Posts related to ‘Consumer experience’

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May 03, 2023
Chris Harvey
VP, crisis solution
Product recall: Not a question of if… but when

When their products’ safety comes into question, time is everything for the thousands of companies that endure product recalls each year. With public safety and financial and reputational damage at stake, decisions need to be made quickly. A fast but…

May 03, 2023 by Chris Harvey, VP, crisis solution
Podcast, Article
April 27, 2023
Insurance Post Podcast: What insurers need to do to give Amazon a run for its money

Sedgwick's Nicola Dryden, chief client officer UK, explains how technology can improve policyholders' experience of engaging with the industry

April 27, 2023
Blog
April 07, 2023
Dr. Teresa Bartlett
managing director, senior medical officer
Back to basics on public health

April 7 is World Health Day, a time dedicated to raising awareness of issues in public health. From my experience as a medical doctor and my role at Sedgwick supporting our managed care team and advising on complex workers’ compensation cases, I’ve h…

April 07, 2023 by Dr. Teresa Bartlett, managing director, senior medical officer
Press release
April 06, 2023
Sedgwick brand protection executive Chris Harvey has been appointed to the International Consumer Product Health and Safety Organization executive committee

MEMPHIS, April 6, 2023 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced that Chris Harvey, the company’s senior vice president of brand protection, has been named to the exe…

April 06, 2023
Blog
March 30, 2023
Leah Cooper
managing director, global consumer technology
Automation in claims is not an all-or-nothing prospect

Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, au…

March 30, 2023 by Leah Cooper, managing director, global consumer technology
Blog
February 22, 2023
Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Building loyalty through customer care

U.S. air travelers were recently subjected to two large-scale service interruptions that temporarily grounded, cancelled or postponed many takeoffs and left thousands of vacationers and business travelers delayed and displaced. With their itineraries…

February 22, 2023 by Diane Charvat - managing director, consumer claims; and Anne Little - AVP, operations
Sedgwick edge
February 13, 2023
20 issues of edge: a retrospective

Article by Bob Peterson, president, featured in Sedgwick edge issue 020.

February 13, 2023
Sedgwick edge
February 13, 2023
Impact of inflation on the current claims landscape

Article by Max Koonce, chief claims officer, and David Guaragna, senior vice president, operations, featured in Sedgwick edge issue 020.

February 13, 2023
Blog
January 24, 2023
Kathy Tazic
managing director client services
Imagine 23: highlighting industry trends for the year ahead

Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our Imagine 23 list, which highlights topics and trends employers, risk …

January 24, 2023 by Kathy Tazic, managing director client services
Blog
December 29, 2022
Kathy Tazic
managing director client services
View 22 roundup

As we wrap up 2022, we’re presented with an opportunity to reflect on the new and unexpected challenges our clients faced this year — and their flexibility and resilience along the way. Employers, risk management and human resource professional…

December 29, 2022 by Kathy Tazic, managing director client services
Blog
December 22, 2022
Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Cultivating concierge-level service

Over the course of the COVID-19 pandemic, our industry has adopted technology more rapidly. As a result, we’ve found new opportunities to incorporate digital solutions that streamline and enhance the claims process — from field apps to intuitiv…

December 22, 2022 by Chris Mayo - senior vice president, operations | James Paprocki - managing director | Clint Christman - vice president, client services
Article
December 09, 2022
What's happening in the HNW insurance market?

Giles Fairmann, private clients development director, speaks to Insurance Business UK about high net worth insurance trends.

December 09, 2022
Press release
November 30, 2022
Sedgwick introduces UK resource solutions

New division will support clients dealing with skills shortages and increases in claims volumes London, 30 November 2022 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, has announced the …

November 30, 2022
Article
November 25, 2022
“Fear is present in many industries” – Sedgwick combats resistance to automation

Laura Horrocks, head of fraud technology and intelligence, is interviewed at the Insurance Innovators Fraud & Claims annual event.

November 25, 2022
Blog
November 22, 2022
Kimberly George, global head, innovation and product development, and Malcolm Hughes, executive chairman, Ireland
Accident and health coverage: the right care when things go wrong

If we’ve learned anything from the past few years, it’s to expect the unexpected. Illness can strike at any moment. Accidents happen. Flights are delayed or canceled without warning. Luggage might not arrive at its intended destination. Supply chain …

November 22, 2022 by Kimberly George, global head, innovation and product development, and Malcolm Hughes, executive chairman, Ireland