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This is the voice of our experts. As we watch and respond to the issues facing people, property, brands and performance, we continue to look deeper — sharing strategies and delivering solutions to meet each challenge. Every step of the way, we’re here to help you elevate and expand your view.

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Please note: opinions expressed by blog contributors are their own and do not necessarily reflect the views and positions of Sedgwick.

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November 24, 2022
Tobias Walter, chief executive officer, Sedgwick Germany; Stewart Steel, chief executive officer, Sedgwick Europe Middle East & Africa; Caroline BRUN, directrice commerciale et marketing, Sedgwick France; James Norman, business development director, Sedgwick International; Jeroen Fröhlich, chief executive officer, Netherlands, Sedgwick International
FERMA recap: looking at new and unanticipated risks

Last month, several of our experts attended the FERMA Forum in Copenhagen. The theme was ‘Transitioning together: risk leadership in a fast-changing world.’ The event provided an opportunity to highlight trends around supply chain disruption, climate…

November 24, 2022 by Tobias Walter, chief executive officer, Sedgwick Germany; Stewart Steel, chief executive officer, Sedgwick Europe Middle East & Africa; Caroline BRUN, directrice commerciale et marketing, Sedgwick France; James Norman, business development director, Sedgwick International; Jeroen Fröhlich, chief executive officer, Netherlands, Sedgwick International
November 23, 2022
Mason Bartleson, VP, process design and operational excellence; Christopher Baldwin, VP specialty operations, temporary housing; Gail Oliver, SVP, sales
Enhancing the claims process through policyholder self-service technology

The COVID-19 pandemic compelled the insurance industry to move quickly and adopt digital, tech-based solutions that could be creatively applied to existing claims processes. While much of this tech – self-service forms, video chat, etc. – predated th…

November 23, 2022 by Mason Bartleson, VP, process design and operational excellence; Christopher Baldwin, VP specialty operations, temporary housing; Gail Oliver, SVP, sales
November 22, 2022
Kimberly George, global head, innovation and product development, and Malcolm Hughes, executive chairman, Ireland
Accident and health coverage: the right care when things go wrong

If we’ve learned anything from the past few years, it’s to expect the unexpected. Illness can strike at any moment. Accidents happen. Flights are delayed or canceled without warning. Luggage might not arrive at its intended destination. Supply chain …

November 22, 2022 by Kimberly George, global head, innovation and product development, and Malcolm Hughes, executive chairman, Ireland
November 21, 2022
Dr. Paul Peak
vice president, clinical pharmacy
The dopamine detox trend: reconnecting by disconnecting

Every 10 to 12 minutes. That’s how often we, on average, reach out to grab our smartphones each day. Whether we do so consciously or subconsciously, it equates to between 80 and 110 daily touches of our devices. Smartphones have transformed the way w…

November 21, 2022 by Dr. Paul Peak, vice president, clinical pharmacy
November 18, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Implementing robotic process automation for large-scale savings

The greatest strength behind robotic process automation (RPA) is its accessibility and usability. Unfortunately, these factors can also contribute to its failure in large, scalable implementations. RPA opens the door to technology without requiring a…

November 18, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
November 17, 2022
John Colquhoun, UK head, EFI Global; Eric Lalli, AVP, Canada, EFI Global; Tonya Scheuerman, forensic consultant, EFI Global
Wind power installations: implications for the claims industry

Amid global uncertainty and to meet future demands, major investments have been allocated to renewable energy, including wind power. According to the 2021 Global Wind Report, energy supplied by wind has tripled in the last 10 years and is projected t…

November 17, 2022 by John Colquhoun, UK head, EFI Global; Eric Lalli, AVP, Canada, EFI Global; Tonya Scheuerman, forensic consultant, EFI Global
November 15, 2022
Lisa Orr, senior human factors consultant and Laura Oslund, senior risk services consultant
Workplace safety: reducing injury risks for first-year employees

