Sedgwick Global Privacy Policy
Global Privacy Policy
Sedgwick’s caring counts commitment is to value the right of privacy of the companies and individuals we serve. It is Sedgwick’s policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.
We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection. Please find below links to the policies that apply to all internet sites and applications of Sedgwick and its groups of companies.
Introduction and scope
Sedgwick, its subsidiaries and affinities (“Sedgwick,” “we,” “us,” “our,”) take your privacy seriously.
This Privacy Notice describes the types of Personal Data that we obtain through the Sites and Services (each as defined below), how we may use that Personal Data, with whom we may share it, and how you may exercise your rights regarding our processing. The Notice describes the measures we take to safeguard the Personal Data that we obtain and how you can contact us about our privacy practices. We conclude by describing further specific rights that may be available in your jurisdiction.
“Personal Data” is information that identifies you or other individuals (such as your dependents). This Privacy Notice describes how we will handle Personal Data that we collect through:
- Our websites and other software applications made available through computers and mobile devices (the “Sites”) and
- Claims handling, loss adjusting, or similar processes such as claim forms, telephone calls, e-mails and other communications with us, as well as from claim investigators, medical professionals, witnesses or other third parties involved in our business dealings with you (the “Services”).
In delivering most of our services Sedgwick and its subsidiaries acts on behalf of an insurer and/or insurance broker. In that situation the privacy policy of the insurer and/or insurance broker will apply as they will be the controller of the data we process on their behalf. If you are uncertain, we will always be here to help you identify the party that controls your data.
Contact
If you have questions about this Privacy Notice or about Sedgwick’s privacy practices, please contact our privacy team via e-mail at [email protected] or by post at 8125 Sedgwick Way, Memphis, TN 38125.
Updated 9/16/2024.
Personal information we obtain
General identification and contact information
- Your name, address, e-mail and telephone details, gender, marital status, family status, date and place of birth, educational background, physical attributes, activity records, driving records, photos and video images, employment history, skills and experience, professional licenses and affiliations, relationship to the policyholder, insured or claimant, and date and cause of death, injury or disability.
- Identification numbers issued by government bodies or agencies – Social Security or national insurance number, passport number, tax identification number, military identification number, national resident number, or driver’s or other license number.
Financial information and account details
- Bank account number and account details, credit history and credit score.
Medical condition and health status
- In certain cases, we may receive information about your current or former physical or mental or medical condition, health status, injury or disability information, medical procedures performed, personal habits (for example, smoking or consumption of alcohol), prescription information and medical history.
Other potentially sensitive information
- In certain cases, we may receive sensitive information about your trade union membership, religious beliefs, political opinions, family medical history or genetic information (for example, if you apply for insurance through a third-party marketing partner that is a trade, religious or political organization). In addition, we may obtain information about your criminal record or civil litigation history in the process of preventing, detecting and investigating fraud.
- We may also obtain sensitive information if you voluntarily provide it to us (for example, if you express preferences regarding medical treatment based on your religious beliefs).
Telephone recordings
- Recordings of telephone calls to our staff and offices.
- Information to investigate crime, including fraud and money laundering: For example, insurers commonly share information about their previous dealings with policyholders and claimants for this purpose.
Information enabling us to provide our services
- Location and identification of property insured (for example, property address, vehicle license plate or identification number);
- Travel arrangements including reservation numbers, destination and hotel details;
- Policy details and claim numbers, details of policy coverage and cause of loss; and
- Prior accident or loss history, your status as director or partner or other ownership or management interest in an organization and other insurance policies you hold.
How we use cookies
Cookies contain small amounts of information which are downloaded to your device when you visit our website. Cookies are sent back to our website to allow us to recognize your device.
We use the following cookies:
- CraftSessionId to maintain sessions across web requests. For GDPR purposes, please note that Craft’s default cookies do not collect any personal or sensitive information. Craft’s default cookies do not collect IP addresses. The information they store is not sent to any 3rd parties. The default cookies are only used to communicate for the purposes of user authentication, form validation/security, and basic web application operations.
- Google Analytics _gat, _ga These two cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
How we use your personal data
We use the personal data that we collect to:
- Communicate with you and other interested parties to manage your claim.
- Send you important information regarding your claim and other administrative information.
- Make decisions about claim assessment, processing and settlement.
- Use with data analytics, modeling (such as predictive modeling), and the deployment of automated tools not creating a significant legal impact to you, and to use the results of such analysis, models, and tools for the purposes otherwise outlined in this Policy.
- Manage claim disputes, where applicable.
- Provide improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers).
- Prevent, detect and investigate crime, including fraud and money laundering, and analyze and manage other commercial risks.
- Conduct satisfaction surveys.
- Use during the normal course of pre-employment contracting during the recruitment process.
- For our legitimate interests while conducting the recruitment process.
