Privacy policy

At Sedgwick Claims Management Services, Inc. (Sedgwick) we are committed to the protection of your privacy. This Privacy Notice applies to the self-service applications of Sedgwick, as well as to visitors to Sedgwick websites (including Sedgwick.com).

Collection & Use of Personally Unidentifiable Information

As is true with most websites, our systems automatically collect information such as the type and version of your browser, and whether you were directed to the self-service applications or this website from another website. We from time to time also automatically gather information about your use of our website, for example which pages you visited and how long you spent on each page.

This information is aggregated and used to develop demographic reports and usage statistics. The aggregate information is not tied to any personally identifiable information. This information is not shared with or sold to any third parties. We from time to time contract with third parties to analyze this data on our behalf. Any third party we contract with is bound by our privacy notice.

Collection & Use of Personally Identifiable Information

Personally identifiable information includes your name, e-mail address, mailing address, phone number, social security number, tax identification number, Internet Protocol (IP) Address and other information that can be used to identify you individually.

When you register for one of Sedgwick’s self-service applications you from time to time will be required to provide personally identifiable information. This information is used by our systems to identify your data and prevent unauthorized access to it.

The personally identifiable information collected at registration by our self-service or other applications will only be used by our systems to retrieve and protect your data for claims administration or other legitimate legal processing to provide services to you. If you apply to a job with Sedgwick via the website, your personally identifiable information will only be used to process your application, or remain on file in your applicant profile until it is removed either at your request or by Sedgwick after one year.

Disclosure of Personally Identifiable Information

Sedgwick does not disclose any personally identifiable information to any third party outside the legal need-to-know claims process and related services including care coordination, customer care, service quality, business management and operation, risk assessment, information security, privacy protection and fraud and crime prevention/detection, except as follows: (1) with your consent, (2) as required by law, regulation, or legal process, (3) in connection with a sale of all or substantially all of the assets of Sedgwick or the merger of Sedgwick into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Sedgwick is not the survivor, or (4) if we believe it is necessary to assist law enforcement agencies or otherwise protect our legal rights. 

If you apply for a job with Sedgwick or populate an employment profile, we from time to time disclose your Personally Identifiable Information to our agents for the purpose of evaluating your qualifications for the particular position you applied for, for other available positions or as otherwise required by law. from time to time also disclose your Personally Identifiable Information to third parties hired by us to collect, maintain, and analyze candidates for career positions or as otherwise required by law.

Control of Your PIN

Your account can be used to view sensitive information for applications where a PIN is required. It is, therefore, important that you keep your PIN private, as you would your banking PIN. If your PIN is compromised, contact Sedgwick immediately.

Protecting Your Information

Sedgwick takes our commitment to protecting your privacy seriously. We take reasonable measures to ensure your data remains secure, both internally and externally. However, no internet application can ever guarantee absolute security. Sedgwick will take reasonable measures to protect the confidentiality of your Social Security number and limit access to your Social Security number to those with a need for such information. Sedgwick prohibits unlawful disclosure of Social Security numbers. Our self-service applications use industry standard technology to encrypt data between your computer and our servers. Pages using this technology are identified by the use of https:// in the web address being displayed.

Cookies

Cookies are small text files that are automatically placed on a user’s computer. A “session cookie” is a cookie that will be automatically deleted when you close your browser. To better serve you, we from time to time set session cookies to identify which pages you visit, in what order you visit them, and how long you spend on each page. This cookie is not tied to any personally identifiable information. A “persistent cookie” is a cookie which will remain on your computer even after you close your browser. We from time to time use persistent cookies to enable access to identify you across multiple visits to Sedgwick web sites.

Amendments

From time to time we from time to time alter our Privacy Notice as we introduce new services or change existing ones. Changes to this notice are effective as soon as they are posted on this website and a notice has been placed on the login screens of the self-service applications. We from time to time also communicate this change via e-mail. The effective date of this version of the Privacy Notice appears at the bottom of the notice.

E-mail and Other Feedback

We appreciate your questions and comments about our web site and services and welcome your e-mail messages to mailboxes listed on our web site including e-mails provided to our customer hotline. We will share your e-mail messages with those within our organization who are most capable of addressing the issues contained in your message. We from time to time archive your message for a minimum of seven years or longer if legally required, but your e-mail address and e-mail will only be used in accordance with this privacy policy. Any anonymized information that you send us, such as your questions, suggestions, information, ideas, or other creative material (“Feedback”) belongs to us and will not be treated as confidential. You acknowledge and agree that we can use, reproduce, adapt, distribute, display, disclose, or create derivative works from Feedback without acknowledgement or compensation to you.

Third Party Web Sites

You from time to time have the option to enter third party web site through our web site, or you from time to time have the option to enter our web site from another third party web site. Since we cannot be assured that such third party web site follow our privacy policies, we encourage you to ask questions and review the privacy policies of these third parties. We have no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service that mentioned or offered in such sites, and are not responsible for the content or privacy practices of such sites.

Children’s Privacy

Ours are general purpose and professional websites that do not knowingly collect any information from children under age 18 at any time. We also strive to be fully compliant with the Children’s Online Privacy Protection Act (COPPA). We strongly encourage parents and guardians to regularly monitor and supervise their children’s online activities. If a child under the age of 18 has provided Personally Identifiable Information on one of our web site without the consent of his or her parent or guardian, we ask that a parent or guardian send an e-mail to the Sedgwick Webmaster, and we will delete the child’s Personally Identifiable Information from our files.

Visiting our web site from outside of the United States

If you are visiting our web site from outside of the United States, please be aware that your information is transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our web site, you understand that your information will be transferred to our facilities and those third parties with whom we share it as described in this privacy notice.

If you are a resident of the European Economic Area (EEA) the General Data Protection Rule (GDPR) allows Data Subject rights of access, rectification, erasure, restriction, objection or portability in line with the type of services being provided and the right to lodge a complaint to your Supervisory Authority.  

Do Not Track

We treat the data of everyone who comes to our site in accordance with this privacy policy, regardless their “Do Not Track” setting.

Contact

If you have questions about this Privacy Notice or about Sedgwick’s privacy practices please contact our Data Privacy Officer via e-mail at privacyissues@sedgwick.com.

Last Updated 5/2018

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