Unemployment compensation

Without a centralized, consistent process for managing unemployment claims, it can be challenging for employers to control costs and monitor all aspects of their program. Sedgwick provides tailored unemployment claims services and expertise to help our clients every step of the way.

Contact us

Sedgwick has been developing and managing unemployment compensation cost control programs in the U.S. for more than 50 years.

Our customized solutions help minimize the administrative burden and offer flexibility for clients.
Our colleagues have deep industry experience and we are nationally recognized for our ability to reduce employer costs, maximize resources and achieve financially sound claims management programs. We are focused on providing high-quality services and the best possible customer experience.

Solutions

Our examiners and program managers collaborate with customers to ensure a consistent, cohesive claims management strategy that best fits their unique needs.

Overall, hearings require the highest degree of customer engagement in the entire unemployment process. As such, our customers receive the most robust level of care in the industry at this stage for each and every hearing.

We put in the work to develop claims management programs that are not only compatible with our customers’ corporate objectives but also deliver an unmatched level of customer care.

Our customers rest easy knowing that each charge record is meticulously audited to ensure that only appropriate charges are applied to their accounts.

We ensure our customers experience the lowest available cost while being compliant with complex state tax regulations. Sedgwick also assumes the burden of rate assignment audits and provides concrete guidance on state-specific strategic opportunities.

Learn more about our unemployment tax management services.

Our analytics and actionable dashboards enable immediate, real-time decision-making by our customers.

We offer an advanced solution with optimal data integration capabilities for select employers. Using API technology, we can pull data only for individuals with a claim or verification request — and only at the time it is needed. This reduces data exposure and speeds up the claims process.

Learn more about our verification services.

We ensure clients are knowledgeable on process and strategy, and up to date on relevant unemployment news and legislation.

Screen Shot 2022 01 24 At 10 04 05 Am

Learn more:

Unemployment solutions
Unemployment and verification services
Unemployment tax management services
News and insights
Back to business toolkit

Technology to support customer care

Our technology is designed to help our team provide an unmatched level of customer care throughout the claims process.

We provide actionable management reports and offer an interactive customer portal, so that you can monitor the success of our program and communicate in whatever format best fits your needs and preferences.

Eliminates over 99% of the potential data exposures compared to the typical ‘full file, every pay period’ approach.

Our objective is to create a collaborative partnership that minimizes administrative burden and achieves the unique goals of each client. We know that a successful program must be simple and most importantly, pain-free for our clients.

Our leading-edge claims management technology is fully integrated with the State Information Data Exchange System (SIDES). This ensures the quickest possible receipt of SIDES-enabled forms, reduces mailing issues versus paper forms and helps ensure maximum regulatory compliance.

Why choose Sedgwick? Here's what makes us different

  • More than 50 years of experience
  • Expert guidance and program management
  • Strategic unemployment cost control programs
  • Real-time, on-demand data integration
  • Access to online analytics and actionable dashboards
  • SIDES integration
  • Customized, ROI-based reporting
  • Highest standards in data security and compliance

Sedgwick develops customized programs that combine the value of our professional claims management team with advanced technology, outcome management and exemplary customer service.


Contact us