Home emergency

Rapid response and digitally enabled, customer-focused solutions for all types of home emergency claims

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What we do

As ‘first responders’ in an emergency, we’ll get the damaged assessed, contained and repaired, keeping the customer at the heart of the claim throughout every step. From broken boilers to leaking roofs, we’ll complete the emergency works as quickly as possible.

Home emergencies are more than just an inconvenience, we know they often lead to upset and distress. Sedgwick’s priority is to help customers return their properties back to normal as quickly as possible.

Our repairs are guaranteed and completed to a professionally high standard, with 97% completed on the first visit or within the desired timeframe once the parts are delivered.

Our services

With more than 15 years of experience handling home emergencies, we continue to invest and grow our services in this critical sector. We have listened to our clients and customers in order to develop tailored solutions to drive the customer experience and implemented technology to drive the quickest and best possible outcomes.

Services include:

  • Boiler breakdown and servicing
  • Plumbing
  • Electrical
  • Drainage
  • Security
  • Vermin
  • Roofing

A suite of digital tools

  • – used by customers to register their claims this AI-powered decision engine allows for smart data capture
  • The industry’s first soft-fix solution, using two-way video technology to remotely diagnose, mitigate and repair emergency issues without the need for physical visit
  • mySedgwick – an online self-service tool for customers to access and track claims information
  • ViaOne – a secure online portal to access real-time claims information
  • An instant payment system for customers choosing to arrange their own repairs API connectivity enables instant policy validation and fraud checks
  • Options include either handler-guided or straight-through processes
  • Predictive analytics allow for resources to be adapted during weather planning
  • Contractor integration increase efficiencies with appointment booking

Why choose Sedgwick?

  • More than 15 years of experience handling home emergencies.
  • Joined up process for EOW claims ensures reduction in timescales, cost and inconvenience through managing both the emergency mitigation and resulting property repair and restoration.
  • A well-known brand within the insurance industry and a trusted service provider to assure the customer and client of the highest standards of care and quality.
  • A suite of digital tools and solutions to empower customers to manage their incident over the phone or to take advantage of self-service elements available throughout the claim.
  • More than 8,500 engineers spanning the UK to provide 24/7 support on repairs.
  • Accredited to ISO 14001 & ISO 27001 to underpin the levels of quality and governance provided.
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