Join us at RIMS Rims2023 Landing Page Imagine Possibilities Header

Our sessions


1:30 – 1:50 p.m.
Stress and anxiety: drivers of poor workers’ compensation outcomes

Kimberly George Sedgwick, global head, product development and innovation
Bryon Bass Sedgwick, SVP, workforce absence and disability practice

LOCATION: Thought Leader Theater-Booth #1257

Examine two often overlooked factors that contribute to poor workers’ compensation outcomes. Consider what can be done to prevent stress and anxiety from hindering rehab and return-to-work, increasing costs and driving employee turnover. Observe how these factors affect tissue healing and complicate rehabilitation. Discuss evidence-based strategies for modifying employer and workers’ compensation stakeholder behavior to reduce injured worker stress. Review the positive outcomes associated with adapting an empathetic, biopsychosocial approach to workers’ compensation injuries.


9:30 – 10:30 a.m.
Fire’s fury: repair, restoration and recovery strategies

Danny Miller Sedgwick, executive vice president, loss adjusting
Jennifer Reno QVC Inc., global risk manager


A devastating fire loss can bring manufacturing facilities, warehouses and storefronts to a standstill and leave you wrestling with how to effectively mitigate property losses and return to business as usual. With proper planning and strong partnerships, however, your organization can be prepared to weather a devastating fire or any other catastrophic event. Get ideas and perspective on the best ways to get back to business in the wake of significant property damage. Examine the art of deploying and managing the right resources at the right time. Understand business exposures and how to create a disaster response plan designed to address specific business needs. Know why your organization should be armed with the latest technology to expedite the evaluation and assessment process. Make sure it is prepared with strong, established relationships with stakeholders, service agreements negotiated prior to incidents and quick stakeholder communication to coordinate remediation, repair and recovery resources. This session is hosted by RIMS Delaware Valley Chapter.


10:45 – 11:45 a.m.
Bounce back with authority: building program resiliency and adaptability

Max Koonce Sedgwick, chief claims officer
Kelly Oyler Walgreens Boots Alliance, Inc., senior director, insurable risk


We all knew it, but it took a pandemic to drive the lesson home: Resiliency and adaptability are the cornerstones of a successful risk management program. Follow risk management’s transition from a defensive game rooted in risk identification and rapid response to today’s offensive strategies and instantaneous, pivoting reactions. Consider how these maneuvers can be accomplished in a world changing at the speed of light to address wide-ranging disruptions to the workforce, operations, supply chain and revenue. See how you can elevate the value and prominence of the risk management presence within your organization with the ability to anticipate unexpected disruptions of all types and at any time. Review key takeaways from the pandemic and the formidable exposures of the future to guide your path to strengthening resiliency and adaptability practices.



1:45 – 2:45 p.m.
Product recall: not a question of if…
but when

Chris Harvey Sedgwick, SVP, client services
Rick Graham Southeastern Pennsylvania Transit Authority (SEPTA), chief risk officer


When their products’ safety comes into question, time is everything for the thousands of companies that endure product recalls each year. With public safety and financial and reputational damage at stake in the digital age—when information and misinformation spread rapidly—decisions need to be make quickly. A fast but ill-judged choice, however, can add cost and damage an organization’s brand and reputation. Consider whether your organization is sufficiently prepared for such incidents with plans in place to react to the inevitable. Look at some of the key considerations surrounding product recalls, including creating sound crisis plans, conducting mock recalls and testing team readiness. Review the notification, retrieval, processing, storage and disposal of recalled products. Join an engaging discussion of these complex undertakings to gain practical insights into laying the foundation for—or refining—your product recall plan.

Number 23

Wellness Zenter Black

At RIMS and throughout the year, we all invest considerable time, effort and resources to find solutions and ideas to improve the well-being of our organizations and the people who support us. Sedgwick invites you to imagine the possibilities for your health, wellness and productivity by visiting the Wellness ZENter, a RIMS venue sponsored by Sedgwick.

The Wellness ZENter is open in the RIMS HQ booth 1551 each day during exclusive exhibit hall hours.


10 – 10:30 a.m.
You’re not listening

Kathy Tazic Sedgwick, managing director, client services
Karen Waites Sedgwick, SVP, sales and marketing

We live in such a connected world, but are we really listening to each other? Being a better listener can elevate your interpersonal relationships, shift your mindset, increase your resilience, impact your management style and transform your mental health — and when cascaded throughout an organization, it has the potential to change your corporate culture. Together, we’ll discuss the principles outlined in

Kate Murphy’s bestselling book, You’re Not Listening, and take away actionable guidance that could impact all facets of our lives. Plus, be one of the first 75 attendees to join this session and take home a copy of the book!