- Manage our business operations to comply with internal policies and procedures, including those relating to auditing finance, accounting and billing, IT systems, data and website hosting, business continuity, document and print management.
- Resolve complaints, and handle requests for data access or correction.
- Comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering and comply with legal process and respond to requests from public and government authorities (including those outside your country of residence).
- Establish and defend legal rights, protect our business operations (including our group companies), our rights, privacy, safety of employees and property, you or others related to the claim and pursue available remedies to limit our damages
We use data during the recruitment and employment process, including:
- to decide whether to employ (or engage) you;
- to decide how much to pay you, and the other terms of your contract with us;
- to check you have the legal right to work for us;
- to determine whether we need to make reasonable adjustments to your workplace or role because of your disability;
- to monitor diversity and equal opportunities;
- to comply with employment law, immigration law, health and safety law, tax law and other laws which affect us;
- the prevention and detection of fraud or other criminal offences; and
- for any other reason which we may notify you of from time to time.
- Completion of background checks.
We may process special or sensitive personal data when we are processing it for the following purposes, which we may do:
- where it is necessary for carrying out rights and obligations under law;
- where it is necessary to protect your vital interests or those of another person where you/they are physically or legally incapable of giving consent;
- where you have made the data public;
- where processing is necessary for the establishment, exercise or defense of legal claims; and
- where processing is necessary for the purposes of occupational medicine or for the assessment of your working capacity.
We will only process personal data for the specific purposes set out above or for any other purposes specifically permitted by the data protection legislation. We will notify you of those purposes when we first collect the data or as soon as possible thereafter.
We may, as a matter of law, and without requiring notice or consent, use your information for crime and fraud prevention, or systems administration within Sedgwick and to monitor and/or enforce Sedgwick’s compliance with any regulatory rules and codes.
You may let us know how you want to be contacted (e.g. by email, phone or post).
Legal basis for processing
For personal data to be processed lawfully in most countries, they must be processed on one of basis as set forth by applicable law. These include, among other things, the data subject’s consent to the processing, or that the processing is necessary for the performance of a contract with the data subject, for the compliance with a legal obligation to which the data controller is subject, or for the legitimate interest of the data controller or the party to whom the data is disclosed. When sensitive Personal Data is being processed additional conditions must be met. When processing Personal Data as data controllers in the course of our business, we will ensure that those requirements are met.
Depending on your relationship with us, the legal basis for us processing your Personal Data is one of the following:
- You have given consent to us or the party for whom we are acting
- The processing is necessary for the performance of a contract or legal duty
- Processing is necessary for a legitimate interest pursued by us or a third party.
Where processing is based on legitimate interest only, it will be in relation to one of the following:
- Claim handling on behalf of another party
- Establishing, exercise or defense of legal claims
- Prevention, detection of crime
Where we use legitimate interest as our grounds for processing your data you have the right to object at any time.
How we share your personal data
Sedgwick may make personal data available to the following parties for the purposes of claim assessment or as required by law:
Other insurance and distribution parties
In the course of processing claims, we may make Personal Data available to third parties such as reinsurance brokers, appointed representatives, distributors, financial institutions, securities firms, employers as applicable, and other business partners.
Our service providers
External third-party service providers, such as medical professionals, accountants, actuaries, auditors, experts, lawyers and other outside professional advisors; travel, background checks and medical assistance providers.
IT systems, support and hosting service providers, document and records management providers and outsourced service providers that assist us in carrying out business activities.
Banks and financial institutions that service our accounts, third-party claim administrators, claim investigators, construction consultants, engineers, examiners, jury consultants, translators and similar third-party vendors.
Authorities and third parties involved in court action
We may share personal data with government or other public authorities (including, but not limited to, workers’ compensation boards, courts, law enforcement, tax authorities and criminal investigations agencies); and third-party civil legal process participants and their accountants, auditors, lawyers and other advisors and representatives as we believe to be necessary or appropriate:
- to comply with applicable law and regulations, including those outside your country of residence;
- to comply with legal process;
- to respond to requests from public and government authorities including public and government authorities outside your country of residence;
- to protect our operations or those of any of our group companies;
- to protect our rights, privacy, safety or property, and/or that of our group companies, you or others; and
- to allow us to pursue available remedies or limit our damages.
Other third parties
We may share personal data with emergency providers (fire, police and medical emergency services); retailers; medical organizations and providers; travel carriers; credit bureaus; credit reporting agencies; and other people involved in an incident that is the subject of a claim; as well as purchasers and prospective purchasers or other parties in any actual or proposed reorganization, merger, sale, joint venture, assignment, transfer or other transaction relating to all or any portion of our business. To check information provided, and to detect and prevent fraudulent claims, personal data (including details of injuries) may be put on registers of claims and shared with other insurers. We may search these registers when dealing with claims to detect, prevent and investigate fraud.
