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Posts related to ‘Consumer experience’

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Article
August 09, 2022
One Industry Leader’s Approach To Talent Management In A Changing Industry Landscape

Scott Westman, senior vice president of casualty operations, is featured in this WCI article.

August 09, 2022
Blog
August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
Article
August 01, 2022
Digitalising motor claims - trends and insights

Sedgwick's James Ong, CEO Asia, discusses the growing need for digital motor claims

August 01, 2022
Blog
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Article
July 22, 2022
Your Workers’ Comp Claims Strategy Impacts Your Brand — Top Employers Explain Why It Matters

Max Koonce, chief claims officer, provides commentary in this Risk & Insurance article.

July 22, 2022
Blog
July 22, 2022
Caroline Brun, director of sales and marketing, Sedgwick France
Improving the customer journey after a disaster

Lisez ceci en français Home accident claims are a frequent risk with economic stakes often impacting how the insurance sector is viewed by the public. To better understand the expectations of policyholders following a home accident, we conducted a c…

July 22, 2022 by Caroline Brun, director of sales and marketing, Sedgwick France
Article
July 14, 2022
Managing Vulnerable Customers - one size certainly doesn't fit all

Article by Lauren Glover, head of specialist care UK, published in Modern Insurance Magazine.

July 14, 2022
Article
July 05, 2022
The Impact of the Pandemic on Handling of MCL Insurance Claims

Article by Nigel Cook, head of major complex loss - Asia, published in Insurance Asia News.

July 05, 2022
Blog
June 30, 2022
Lauren Glover
head of specialist care, UK
Digital doesn’t always click

The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…

June 30, 2022 by Lauren Glover, head of specialist care, UK
Article
June 23, 2022
Bridging the claims gap between customer and insurer through automation

Mark Dobson, senior vice president, global consumer technology, is featured in this Asia Insurance Review article.

June 23, 2022
Article
June 02, 2022
Apps change dynamics of injury reporting

Leah Cooper, managing director, global consumer technology, is interviewed in this Business Insurance article.

June 02, 2022
Press release
May 19, 2022
Sedgwick acquires Orchid Medical

Combined ancillary care network bolsters offerings throughout the U.S. MEMPHIS, Tenn., May 19, 2022 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced it has acquired Orchid Medica…

May 19, 2022
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Article
April 19, 2022
Kathy Tazic: A People-First, Tech-Forward and Data-Driven Customer Experience (part II)

Part two by Kathy Tazic, managing director, client services, published in WorkCompWire.

April 19, 2022
April 13, 2022
Kathy Tazic: A People-First, Tech-Forward and Data-Driven Customer Experience

Article by Kathy Tazic, managing director, client services, published in WorkCompWire.

April 13, 2022