10:30 – 11 a.m.
Protecting your brand, your people and your communities

Chris Harvey Sedgwick, SVP, brand protection client services

When products put people’s health at risk, swift action is critical. In the wake of a record-setting year for recalls, regulatory efforts and enforcement will continue to increase. Come away from this session with product safety and compliance insights, as well as recall, crisis and communications plan strategies designed to support your brand, your people and your communities.


11 – 11:30 a.m.
Community, culture and workplace

Jay Ayala Sedgwick, managing director
Martin King Kaiser Foundation Health Plan, Inc., vice president, corporate risk management

The conversation continues to evolve around community and how it can affect workplace culture, mental health and business relationships. Community-based initiatives connect people and champion diversity, equity and inclusion. They promote teambuilding, help employees feel a sense of purpose, support individual growth and spread goodwill in the places where you live and work. Hear examples of how organizations like yours are bringing together like-minded and supportive resource groups, engaging through volunteerism and finding success in other real-word programs that you too can take back to make an impact on your own team and community.


4 – 4:30 p.m.
Helping each other through crisis

Andrea Buhl Sedgwick, president, managed care
Jody Moses Sedgwick, managing director, public entity services

Years of uncertainty and stress have transformed us; crisis has become normalized and changed the way we react to different scenarios. When addressing tough situations — whether a catastrophic injury, workplace violence, natural disaster or a “common” workers’ compensation, disability, property or liability claim — stress can lead to unfavorable results for individuals, employers and insurers. How can we help people in crisis? In this session, we’ll explore strategies and resources to support recovery and restoration, maintain empathetic and clear communication, simplify processes and reduce stress throughout the claims experience.


12 – 12:30 p.m.
Tangible tips for workplace health and productivity

Kimberly George Sedgwick, global head, product development and innovation
Bryon Bass Sedgwick, SVP, workforce absence and disability practice

Workplace violence, PTSD, burnout and other mental and physical health challenges like long COVID continue to impact workplace health and productivity, yet employers are taking tangible steps toward making a difference. Let’s walk through ideas employers can consider in support of their employees and stakeholders — ways to prepare front line managers, align accommodations, maintain compliance, optimize strategies for absenteeism/presenteeism, utilize data, improve engagement, deliver training and more.


12:30 – 1 p.m.
Get to know the organizations behind the animals

Jonathan Mast Sedgwick, digital strategy director

Part of our Wellness ZENter purpose is giving back to charitable organizations that give so much to the community. Learn more about this year’s Atlanta-based partners: Paws for Life USA — an organization known for training service, therapy and facility animals nationwide for those facing disabilities, including veterans, first responders, children and adults; and Pet Partners of Cobb County — a community therapy animal program with a mission of improving human health and well-being through the human-animal bond.


4 – 4:30 p.m.
Ask the experts

Moderator Kimberly George, Sedgwick, global head, product development and innovation
Panelists Bryon Bass, Sedgwick, SVP, workforce absence and disability practice; Max Koonce, Sedgwick, chief claims officer; Kathy Tazic, Sedgwick, managing director

What’s on your mind? Join in dialogue with a panel of experts across health, productivity, claims and benefits management, who will address the latest trends, offer predictions, share ideas and answer your questions.


  • Bryon Bass, SVP, workforce absence and disability practice, Sedgwick
  • Max Koonce, chief claims officer, Sedgwick
  • Kathy Tazic, managing director, Sedgwick

12:30 – 1 p.m.
Targeting programs on another level

Bryon Bass Sedgwick, SVP, workforce absence and disability practice
Jo Copeland Sedgwick, SVP, product design and strategy

Hyper-targeted programs within workers’ compensation, disability and absence are emerging to improve outcomes and enhance the overall experience — for clients, their employees and their customers. Approaches tailored to meet specific needs by diagnosis, disability type or demographic can provide a higher level of care and a clearer, more direct path to recovery. In this session, we will discuss how to connect empathy with process, tailor initiatives, navigate systems and more.


Service and therapy animals in action

Sedgwick is pleased to be sponsoring two local charities this year – Paws for Life and Pet Partners of Cobb County. Join us in the Wellness ZENter, RIMS HQ booth #1551, to test the therapeutic benefits of animal-assisted therapy and add a little play to your day with trained therapy animals.

May 1 | 9:30 a.m. – Noon | 4 - 5 p.m.
May 2 | Noon - 1:15 p.m. | 4 - 5 p.m.
May 3 | Noon - 1:00 p.m.

05.02 Spencer & Sedgwick 5K Fun Run

Run, walk (or crawl) 3.1 miles to support the Spencer Educational Foundation!

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5K Fun Run New

05.03 7pm

For more details, click here.

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