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Our sessions


3 – 4 p.m.
Managing the surge of claims complexities and their continuing challenge to the system

Max Koonce Sedgwick, chief claims officer
Michele Adams Walmart, vice president, risk management operations & casualty claims

Change is inevitable. That is why you face no shortage of activity or complexity in the claims industry. Navigate the landscape of workers’ compensation risk identification and response to ensure your organization gets the best possible results relative to the cost. Look for innovative approaches, such as the use of predictive analytics and identification of trends to help achieve optimal results for the injured employee. Focus on provider benchmarking criteria and identifying physicians who deliver high value and the best outcomes. Discover creative ways to help employees stay productive even if yours is a small- or medium-sized organization. Explore emerging trends in claims management, such as artificial intelligence to increase efficiency and accuracy. And anticipate the risks involved when planning falls short.


9:30 – 10:30 a.m.
A laptop and a couch: An imperfect pairing for claims and coverage trends

Lisa Orr Sedgwick, senior human factors consultant
Dawn Watkins, AIC, PHR, ARM-P Los Angeles Unified School District, Director Integrated Disability Management

The rapid shift to working from home during the pandemic dictated hastily created setups. It is time you address the concerns about longer-term comfort, safety and productivity before claims and coverage trends edge into your organization’s bottom line. As a few weeks have turned into months and years, look ahead toward the possibility of workers spending additional time in remote work environments. Contemplate your employers’ reduced control over equipment. Survey the suboptimal workstation setups and bad habits developed to compensate for the lack of ergonomically correct equipment. Review the principles of ergonomics that can help you ensure safer and more effective remote work environments. Especially if your organization has created permanent work-from-home arrangements or a hybrid model, you will need these best practices and suggestions to keep employee claims in check.


3 – 4 p.m.
What happens when transformation of care is on the menu

David Stills Sedgwick, SVP, carrier and risk practice
Steve Figliuolo, ARM Chick-fil-A, principal program lead, enterprise risk management

Workers’ compensation remains the grand bargain between injured workers and employers, but the pandemic has escalated the need to reset and redefine advocacy for care from the inside. Discover how a leading restaurant achieves transformation of care by aligning claims programs with organizational culture, customizing return-to-work programs and keeping the employee at the forefront of the process. Study several aspects of a successful recipe for employee experience, including identifying common workplace hazards and exposures and creating practical strategies to protect and care for the workforce. See how the program embodies advocacy, provides tools to support employees and capitalizes on technology to improve experience. Learn from real stories of success with takeaways for any employer.

Number 22

Wellness Zenter White

At RIMS and throughout the year, we all invest considerable time, effort and resources to find solutions and ideas to improve the well-being of our organizations and the people who support us. Sedgwick invites you to improve your view on health, wellness and productivity by visiting the Wellness ZENter, a RIMS venue sponsored by Sedgwick.

The Wellness ZENter is open in the RIMS HQ booth 1133 each day during exclusive exhibit hall hours. View more session details here.


10 – 10:30 a.m.
10 in 20: Quick tips for workforce wellness and productivity

Josephine Copeland Sedgwick, SVP, managed care product design and strategy
Kathy Tazic Sedgwick, managing director, client services

Talk about getting a lot of value out of a little session – join us as we share 10 tips in 20 minutes, focusing on practical ideas to bring to your workforce. Let’s discuss health, fitness and safety tips for use in the office – whether traditional, remote, hybrid or on the road. Come away with exercises, activities and inspiration to help you sharpen your focus, boost your mood, promote wellness and support productivity.


10:30 – 11 a.m.
Managing chronic pain through virtual reality

Kimberly George Sedgwick, global head, innovation and product development
Charisse Sparks AppliedVR, chief medical officer

Individuals with chronic pain may experience limited mobility, increased feelings of anxiety and depression and reduced quality of life. The treatment varies but can require an extensive plan involving prescription or over-the-counter medication – until now. Virtual reality (VR) devices can be used as a method of behavioral therapy intended to address the physiological symptoms of pain. Join us for this informative session and explore the technology’s effectiveness and potential hurdles.