International Data Transfers
Due to the global nature of our business, for the purposes set forth above we may transfer personal data to parties located in other countries (including the United States and other countries that have a different data protection regime than is found in the country where you are based). For example, we may transfer Personal Data in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities in order to perform our services.
We will rely on legally-provided mechanisms to lawfully transfer personal data across borders. In many cases, we will use European Commission-approved Standard Contractual Clauses as a legal mechanism for data transfers from the EU. You can find more information about Standard Contractual Clauses here on the European Commission website. These clauses are contractual commitments between companies transferring Personal Data, binding them to protect the privacy and security of the data.
EU-US Data Privacy Framework and UK Bridge
Sedgwick Claims Management Service Inc., CareWorks Managed Care Services Inc., York Risk Services Group and EFI Global Inc. adheres to the principles of the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce. The Sedgwick entities listed above may rely on the EU-U.S. DPF as a lawful basis for transfers of personal information. To learn more, visit our ‘Data Privacy Framework Notice’.
Sedgwick will also continue to rely on the SCCs for the purposes of transfers of personal data from the EU and UK to the US, where applicable. For further information please see International Data Transfers section above.
Security of personal data
We will take all appropriate reasonable technical, legal and organizational measures, which are consistent with applicable privacy and data security laws to safeguard your Personal Data. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any personal data you might have with us has been compromised), please immediately notify us.
Where we provide personal data to a vendor, the vendor will be selected carefully and required to use appropriate measures to protect the confidentiality and security of your Personal Data.
Retention of personal data
We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
Control of your PIN
Your account can be used to view sensitive information for applications where a PIN is required. It is, therefore, important that you keep your PIN private, as you would your banking PIN. If your PIN is compromised, contact Sedgwick immediately.
Amendments
From time to time we alter our Privacy Notice as we introduce new services or change existing ones. Changes to this notice are effective as soon as they are posted on the Site and a notice has been placed on the login screens of the self-service applications. We from time to time also communicate this change via e-mail. The effective date of this version of the Privacy Notice appears at the top of the notice.
Third party websites
You from time to time have the option to enter third party web site through the Site, or you from time to time have the option to enter our web site from another third-party web site. Since we cannot be assured that such third-party web site follow our privacy policies, we encourage you to ask questions and review the privacy policies of these third parties. We have no responsibility or liability for the actions or policies of these independent sites, do not endorse any product or service mentioned or offered in such sites, and are not responsible for the content or privacy practices of such sites.
Children’s privacy
Ours are general purpose and professional websites that do not knowingly collect any information from children under age 18 at any time. We also strive to be fully compliant with the Children’s Online Privacy Protection Act (COPPA). We strongly encourage parents and guardians to regularly monitor and supervise their children’s online activities. If a child under the age of 18 has provided Personally Identifiable Information on one of our web site without the consent of his or her parent or guardian, we ask that a parent or guardian send an e-mail to [email protected], and we will delete the child’s Personally Identifiable Information from our files.
Country-specific privacy policies
Argentina
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Argentina, you may request further information about processing, access your Personal Data, and request that we stop processing or correct Personal Data related to you. To access your Personal Data, please contact us as described above. Sometimes, however, we may need access to your Personal Data to complete then Services. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have any complaints regarding how we handle your Personal Data, please contact our [email protected]. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.
Australia
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Australia, you may request access to or correction of the Personal Data that we have collected about you. To access your Personal Data, please contact us described above. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have any complaints regarding how we handle your Personal Data, please contact us at the address above or email us: [email protected]. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.
Bahrain
We will not process your data for direct marketing without making additional disclosures. Further, if you are located in Bahrain please contact us at the address provided above if you would like the correction of any Personal Data related to you, want to opt-out of automated decision making, and/or want to access any data related to you held by us. If you have any complaints regarding how we handle your Personal Data, please contact us at [email protected]. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.
Brazil
We process personal data primarily to manage and process your claim, as well as for the purposes listed in the “How we use your personal data” section above. We process that personal data according to our legitimate interest and the legitimate interest of third parties. Please contact us as provided above if you would like to know more about how we process your personal data, or to access, correct, or delete any personal data related to you that we control. Further, in some cases, you may need us to anonymize your personal data or transfer it to another entity (the right to portability). We will use our best efforts to respond to your request. We will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
Please find below the identity and contact details of our DPO:
Vanessa Lima | Sedgwick do Brasil Ltda.
Av. das Nações Unidas, 11.857 – 13º andar
04795-100 Vila Almeida, São Paulo, SP
DIRECT +55 11 3060 2200
CELL +55 11 97579-5658
EMAIL [email protected]
Canada
Click here to view our policy.
Chile
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Chile, you may have a right to access, correction, or deletion of the Personal Data that we have related to you. To access your Personal Data, please contact us as described above. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have any complaints regarding how we handle your Personal Data, please contact our [email protected]. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.
