer communication

In the modern digital era, technology is transforming industries across the board, and claims management is no exception. By harnessing the power of technology, organisations can streamline processes, standardise colleague experiences and ensure seam…

August 14, 2023 by ​Vaneet Gupta , head of business systems and applications
Blog
August 14, 2023
David Waller
director, head of environmental adjusting
Are forever chemicals the next great risk exposure?

Have you seen the 2019 film “Dark Waters”? Starring Mark Ruffalo, Anne Hathaway and other Hollywood A-listers, the movie is based on the true story of an attorney’s 15-year fight for justice for the people of a small West Virginia town who for years …

August 14, 2023 by David Waller, director, head of environmental adjusting
Blog
May 03, 2023
Chris Harvey
VP, crisis solution
Product recall: Not a question of if… but when

When their products’ safety comes into question, time is everything for the thousands of companies that endure product recalls each year. With public safety and financial and reputational damage at stake, decisions need to be made quickly. A fast but…

May 03, 2023 by Chris Harvey, VP, crisis solution
Podcast, Article
April 27, 2023
Insurance Post Podcast: What insurers need to do to give Amazon a run for its money

Sedgwick's Nicola Dryden, chief client officer UK, explains how technology can improve policyholders' experience of engaging with the industry

April 27, 2023
Blog
April 07, 2023
Dr. Teresa Bartlett
managing director, senior medical officer
Back to basics on public health

April 7 is World Health Day, a time dedicated to raising awareness of issues in public health. From my experience as a medical doctor and my role at Sedgwick supporting our managed care team and advising on complex workers’ compensation cases, I’ve h…

April 07, 2023 by Dr. Teresa Bartlett, managing director, senior medical officer
Press release
April 06, 2023
Sedgwick brand protection executive Chris Harvey has been appointed to the International Consumer Product Health and Safety Organization executive committee

MEMPHIS, April 6, 2023 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced that Chris Harvey, the company’s senior vice president of brand protection, has been named to the exe…

April 06, 2023
Blog
March 30, 2023
Leah Cooper
managing director, global consumer technology
Automation in claims is not an all-or-nothing prospect

Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, au…

March 30, 2023 by Leah Cooper, managing director, global consumer technology
Blog
February 22, 2023
Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Building loyalty through customer care

U.S. air travelers were recently subjected to two large-scale service interruptions that temporarily grounded, cancelled or postponed many takeoffs and left thousands of vacationers and business travelers delayed and displaced. With their itineraries…

February 22, 2023 by Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Sedgwick edge
February 13, 2023
20 issues of edge: a retrospective

Article by Bob Peterson, president, featured in Sedgwick edge issue 020.

February 13, 2023
Sedgwick edge
February 13, 2023
Impact of inflation on the current claims landscape

Article by Max Koonce, chief claims officer, and David Guaragna, senior vice president, operations, featured in Sedgwick edge issue 020.

February 13, 2023
Blog
January 24, 2023
Kathy Tazic
managing director client services
Imagine 23: highlighting industry trends for the year ahead

Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our Imagine 23 list, which highlights topics and trends employers, risk …

January 24, 2023 by Kathy Tazic, managing director client services
Blog
December 29, 2022
Kathy Tazic
managing director client services
View 22 roundup

As we wrap up 2022, we’re presented with an opportunity to reflect on the new and unexpected challenges our clients faced this year — and their flexibility and resilience along the way. Employers, risk management and human resource professional…

December 29, 2022 by Kathy Tazic, managing director client services
Blog
December 22, 2022
Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Cultivating concierge-level service

Over the course of the COVID-19 pandemic, our industry has adopted technology more rapidly. As a result, we’ve found new opportunities to incorporate digital solutions that streamline and enhance the claims process — from field apps to intuitiv…

December 22, 2022 by Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services