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Posts related to ‘technology + consumer experience’

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Blog
August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
Article
August 01, 2022
Digitalising motor claims - trends and insights

Sedgwick's James Ong, CEO Asia, discusses the growing need for digital motor claims

August 01, 2022
Blog
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Article
July 14, 2022
Managing Vulnerable Customers - one size certainly doesn't fit all

Article by Lauren Glover, head of specialist care UK, published in Modern Insurance Magazine.

July 14, 2022
Blog
June 30, 2022
Lauren Glover
head of specialist care, UK
Digital doesn’t always click

The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…

June 30, 2022 by Lauren Glover, head of specialist care, UK
Article
June 23, 2022
Bridging the claims gap between customer and insurer through automation

Mark Dobson, senior vice president, global consumer technology, is featured in this Asia Insurance Review article.

June 23, 2022
Article
June 02, 2022
Apps change dynamics of injury reporting

Leah Cooper, managing director, global consumer technology, is interviewed in this Business Insurance article.

June 02, 2022
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Article
April 19, 2022
Kathy Tazic: A People-First, Tech-Forward and Data-Driven Customer Experience (part II)

Part two by Kathy Tazic, managing director, client services, published in WorkCompWire.

April 19, 2022
April 13, 2022
Kathy Tazic: A People-First, Tech-Forward and Data-Driven Customer Experience

Article by Kathy Tazic, managing director, client services, published in WorkCompWire.

April 13, 2022
Sedgwick edge
March 31, 2022
Edging up

Short takes on industry trends, emerging issues and new technology enhancements

March 31, 2022
March 31, 2022
KATHY TAZIC
managing director, client services, Sedgwick
Cultivating the ultimate consumer experience

March 31, 2022 by KATHY TAZIC, managing director, client services, Sedgwick
Press release
March 28, 2022
Sedgwick appoints Jon Mainwaring client director supporting growth of UK home emergency division

LONDON, 28 March 2022 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced the strategic hire of Jon Mainwaring as client director for its home emergency division in the UK. Mainwari…

March 28, 2022
Blog
March 18, 2022
Wayne Mitchell
global director, sales and marketing
Is it feasible to expect new EV sales in the US to reach 50% by 2030?

It may seem like everyone you know is driving an electric vehicle (EV) or is planning to buy one in the near future. On the contrary, adoption of EVs in the United States is very low – lower than in other major markets like China and Europe. Despite …

March 18, 2022 by Wayne Mitchell, global director, sales and marketing
Article
March 14, 2022
Insurtech: Innovation in Technology with Unlimint, Expleo, Sedgwick and Mitchell

Steve Elliott, senior vice president of IT innovations, provides commentary in the article published in The Fintech Times.

March 14, 2022