China
Principally, Personal Data collected in China will be stored within China. However, we provide Services through resources and servers located globally (including the United States), which means your Personal Data may be transferred to or accessed within another country/region outside of China. The data protection and privacy laws and principles in those countries/regions may not offer the same level of protection as those in China. Under those circumstances, Sedgwick will continue to protect your Personal Data in a manner consistent with what is expected under Chinese law (e.g., we will obtain your consent to transfer your Personal Data, or de-identify the Personal Data before transfer).
Colombia
We take steps to keep your Personal Data accurate and up to date. If you are residing in Colombia, please contact us if as provided above you would like to correct, receive proof that we process your data, or to object to processing, where applicable. If you have any complaints regarding how we handle your Personal Data, please contact us at [email protected]. Further, we remind you that you can lodge a complaint with the applicable Superintendent if you believe that an entity which processes your data has violated your related rights.
European Economic Area
Click here to view our privacy policy.
Hong Kong
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Hong Kong, you may request access to or correction of the Personal Data that we have collected about you. To access your Personal Data, please contact us as described above. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
You may choose not to provide Sedgwick with your Personal Data where applicable. However, if you choose not to provide your Personal Data, you may not be able to use the Services.
Indonesia, Malaysia, Philippines, and Singapore
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Indonesia, Malaysia, Philippines or Singapore, you may request access to, and modification, opposition, and deletion of the Personal Data that we have collected about you. To access your Personal Data, please contact us as listed above. Subject to applicable law, we may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
Israel
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Israel, please contact us if you want more information on how we process your data, including accessing, correcting, deleting, or objecting to further processing, where applicable. If you have any complaints regarding how we handle your Personal Data, please contact our [email protected]. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.
Japan
Sedgwick may use your Personal Data for the following purposes:
-
- Communicating with you on activities related to Services
- Requesting opinions and feedback on Services.
- Providing you with updates on new uses of your Personal Data.
- Providing registration support and details for Services.
- Creating statistical and analytic information.
- Other inevitably necessary communications to you.
- Complying with legal requirements or obligations, law enforcement, and for public safety purposes.
Sedgwick may also share Personal Data with our affiliates business partners, vendors and suppliers. The sharing of Personal Data to these organizations may mean your Personal Data is transferred to third parties located outside of Japan.
Consent for use and/or sharing of Personal Data
If you reside in Japan, by using the Services you consent to the collection, use and transfer of your Personal Data as outlined in this Privacy Notice.
If you have any complaints regarding how we handle your Personal Data, please contact our [email protected].
Kingdom of Saudi Arabia
In delivering most of our services, Sedgwick Arabia Company for Loss Inspection and Valuation and its subsidiaries “Sedgwick”, act as a claims management organisation on behalf of an insurer and/or insurance broker. In that situation the privacy policy of the insurer and/or insurance broker will apply as they will be the controller of the data that we process on their behalf. If you are uncertain, we will always be here to help you identify the party that controls your data.
Personal data collected and means of collection
The types of information we process are listed under the “Personal information we obtain” section of the Global Privacy notice above. The Personal Data we gather about you, your dependents and others will depend on the type and nature of the service we are providing.
The information we collect, and process is usually provided by you directly to us, such as during the claims process or through a customer satisfaction survey, and from business partners such as insurers. If we collect your personal data directly from you as a data controller, we will inform you about:
- The purpose, or purposes, for which we will be processing your personal data.
- The types of third parties, if any, with which we may share, or to which we will disclose, your personal data.
- The means, if any, by which you can limit our use and disclosure of your personal data.
If we receive personal data about you from other sources, and this source has not informed you in advance, we will provide you with this information as soon as possible thereafter.
Purpose of Processing
We process personal data primarily to; Manage your claim and related disputes; Make decisions about claim assessment, processing and settlement; Train employees; Prevent fraud; Conduct surveys; Manage our business operations including legal compliance; Resolve complaints; Statistical and analytic information; Establish and defend legal rights.
As well as for the purposes listed in the “How we use your personal data” section of the Global privacy notice above.
We will only use the personal data we collect for the purpose of delivering our Services and for no other purpose.
Legal basis of processing
For personal data to be processed lawfully, it must be processed by the Data Controller (usually your insurer) based on one of the lawful bases set out in the relevant local legislation. When processing personal data as data controllers, we will ensure that all regulatory and legislative requirements are met.
In accordance with the Personal Data Protection Law, the legal basis on which we rely on in processing such data is:
- Achieving legitimate interests or objectives, once these do not override or conflict with your Data subject Rights.
- In fulfilment of a contractual obligation which you are a party to.
- In compliance with a statutory obligation for example in the context of Employment legislation, Health and Safety or for Anti Money Laundering requirements.
- Your explicit consent. You can withdraw your consent at any time without affecting processing operations carried out based on other legal bases. To this end, see “How to contact us” section below.
Whether collection of personal data is mandatory or optional.
