Consumer + warranty

• In-house customer care center available 24/7
• Loss reporting, claims status and policy coverage calls
• Worldwide claims expertise
• Multichannel connection points including voice and web
• Full disaster recovery and business continuity planning
• In-house electronic scripting technology; predefined call scripts incorporating conditional logic
• Digital screen and voice capture
• Electronic quality audit and agent score card

We can enroll your customers using your existing system or Sedgwick’s own proprietary solutions. We also have the ability to collect premiums and fees for distribution to carriers and program participants. Our services provide:

• Multichannel options – voice, web and data interface
• Flexible structure – manage master policy or individual contract level programs
• Flexible coverage – manage common coverage for group or a variety of coverage options based on individual consumer choice
• Private label options

Sedgwick is recognized as a leading provider of claims services for a range of industries and organizations. We provide end-to-end capabilities, including:

• Loss reporting
• Verification
• Adjudication
• Settlement, including repair or replace
• Escrow management

Our claims management platform is designed to facilitate complex risk management structures while efficiently and accurately processing claims. Our data-driven system captures key information in reportable fields, streamlining the data analysis and reporting process. It also includes a customizable organizational structure based on customer program, region and location, calendar/policy period, coverage type, policy and more.

In addition, Sedgwick’s system is fully customizable and offers multiple views tailored for customer service, adjusters, etc.

We further ensure our consumer care services through an in-depth quality assurance program that uses training, audits and coaching to keep our care team colleagues aligned with customer pulse points, internal process controls and regulatory requirements. Success of our recruitment, training and quality assurance processes are measured through customer surveys, which evaluate our service delivery on each and every customer touch point.

Areas where we are uniquely positioned to add value to your brand include:

零售

• Extended warranty
• Accidental damage protection

旅遊

• Rental auto collision damage waiver
• Delayed and lost baggage
• Trip delay/trip cancellation
• Travel expense reimbursement

意外與健康

• AD&D
• Personal accident
• Travel accident

其他

• Personal property/ personal effects
• 身份盜竊