Our examiners and program managers collaborate with customers to ensure a consistent, cohesive claims management strategy that best fits their unique needs.
Overall, hearings require the highest degree of customer engagement in the entire unemployment process. As such, our customers receive the most robust level of care in the industry at this stage for each and every hearing.
We put in the work to develop claims management programs that are not only compatible with our customers’ corporate objectives but also deliver an unmatched level of customer care.
Our customers rest easy knowing that each charge record is meticulously audited to ensure that only appropriate charges are applied to their accounts.
We ensure our customers experience the lowest available cost while being compliant with complex state tax regulations. Sedgwick also assumes the burden of rate assignment audits and provides concrete guidance on state-specific strategic opportunities.
Our analytics and actionable dashboards enable immediate, real-time decision-making by our customers.
We offer an advanced solution with optimal data integration capabilities for select employers. Using API technology, we can pull data only for individuals with a claim or verification request — and only at the time it is needed. This reduces data exposure and speeds up the claims process.