Some data that we collect is mandatory for us to provide our Services. On other occasions, you may have a choice regarding whether to provide data, and we will inform you of such choice at the point of our collection.
Sharing Personal data
The personal data processed when you interact with our Services will, in the normal course of our activities, be shared with the parties involved in providing the Services (e.g. our client, insurers, service providers and Sedgwick group companies) for the purposes set out in this Privacy Policy and will not be transferred to other individuals or businesses for their own use, unless required by law.
This Information is disclosed for a business or commercial purpose, personal data is shared with these categories of Third Parties (which does not include service providers): Partners in our industry such as reinsurance brokers, appointed representatives, distributors, financial institutions, and securities firms. We may also share your personal data with specific vendors, or other entities with whom we have a business relationship, to provide related products or services.
The sharing of Personal Data to these organizations may mean your Personal Data is transferred to third parties located outside of Saudi Arabia.
International Transfers of Personal Data
Due to the global nature of our business and for the purposes set forth above we may transfer personal data to parties located in other countries (including the European Union, United Kingdom and other countries that have a different data protection regime than is found in the country where you are based).
We will rely on legally provided mechanisms to lawfully transfer personal data across borders. In most cases, we will use Adequacy decisions, Model Contracts or Standard Contractual Clauses as a legal mechanism for data transfers from the Kingdom of Saudi Arabia to another country. These clauses are contractual commitments between companies transferring Personal Data, binding them to protect the privacy and security of the data.
Data Subject Rights
You shall have the following rights pursuant to local legislation and as set out in local Regulations subject to any exception, exemptions and restrictions which apply:
- The right to be informed about the legal basis and the purpose of the collection of your Personal Data.
- The right to access your Personal Data held by the Controller, in accordance with the rules and procedures set out in the local regulations.
- The right to request obtaining your Personal Data held by the Controller in a readable and clear format, in accordance with the controls and procedures specified by the regulations.
- Right to Request Correction of Your Personal Data: You are entitled to request correction of your Personal Data that you believe is inaccurate, incorrect or incomplete.
- The right to request a Destruction of your Personal Data held by the Controller.
- The right to Withdraw Consent.
You can exercise any of these rights by contacting us using the information provided in the “How to Contact Us” section below.
How we store your Personal data
Sedgwick is committed to protecting the privacy of Personal Data we collect and process in conducting our business and we store your personal data securely.
We will retain Personal Data for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required for tax or audit purposes or for other requirements permitted under law.
Consent to use Personal Data
We will inform you when we require your consent to process your personal data and/or Sensitive personal data and will request it from you as outlined in the Global Privacy Policy. If you do not provide that consent when requested, we may not be able to provide you with our Services. If necessary, please contact us as set out in the “How to Contact Us” section below for further information.
How to Contact Us
If you have any questions, comments, or concerns about how we collect, process or manage your Personal Data, then please contact us using the details below:
Sedgwick Arabia Company for Loss Inspection and Valuation
Data Protection Officer
Ground Floor,
Al Raashid Tower,
King Saud Street, Sulaimaniya
Riyadh 12621 (MPJ5+W6),
Kingdom of Saudi Arabia
Tel: +966 11 5128050
email: [email protected]
Alternatively, our Sedgwick International DPO can be contacted by email on: [email protected]
If you are not satisfied with how we process your complaint, you can file a complaint to the Competent Authority, the Saudi Data & AI Authority (SDAIA).
SDAIA, Kingdom of Saudi Arabia, Riyadh, Website: Saudi Data & AI Authority (sdaia.gov.sa)
Mexico
By using the Services on this website, you consent to the collection, use and transfer of your Personal Data (including sensitive Personal Data pursuant to Mexican law) for processing in the United States as described in this policy. During our claims administration services, we will obtain your express consent for use of information.
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Mexico, you may request access to, modification, cancellation or opposition of the Personal Data that we have collected about you. To access your Personal Data, please contact us through as described above or you may contact:
Hector Calvo Salvado | Country Manager, Mexico
Sedgwick Mexico S.A. de C.V.
Insurgentes Sur 1898, Piso 19, Torre Siglum, Col.Florida|
Ciudad de Mexico, 01030.
DIRECT + 52 55 5322 5710 | MOBILE + 52 1 55 8022 3487
EMAIL [email protected]
We may charge for this access service pursuant to applicable law and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
Please see the main body of the Sedgwick global privacy notice for our purposes of using your personal information and our cookie notice. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. We work to ensure our privacy notice is true, complete and correct.
New Zealand
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in New Zealand, you may request access to or correction of the Personal Data that we have collected about you. To access your Personal Data, please contact us as described above. We may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have any complaints regarding how we handle your Personal Data, please contact our [email protected]. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.
