Count on Sedgwick around the world.
Sedgwick brings together robust global capabilities and local talent and expertise in loss adjusting, major and complex loss, restoration and repair and building consultancy to provide technology-enabled risk, benefits and integrated business solutions across Malaysia and around the world.
At Sedgwick, caring counts®. Taking care of people and organizations — from public and private employers to insurers and their policyholders — is at the heart of everything we do. We provide the services and expertise you are looking for, wherever you are, when you need us most.
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CAT response
Regardless of the size, scope or location — from a hurricane resulting in storm surge and severe winds or a typhoon, hurricanes at a single location — our experienced catastrophe specialists mobilize quickly to assess and manage disaster-related claims. Our catastrophe response team will work with you to accurately determine coverage and provide appropriate, insightful reporting and analysis throughout the life of the claim. When a catastrophe occurs, clients can also access our on-demand network of professionals to scale their operations and facilitate faster claims resolution.
Visit our CAT Resource Center for the latest information.
Major and complex loss
Major and complex losses (MCL) can have widespread effects. Our experience in the skillful management of these events can greatly limit this impact. By working with all stakeholders, we mitigate the loss and return the business to normal operations as soon as possible. This is achieved by early identification and resolution of critical issues and regular communication. Find out more about our specialist services:
Major and complex loss
Major and complex losses (MCL) can have widespread effects. Our experience in the skillful management of these events can greatly limit this impact. By working with all stakeholders, we mitigate the loss and return the business to normal operations as soon as possible. This is achieved by early identification and resolution of critical issues and regular communication.
Sedgwick maintains one of the largest and most experienced marine claims operations in the industry and we offer efficient, competitive, consistent service capabilities. With over 200 dedicated marine experts worldwide, our professional expertise is unmatched, and we are well-equipped to handle global supply chains, ever-changing marine regulations, environmental policies and diminished salvage resources. Through our global network of specialists with in-depth technical expertise, we can quickly assemble the right people in the right place to support any claim. With our global marine app, clients have quick access to our experts worldwide.
Home assist
Our home assist service provides our clients and their customers with a dedicated hotline to arrange repairs with a number of pre-approved contractors. From plumbing and electrical emergencies to pest control and air conditioning issues our service offers your clients a prioritized response.
If a policyholder’s home electrical appliance is lost or damaged because of an insured peril we will, with the approval of the participating insurer, arrange for the replacement of the damaged or lost appliance with a new one. This is our home replacement service and is available for all of our clients. And it’s not just domestic claims we can help with, a similar service can be provided for commercial policies.
Motor roadside assistance
We offer comprehensive accident management services, looking after the customer and vehicle from the beginning of the accident until full resolution. We add value to our partner insurer’s products by supporting their policyholders with a comprehensive range of emergency road & breakdown assistance services.
Our experience has shown that where assistance services are included as part of a policy, policyholder retention and loyalty is significantly improved.
Third party administration
Our team offers comprehensive first notice of loss (FNOL) and desktop assessment services for a wide range of clients including insurers, reinsurers, mutual groups, intermediaries and corporates. Our skills and claims management expertise incorporate major insurance lines including, but not restricted to:
We have a dedicated third party administration center in Malaysia.
Learn more about our international TPA services.
Learn more about our third party administration center in Malaysia.
Sedgwick Malaysia Sdn. Bhd.
9th Floor, Menara KH
Jalan Sultan Ismail,
50250 Kuala Lumpur
Time Zone: GMT +8
Penang
12A.03B Menara Boustead Penang,
No. 39 Jalan Sultan Ahmad Shah,
10050 Penang
Time Zone: GMT +8
Alor Setar, Kedah
No. 70, 1st Floor Komplek Perniagaan Sultan Hamid,
Jalan Pegawai,
05050 Alor Setar, Kedah
Time Zone: GMT +8
Ipoh
Lot 3-11B, 3rd Floor Bangunan Sri Kinta,
Jalan Sultan Idris Shah,
30000 Ipoh, Perak
Time Zone: GMT +8
Johor Bahru
Unit 20-06 & 20-07, Level 20
Menara Landmark,
No. 12, Jalan Ngee Heng,
80000 Johor Bahru
Time Zone: GMT +8
Melaka
4 Floor, Left Wing of United Malacca,
No. 61 Jalan Melaka Raya 8,
Taman Melaka Raya,
75000 Melaka
Time Zone: GMT +8
Kota Kinabalu
Unit 6-3, 6th Floor,
Menara MAA, No. 6,
Lorong Api-Api 1,
88000 Kota Kinabalu,
Sabah
Time Zone: GMT +8
Kuching
Lot 9682, Lorong 10, 2nd Floor,
Jalan Datuk Abang Abdul Rahim,
93450 Kuching,
Sarawak
Time Zone: GMT +8