Sedgwick introduces sustainable damage management service for the UK market

July 10, 2024

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Launch marks a significant milestone in navigating the complexities of damage recovery while promoting sustainable practices and managing claim costs

LONDON, 10 July 2024 – Sedgwick, a leading global provider of claims management, loss adjusting and technology-enabled business solutions, today announced the launch of its innovative sustainable damage management solutions in the UK. The service is designed to integrate comprehensive damage recovery with environmentally conscious practices from the very outset of loss incidents.

Addressing a critical gap in the market, Sedgwick’s new service uniquely combines damage management with sustainability efforts. Whereas traditional approaches often treat sustainability as an afterthought, Sedgwick’s method ensures that sustainable practices are embedded right from the initial stages of damage assessment and recovery. This forward-thinking approach helps businesses recover more efficiently and minimises their environmental impact.

Key features and benefits

  • Sedgwick’s team of experts consists of sustainable damage management consultants, disaster recovery project managers and carbon reduction surveyors, who work collaboratively using the latest 3D digital imaging technology.
  • The service begins with a scientific assessment of the damage extent, encompassing a clear and accurate understanding of the situation.
  • The team then presents recovery options that prioritise sustainability including a greater emphasis on restoration, more energy efficient drying, the use of resilient repair materials and the re-purposing and recycling of waste streams.
  • Clients receive detailed comparisons of the cost, time and environmental impact for each recovery option, empowering them to make informed decisions.
  • The service helps businesses meet their environmental, social and governance (ESG) commitments, particularly addressing Scope 3 emissions, which encompass all indirect emissions in a company’s value chain.

“This innovative service addresses a common issue faced by insurers and other businesses: the struggle to balance immediate recovery needs with long-term sustainability goals,” said Tony McAdams, Damage Management Consultant at Sedgwick, whose vision has driven the development of the unified service. “By integrating sustainable measures early in the damage management process, Sedgwick can facilitate more effective and environmentally friendly recoveries.”

This offering is an extension of Sedgwick’s global ESG strategy and a strategic next step for the company’s UK operations. The team achieved carbon-neutral status earlier this year and is on track to meet its commitment to the Science Based Targets initiative (SBTi) of becoming carbon net-zero by 2030. 

Peter Farrelly, Chief Operating Officer at Sedgwick in the UK, said, “The unique aspect of our service is that it reinvents the traditional approach to damage management by integrating sustainability right from day one. This ensures a more planet-friendly outcome for our clients, customers and insurers alike. Our approach not only meets the immediate needs of businesses to resume operations, but also aligns with broader corporate sustainability and financial management goals — making it a win-win for all stakeholders.”

About Sedgwick

Sedgwick is a leading global provider of claims management, loss adjusting and technology-enabled business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and exper­tise of 33,000 colleagues across 80 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see

Tags: Damage, Disasters, environmental, Environmental impact, ESG, Insurers, sustainability, sustainable, UK, United Kingdom