Peru
Sometimes it is necessary that we process your data in order to provide the Services. Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in Peru, please contact us as indicated above if you would like any information about the data we hold that relates to you, or if you would like to access, correct, delete, or opt-out of providing data, where applicable. If you have any complaints regarding how we handle your Personal Data, please contact our [email protected]. Sedgwick responds to complaints as soon as practicable, and in any event, within the time limits prescribed by law.
Russia
We take steps to keep your Personal Data accurate and up to date. If you reside in Russia, please contact us above if you would like any additional information or if you would like to access the Personal Data that relates to you. If you believe that any data is incorrect, you may request that we either correct or delete the data.
Qatar
We take steps to keep your Personal Data accurate and up to date. If you reside in Qatar, please contact us above if you would like any information about the data we hold that relates to you, or if you would like to access, correct, delete, or opt-out of providing data, where applicable.
South Africa
Sometimes we must process your Personal Data in order to provide the Services. Such processing may include transfer to a third country, such as the United States. Sedgwick takes steps to keep your Personal Data accurate and up to date.
If you reside in South Africa, you have the right to:
– know whether Personal Data is being collected and/or access data we have collected;
– request correction or destruction of that data;
– object on reasonable grounds to the data’s use for direct marketing; and
– not to be subject to automated decision making.
You also have the right to contact the Information Regulator if you believe that any of your rights this title are violated. For more information, please visit https://www.justice.gov.za/inforeg/.
– object on reasonable grounds to the data’s use for direct marketing; and
– not to be subject to automated decision making.
You also have the right to contact the Information Regulator if you believe that any of your rights this title are violated. For more information, please visit https://www.justice.gov.za/inforeg/.
South Korea
Some data that we collect is mandatory for us to provide the Services. On other occasions, you may have a choice regarding whether to provide data, and we may inform you of such choice at the point of our collection.
- Access Requests
Sedgwick takes steps to keep your Personal Data accurate and up to date. If you reside in South Korea, you may request access to, and modification, opposition and deletion of the Personal Data that we have collected about you. To access your Personal Data, please contact us as described in this Privacy Notice. Subject to applicable law, we may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
2. Method and procedure for the destruction of Personal Data
Sedgwick retains your Personal Data for long as needed to provide you the Services and/or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Personal Data is destroyed when it is no longer necessary for these purposes.
3. How to Contact Us
If you have any questions, comments, or concerns about how we handle your Personal Data, then you may contact us a [email protected].
Taiwan
If we process your data while you are located in Taiwan, you may have the right to:
- request for a review of the Personal Data;
- request to make duplications of the Personal Data;
- request to supplement or correct the Personal Data;
- request to discontinue collection, processing or use of Personal Data; and
- request to delete the Personal Data.
We will only retain applicable data as long as necessary for completing the Services or for legal compliance, and in some cases, we may be required to process your information to complete the Services. We process data based on the right to process data that does not injure your rights and interests.
Trinidad
We take steps to keep your Personal Data accurate and up to date. If you reside in Trinidad, you may request access to, deletion, or correction of the Personal Data that we have collected about you. To access your Personal Data, please contact us at the address listed above or email us at [email protected]. We respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. If you have further complaints, you can contact government agencies.
Turkey
By using the Services you consent to the collection, use and transfer of your Personal Data as outlined in this Privacy Notice. Further, Personal Data collected will be shared as outlined in this Privacy Notice.
1. Information Security
The Personal Data shared with Sedgwick will be protected using technical and organizational measures designed to protect your information against unauthorized access, theft, and loss as required by article 12 of the Law on Protection of Personal Data no. 6698.
2. Personal Data accuracy
Sedgwick takes steps to keep your Personal Data accurate and up to date. You are responsible for the accuracy of the information you have provided to Sedgwick, and you understand that doing so is important in terms of exercising your personal data rights under the Law on Protection of Personal Data no. 6698 and other applicable legislation.
3. Access requests
If you reside in Turkey, you may request access to, and modification, opposition and deletion of the Personal Data that we have collected about you. To access your Personal Data, please contact us through our through email or in writing. Subject to applicable law, we may charge for this service and will respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
4. Data retention and destruction
When you delete your account and/or when Personal Data is no longer needed to provide the Services or to comply with our legal obligations, resolve disputes, and enforce our agreements and/or the retention period under applicable law has expired, your Personal Data may be anonymized and continued to be used in that form.
Ukraine
We take steps to keep your Personal Data accurate and up to date. If you reside in Ukraine, you may have various rights connected with the processing of your Personal Data. To access your Personal Data, please contact us at the address listed above. We respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law. Rights related to the processing of your Personal Data may include the right to:
- know about the location the data base of Personal Data which contains your Personal Data;
- receive the information concerning the conditions of your Personal Data;
- know whether his/her Personal Data is stored in a respective database base;
- reject processing;
- change or destroy of Personal Data, if such data is processed illegally or are inaccurate;
- stop illegal processing and accidental loss, destruction, damage due to misleading uses or uses that may cause reputational harm;
- lodge complaints regarding the processing to applicable government authorities or courts;
- If data is processed according to consent, make reservations to restrict the right to process his/her Personal Data;
- withdraw consent to Personal Data processing;
- be informed of the procedure for automated processing of Personal Data; and
- be safeguarded against an automated decision having legal implications for the person.
