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April 12, 2022
Max Koonce
chief claims officer
3 claims complexities driving today’s discussions and tomorrow’s decisions

You may remember the days when claim reporting lag times, introduction of medical cost containment, and assessment of soft tissue injuries were common conversation drivers for claims professionals. Despite the host of new intricacies and nuances, the…

April 12, 2022 by Max Koonce, chief claims officer
Blog
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
Blog
March 21, 2022
Jody Moses
managing director, public entity services
5 basic principles of risk management

Risk management is not merely a professional specialty; it’s a basic human instinct. Every day, we all naturally evaluate and aim to minimize the danger to ourselves and others in a wide range of situations: crossing the street, purchasing a home, op…

March 21, 2022 by Jody Moses, managing director, public entity services
Blog
March 11, 2022
Eur Ing Mark Hawksworth
global technology specialist practice group leader
Data-wiping malware: a direct threat to operations

Following a cyberattack, an organization can quickly lose access to critical assets and data. Similar to an incident involving ransomware, when malware spreads, organizations are faced with countless challenges from a claims perspective. There is evi…

March 11, 2022 by Eur Ing Mark Hawksworth, global technology specialist practice group leader
Blog
July 22, 2021
David Stills
senior vice president, carrier and risk practice
A look back: Adapting from and responding to evolving risks

Having now entered the second half of 2021, let’s reflect on what we learned — not only from the last six months, but previous years as well. As risk managers, reflection is a key component to ensuring the success of our risk management and cla…

July 22, 2021 by David Stills, senior vice president, carrier and risk practice
Blog
December 11, 2020
Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services
Making predictions in the midst of uncertainty

It’s safe to say it’s been a year chock full of surprises — unanticipated events, unforeseen circumstances and some unimaginable outcomes. As we close in on 2021 (and, perhaps hopefully, begin to close the door on the challenges of 2020), it’s …

December 11, 2020 by Leah Cooper, Managing Director, Global Consumer Technology; Steve Elliott, Senior Vice President, IT Applications; Kathy Tazic, Managing Director, Client Services
Blog
January 10, 2017
Jim Ryan
President, Casualty
Insights for 2017

2017 is here and poised to challenge and change our industry in many areas. I think we can all agree the technological advances are moving at an unprecedented pace. The terms artificial intelligence, drones and wearables are changing our lives. Sti…

January 10, 2017 by Jim Ryan, President, Casualty
Blog
August 17, 2016
Scott Rogers
Chief client officer
Using data to drive operational solutions

We are just a few days away from the 2016 Workers’ Compensation Educational Conference which will be held on August 21 – 24 in Orlando. Once again, I am looking forward to the opportunity to host a panel that is exploring a very important industry to…

August 17, 2016 by Scott Rogers, Chief client officer
Blog
July 15, 2016
Michael Anderson, Director of Claims, SIU Operations
Geo-fencing and recognition technology in the investigation toolbox

“It is a very sad thing that nowadays there is so little useless information.” - Oscar Wilde The world is a growing resource. No disrespect to Oscar Wilde, but yesterday’s useless information is essential data today, and that is by no means a s…

July 15, 2016 by Michael Anderson, Director of Claims, SIU Operations
Blog
May 27, 2016
How could current and future technology shape workers’ compensation?

New technology is reshaping the world in which we live. It takes the form of self-driving cars, virtual reality and 3-dimensional (3D) printers. Once thought to be cold and impersonal, technology is redefining our expectations and ho…

May 27, 2016
Blog
August 27, 2015
Big data builds individualized healthcare strategies

This week, I spoke at The Center for Excellence track as part of the 2015 Workers’ Compensation and Education Conference in Orlando, FL. The responses from attendees reconfirmed how much people are seeking to understand how big data and predictive …

August 27, 2015
Blog
July 26, 2015
Scott Rogers
Chief client officer
Big data: Analytics and trends

I think by now most would agree that “big data” is more of a catch phrase that encapsulates all things data, including interconnectivity of data repositories, trend analysis, benchmarking, predictive analytics and claim level interventions. Big dat…

July 26, 2015 by Scott Rogers, Chief client officer
Blog
July 10, 2015
Linda Wisneski, VP, SIU Operations
Social media investigations – Through the looking glass?

Perhaps you’ve heard…what happens in Vegas, stays on Facebook! Does anyone remember what the internet was like before Facebook arrived in 2004? The creators of Facebook have stated that their goal was to create a richer, faster way for peop…

July 10, 2015 by Linda Wisneski, VP, SIU Operations
Blog
May 07, 2015
Robert Jackson, SVP, Information Security Officer
Has healthcare set the data security bar too low?

Data security, or cyber security, is and has been on everyone’s minds now for some time. The hits just keep coming even as organizations step up their efforts to keep data protected. In the area of healthcare, it is especially true that you would w…

May 07, 2015 by Robert Jackson, SVP, Information Security Officer
Blog
April 29, 2015
Jim Ryan
President, Casualty
You can’t manage what you don’t understand

We are in a time unlike any other in our industry. The pace and the reach of emerging risks make our heads spin. Each day the news brings new reports on topics that we know will impact the businesses we are all looking to protect. This year at RIMS…

April 29, 2015 by Jim Ryan, President, Casualty
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