11– 11:30 a.m.
Beyond the headlines: Why mental health awareness is here to stay

Nancy Strubler National Express, LLC, director of workers’ compensation
Mark Debus Sedgwick, clinical manager, behavioral health

How will you help foster a culture that prioritizes mental health and makes employees feel comfortable, confident and understood? Identify resources that allow your organization to prepare for the potential mental and emotional workplace adjustment related to COVID-19. Know the common mental health conditions that affect employee performance and workplace absence. Learn about ways to improve your own mental health. Consider key, actionable insights into workplace mental health programming that better support you and your colleagues.


4 – 4:30 p.m.
Tools of the trade: How to use a sit/stand desk and other healthy habits

Lisa Orr Sedgwick, senior human factors consultant, risk services

The unconventional work arrangements that have sprung up over the last few years have left many feeling more deconditioned than ever. Whether working from home, the office or a hybrid arrangement, movement throughout the day is essential to overall health and well-being. In this session, we will discuss why and how to properly use a sit/stand desk and incorporate other healthy habits into your workday.


12 – 12:30 p.m.
AI and wearables: The future of health, privacy and safety

Jen Thorson Modjoul, chief operating officer and founder
Kimberly George Sedgwick, global head, innovation and product development

There seems to be an app or a program for every aspect of our health, tracking movement, heart rate, sleep and more. The benefits of wearables are undeniable – from monitoring fitness to promoting mindfulness to connecting and informing health professionals – but what are the security and safety risks? Let’s explore the pros and cons from the health and risk management viewpoints.


12:30 – 1 p.m.
The long game for long-haul COVID

Max Koonce Sedgwick, chief claims officer
Bryon Bass Sedgwick, SVP, workforce absence

Millions of people are experiencing symptoms related to COVID-19 long after the standard and expected recovery period. These symptoms can significantly affect everyday function and work performance. This session will outline the symptoms and prevalence of long-haul COVID, the impact of this condition on the workforce, considerations for employers in addressing related challenges, and what organizations can do to best prepare for what lies ahead in this arena.


4 – 4:30 p.m.
Get to know the organizations behind the animals

Jonathan Mast Sedgwick, digital strategy director

Part of our Wellness ZENter purpose is giving back to charitable organizations that give so much to the community. Learn more about this year’s partners: Canine Companions – dedicated to providing service dogs to adults, children and veterans with disabilities, as well as professionals working in healthcare, criminal justice, and educational settings; and Vet SOS – bringing healthcare to homeless San Franciscans and their companion animals.


12:30 – 1 p.m.
Sleep essentials and what they can mean for your workforce

Josephine Copeland Sedgwick, SVP, managed care product design and strategy
Mark Debus Sedgwick, clinical manager, behavioral health

Tossing and turning at night? It's not uncommon to have difficulty falling or staying asleep. The CDC estimates that 1 in 3 people in the United States doesn’t get an adequate amount of rest. The impact this has on employee productivity, mental health and physical health is staggering. Poor sleep habits are partially to blame, but it goes beyond the blue light from your tablet and caffeine intake throughout the day. In this session, we’ll explore the science behind sleep and strategies to help you fall (and stay) asleep.


Service and therapy pets in action

Sedgwick is pleased to be sponsoring two local charities this year – Veterinary Street Outreach Services (Vet SOS) and Canine Companions. Join us in the Wellness ZENter, booth 1133, to test the therapeutic benefits of animal-assisted therapy and add a little play to your day with trained therapy animals.

APR 11 | 9:30 a.m. – Noon | 4 - 5 p.m.
APR 12 | Noon - 1:15 p.m. | 4 - 5 p.m.
APR 13 | Noon - 1:00 p.m.

04.12 Spencer & Sedgwick 5K Fun Run

Run, walk (or crawl) 3.1 miles to support the Spencer Educational Foundation!

Results and photos
5K Fun Run New

Closing party

04.13 7pm The Galleria

San Francisco Design Center
101 Henry Adams Street

Sedgwick invites you to share our view of a bright future for our industry at the official RIMS closing party. We plan to illuminate the night with energy, music and fun so come ready to dance and celebrate.

Request a meeting