We will use our best efforts to respond to any request made here under within 30 days.
United Arab Emirates
If you reside in the United Arab Emirates, your use of the Services signifies your consent to the following:
- You affirmatively waive your material privacy rights under applicable laws;
- Sedgwick may disclose any information you provide us, including information you may consider private; and
- Sedgwick is not liable for any publication of information you provide us, including information you may consider private.
Please do not use the Services if you disagree with any part of this Privacy Notice.
United Kingdom
Click here to view our international privacy policy.
United States
The list below summarizes our collection, use, and disclosure of personal data. To the extent that there is any conflict between this list and other sections of this Privacy Notice, this list shall prevail.
For these types of personal information collected:
- Identifiers (e.g., name, e-mail, postal address, and phone number)
- Demographic information
- Employment information
- Education history
- Sensitive information such as government identifiers
- Financial information and account details
- Geolocation information
- Commercial information (e.g., travel history)
- Photos and videos
- Criminal history
- Telephone recordings
Whose source is: You provide directly to us, such as during the claims process or through a customer satisfaction survey, and from business partners such as insurers.
Collected and used with the purpose of: Manage your claim and related disputes; Make decisions about claim assessment, processing and settlement; Train employees; Prevent fraud; Conduct surveys; Manage our business operations including legal compliance; Resolve complaints; Establish and defend legal rights.
This Information is Disclosed for a Business or Commercial Purpose Personal information is shared with these categories of Third Parties (which does not include service providers): Partners in our industry such as reinsurance brokers, appointed representatives, distributors, financial institutions and securities firms.
Personal information collected via Website Browsing Activity, including web tracking technology such as browser cookies, flash cookies, and web beacons is used for business and commercial purposes of website functionality, customization and security. We provide this information to third parties that help us maintain and improve our websites. We also use session replay/screen capture tools to better understand our users’ needs and to optimize our websites and the end user experience. Those parties use cookies to track users’ activity on the website (i.e., to learn how you use and navigate the services).
How long we retain your information
We retain personal data to achieve the purposes for which the information was collected. In certain cases, we may need to retain personal data for purposes required under applicable law, for tax or audit purposes, or for other purposes permitted under law.
US STATE PRIVACY RIGHTS (effective January 1, 2023)
Data Subject Rights
This portion of our Privacy Policy advises certain US residents of rights under current state privacy laws and how to effectuate those rights by communicating with us. Please customize your data preferences or direct any rights requests or additional questions you may have regarding this Privacy Policy here or [email protected] or by regular mail to ATTN: Privacy Office 8125 Sedgwick Way, Memphis, TN 38125 or by phone at 800-625-6588.
If you do, we will need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You may also authorize an agent to make a request on your behalf, who will need to provide similar information for verification.
Right to Deletion of Personal Data
You have the right to request the deletion of personal data. Sedgwick may not delete some or all requested personal data as allowed or required by applicable law.
Right of Access: Right to Request Disclosure of Data Collection and Sharing Practices
You may request to receive details about how we collect, use, and share your personal data. Specifically, you may request to receive a copy of the specific pieces of personal data that we have collected about you. You may request that copy in a “portable” format.
You may also request to receive:
- the categories of personal data that we have collected about you,
- the categories of personal data that we have disclosed for a business purpose,
- the categories of sources from which we collected the personal data,
- our purposes for collecting that personal data, and
- the categories of parties with whom we share your personal data.
Right to Opt-Out of Sale
We do not sell your claims-related personal information in exchange for monetary consideration.
You can use our cookie preferences tool located in the cookie banner or at the bottom of the site to see an up to date list of the third parties collecting information on our sites. Those third parties may use your personal information to optimize our online properties, market our services, and manage their own platforms.
You have the right to opt out of this disclosure of your information, which may be considered a “sale” or “sharing.”
We do not knowingly sell or share the personal information of minors under 16 years of age without affirmative authorization if we have actual knowledge of the individual’s age.
The only categories of information that we may have sold or shared are online identifiers and similar information about you as a web browser. Such “selling” or “sharing” is conducted solely to provide and improve our websites.
You may opt-out of sale though two methods, first by sending us a Global Privacy Control signal or through the web form linked below.
Other Opt-Outs
You may have the right to opt out of the processing of your personal data for purposes of: (1) targeted advertising or (2) automated decision-making or profiling in furtherance of decisions that product legal or similarly significant effects concerning you. The right to opt-out of automated decision-making does not apply to certain circumstances, such as processing for legal compliance, exercising or defending legal rights, and/or to offer our claims processing services.
