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May 26, 2017
Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
Benchmarking for excellence

Tom Peters the business guru, thought leader and author of the #1 national best-seller In Search of Excellence, says "Excellent firms don't believe in excellence – only in constant improvement and constant change." Excellence is something all busi…

May 26, 2017 by Jon Wroten, Senior Vice President, Regulatory Compliance & Quality, Sedgwick
Blog
September 25, 2014
Terri Riley, SVP Managed Care Practices and Client Services
Listening to the voice of the provider

Medical directors with California-based hospital systems recently met for a discussion focused on the quality of medical care provided to Sedgwick workers’ compensation clients. We covered many areas, including provider scoring, fraud, legal challe…

September 25, 2014 by Terri Riley, SVP Managed Care Practices and Client Services
Article
August 14, 2014
Scott Rogers
President, Client Services
Measuring risk management performance

WCEC session preview looks at how organizations measure the quality and performance of their risk management programs

August 14, 2014 by Scott Rogers, President, Client Services
Article
September 14, 2013
Raising the Level of Claims Performance with Performance 360

Darryl Brown indicates that Performance 360 involves evaluations in three specific areas: communications, proactive engagement, and results. In summarizing, Darrell concludes that this shift is moving claims management from a primarily compliance-ba…

September 14, 2013
Article
July 14, 2013
Chris Mandel, RF
SVP Strategic Solutions
CTC Guide to Enterprise Risk Management. Beyond Theory: Practitioner Perspectives on ERM

Sedgwick Senior Vice President, Strategic Solutions, Chris Mandel is featured in the CTC Guide to Enterprise Risk Management – Beyond Theory: Practitioner Perspectives on ERM. Chris is quoted in the sidebar entitled, “Time to Shift Gears,” where he…

July 14, 2013 by Chris Mandel, RF, SVP Strategic Solutions
Video
July 08, 2013
Shifting to outcomes-focused claims management

Risk & Insurance webinar featuring Darrell Brown, Chief Performance Officer, Sedgwick

July 08, 2013
Blog
June 27, 2013
David North
Executive chairman
What quality claims handling should be – working proactively to create the best possible outcomes for people

Claims management is the quintessential people business. It is people working with people during what can be their darkest hour after an unexpected event occurs. It is a time often fraught with uncertainty and fear. Sedgwick employs more claims pro…

June 27, 2013 by David North, Executive chairman
Article
June 20, 2013
David North
Executive chairman
Conference Keynote Preview: Sedgwick CEO David North Talks Workers' Comp Challenges

Sedgwick President and CEO, Dave North, is spotlighted in a Q&A series highlighting his keynote address at the upcoming WCI conference. In the Q&A series, Dave talks about some of the overarching challenges facing the workers’ compensation industry …

June 20, 2013 by David North, Executive chairman
Blog
June 20, 2013
Chris Mandel, RF
SVP Strategic Solutions
Should risk standards matter in managing workers’ comp?

Workers' compensation, being the statutorily defined and administered animal that it is, may not appear to need a risk standard applied to its day-to-day management, but I maintain the opposite is true. All risk exposures lend themselves to better ma…

June 20, 2013 by Chris Mandel, RF, SVP Strategic Solutions
Article
June 11, 2013
Chris Mandel, RF
SVP Strategic Solutions
Should Risk Standards Matter

Sedgwick Senior Vice President, Strategic Solutions, Chris Mandel, discusses the importance of applying risk standards to managing any type of risk. He makes the case that risk standards can help apply the rigor and consistency needed to excel in ma…

June 11, 2013 by Chris Mandel, RF, SVP Strategic Solutions
Article
June 09, 2013
David North
Executive chairman
Q&A with Sedgwick CEO David North: Part II

Sedgwick President and CEO, Dave North, is spotlighted in a series of articles highlighting his keynote address at the upcoming WCI conference. In Part II of the series, Dave talks about how the TPA’s role is evolving within the industry, how the de…

June 09, 2013 by David North, Executive chairman
Video
May 22, 2013
Sedgwick's Performance 360 program

May 22, 2013
Study
April 22, 2013
Provider benchmarking

While the industry continues to focus on solutions to further expand provider networks, Sedgwick recognized early on that the most effective workers’ compensation programs begin with medical providers who are committed to outstanding results while ma…

April 22, 2013
Blog
April 21, 2013
Redefining quality

In the claims industry the word "quality" has become synonymous with the exercise of box checking. I see that as a problem. We all know that complying to basic requirements is important, but isn't that just one aspect of quality that should be depl…

April 21, 2013
Press release
April 15, 2013
Sedgwick introduces Performance 360

Sedgwick is excited to introduce Performance 360, a new approach to quality that takes the assessment of claims management performance far beyond meeting basic industry compliance requirements. With Performance 360, Sedgwick is changing the game.

April 15, 2013
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