A core principle in risk services, one of the most effective ways to support employee safety and well-being and control workers’ compensation costs is to prevent on-the-job injuries from occurring in the first place. A population group that presents …

November 15, 2022 by Lisa Orr, senior human factors consultant and Laura Oslund, senior risk services consultant
November 10, 2022
Rosemarie McMorris-Alexander, claims operations manager
Finding balance for employees and improving productivity

The pandemic encouraged many workers to reconsider their priorities and attitudes toward their professional and personal lives. As a result, employers were given a unique opportunity to gain insights about how to support their employees. Across indus…

November 10, 2022 by Rosemarie McMorris-Alexander, claims operations manager
November 09, 2022
Scott Carroll - director of client services, large complex loss, EFI Global, a Sedgwick company and Paul Gilbert - director of client relations, EFI Global, a Sedgwick company
Assessing equipment and building systems damage after Hurricane Ian

In the aftermath of a disaster event like Hurricane Ian, organizations tend to think about damage in terms of drying carpet, removing drywall, mitigating mold, and making sure the building is structurally and environmentally safe for the rebuilt that…

November 09, 2022 by Scott Carroll - director of client services, large complex loss, EFI Global, a Sedgwick company and Paul Gilbert - director of client relations, EFI Global, a Sedgwick company
November 08, 2022
Skot Penfold, head of building consultancy services, New Zealand
A look back at the Westport floods

More than one year ago, heavy rainfall caused widespread flooding in Westport, New Zealand. Swollen rivers burst their banks, and floodwaters cascaded right across the Buller District — damaging properties, roads and surrounding farmland. More …

November 08, 2022 by Skot Penfold, head of building consultancy services, New Zealand
November 08, 2022
Guest author: Will Troutman
Spotlight: ESG and product compliance

Foreword by Chris Harvey, SVP client services at Sedgwick: Welcome to the latest edition of spotlight. Spotlight is our way of sharing insight and perspective from our strategic partners across industries on safety issues that have the potential to …

November 08, 2022 by Guest author: Will Troutman
November 04, 2022
John Colquhoun, head of EFI Global UK and Wayne Manton, principal forensic investigator, EFI Global
Severe European winter could cause a rise in property claims

Germans bracing for the cold winter are scrambling for heat alternatives. Many older apartments in Berlin still have century-old heating methods despite other buildings having switched to central heating. Burning wood can generate creosote, a toxic, …

November 04, 2022 by John Colquhoun, head of EFI Global UK and Wayne Manton, principal forensic investigator, EFI Global
November 04, 2022
Peter Farrelly
managing director - commercial claims services
An inside look: Is the next generation of loss adjusters hiding in plain sight?

The ‘war for talent’ has become one of the most talked-about topics for organisations in every sector. As loss adjusting firms seek to replace top talent who have left due to retirement, higher pay, or a change in career altogether — the questi…

November 04, 2022 by Peter Farrelly, managing director - commercial claims services
November 03, 2022
Scotty Benton, VP, workers’ compensation practice; Reema Hammoud, AVP, clinical pharmacy; Laura Oslund, senior risk services consultant; and Rich Wirth, SVP, risk services
Drug use in the workforce — and what employers can do about it

The statistics regarding drug use among the American workforce are alarming. An estimated one in 12 U.S. workers has a substance use disorder (SUD), and more than half of all adults diagnosed with an SUD are employed full-time. Many more members of t…

November 03, 2022 by Scotty Benton, VP, workers’ compensation practice; Reema Hammoud, AVP, clinical pharmacy; Laura Oslund, senior risk services consultant; and Rich Wirth, SVP, risk services
October 31, 2022
Chris Harvey
VP, crisis solution
The spooky side of recalls

It’s the time of year, the spooky atmosphere of Halloween is in the air. And while ghosts, vampires and monsters are creepy enough, there’s one thing that can truly send a chill up your spine — poorly managed recalls. Regardless of whethe…

October 31, 2022 by Chris Harvey, VP, crisis solution