You may opt out of targeted advertising through our cookie preferences tool, available -in the cookie banner or link located at the bottom of the website page.
Right to not be Discriminated Against for Exercising Rights
We do not discriminate against you for exercising any rights, such as the access and deletion rights described above.
Right to Correction
You have the right to correct inaccurate personal data that we maintain about you.
Sensitive Personal Data
We do not use or disclose your sensitive personal information (e.g., information about your health or ethnicity) outside of limited purposes. Such purposes include, for example, for legal compliance, exercising or defending legal rights, and/or to offer our claims processing services. As we only use sensitive personal information for those critical purposes, you do not have the right to opt in or opt out from our use and disclosure of such sensitive information.
Global Privacy Control and Do Not Track Signals
We respond to the Global Privacy Control and Do not Track signals for consumers. Please go here to learn how to set up the Global Privacy Control: https://globalprivacycontrol.org/.
Right to Appeal
If we refuse to take action regarding your exercise of any of the rights described in this section, you may appeal our refusal to do so by emailing [email protected].
Vietnam
We take steps to keep your Personal Data accurate and up to date. If you reside in Vietnam, please let us now if you would like to access, correct, update, or delete Personal Data that we hold about you. To access your Personal Data, please contact us at the address listed above or email us at [email protected]. We respond to reasonable requests as soon as practicable, and in any event, within the time limits prescribed by law.
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Cookies used
- .AspNetCore.Antiforgery
- .ASPXANONYMOUS
- __RequestVerificationToken
- ASP.NET_SessionId
- CRAFT_CSRF_TOKEN
- CraftSessionId
- JSESSIONID
- OptanonAlertBoxClosed
- OptanonConsent
- PHPSESSID
Cookie Subgroup | Cookies | Duration |
---|---|---|
www.travelweekly.com | OptanonConsent (365 0) | 365 days |
onetrust.com | __cfduid (30 0) | 30 days |
cookielaw.org | __cfduid (30 0) | 30 days |
cdn.cookielaw.org | OptanonAlertBoxClosed (360 0) OptanonConsent (360 0) | 360 days 360 days |
cloudflare.com | __cfduid (30 0) | 30 days |
clientportal-frontend-development.azurewebsites.net | OptanonAlertBoxClosed (365 0) OptanonConsent (365 0) | 365 days 365 days |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Cookies used
- __unam
- language
Cookie Subgroup | Cookies | Duration |
---|---|---|
myfonts.net | __cf_bm (0 0) | 0 days |
vimeo.com | __cf_bm (0 0) vuid (730 0) | 0 days 730 days |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Cookies used
- _ga
- _gat
- _gclxxxx
- _gid
Cookie Subgroup | Cookies | Duration |
---|---|---|
sedgwick.com | ce_need_secure_cookie (Session) | 0 days |
nr-data.net | JSESSIONID (Session) | 0 days |
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Cookies used
- __cfduid
- _fbp
- ln_or
- wp44300
- wp44302
- wp4952
Cookie Subgroup | Cookies | Duration |
---|---|---|
ib.adnxs.com | hasLiveRampMatch (Session) | 0 days |
linkedin.com | AnalyticsSyncHistory (30 0) bcookie (731 0) lang (Session) li_gc (0 0) li_sugr (89 0) lidc (1 0) UserMatchHistory (30 0) | 30 days 731 days 0 days 0 days 89 days 1 days 30 days |
youtube.com | CONSENT (6135 0) DEVICE_INFO (179 0) VISITOR_INFO1_LIVE (180 0) YSC (Session) | 6135 days 179 days 180 days 0 days |
hsforms.com | __cfduid (30 0) | 30 days |
forpci36.actonsoftware.com | JSESSIONID (Session) | 0 days |
google.com | _GRECAPTCHA (180 0) | 180 days |
addthis.com | uvc (396 0) xtc (396 0) | 396 days 396 days |
adnxs.com | anj (90 0) uuid2 (90 0) | 90 days 90 days |
www.facebook.com | (Session) | 0 days |
twitter.com | guest_id (730 0) guest_id_ads (729 0) guest_id_marketing (729 0) personalization_id (730 0) | 730 days 729 days 729 days 730 days |
doubleclick.net | IDE (390 0) test_cookie (0 0) | 390 days 0 days |
snap.licdn.com | ln_or (0 0) | 0 days |
ads.linkedin.com | lang (Session) | 0 days |
hsforms.net | __cfduid (30 0) | 30 days |
www.linkedin.com | bscookie (731 0) | 731 days |
mathtag.com | mt_misc (30 0) uuid (393 0) | 30 days 393 days |
facebook.com | fr (90 0) | 90 days |
www.google.com | _GRECAPTCHA (180 0) | 180 days |
everesttech.net | ev_sync_enc (365 0) everest_g_v2 (365 0) | 365 days 365 days |