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October 04, 2023
David Setzkorn
senior vice president workforce absence and disability practice leader
Horror sequels: the return of COVID

Fall always leads to one of my favorite holidays — Halloween. Scary, spooky things abound in stores, kids (and adults) get ready for trick-or-treating, and we typically get unnecessary horror movie sequels that aren't quite as good as the origi…

October 04, 2023 by David Setzkorn, senior vice president workforce absence and disability practice leader
Blog
September 26, 2023
Max Koonce
chief claims officer
Stabilizing litigation in a volatile world

The frequency of litigation in liability insurance claims is increasing incrementally as impacts of the COVID-19 pandemic subside. While litigation remains a small percentage of overall claim volume, the cost of resolving those claims is disproportio…

September 26, 2023 by Max Koonce, chief claims officer
Blog
September 18, 2023
Adam Fisher
chief data officer
Transforming data into action

We know that transparent and robust data helps drive the best claims outcomes, but many employers have discovered that while the data is available, without the right partner, it can be difficult to get to the actionable information needed to drive im…

September 18, 2023 by Adam Fisher, chief data officer
Blog
September 15, 2023
David Stills
SVP, carrier and risk practice
Hard insurance market or just a new norm?

Insurance is an effective financial tool allowing entities to transfer risk to a third party, providing protection from profit and loss (P&L) volatility and enabling growth by allowing other risks to be absorbed, while insurable risks are hedged. Oft…

September 15, 2023 by David Stills, SVP, carrier and risk practice
Blog
August 22, 2023
Dr. Reema Hammoud
AVP, clinical pharmacy
How AI is transforming the pharmaceutical industry

Artificial intelligence (AI) has been utilized for some time now in the pharmacy setting, but it has evolved significantly in recent years. So much so that pharmacies can better predict drug effectiveness, identify potential side effects, quicken tim…

August 22, 2023 by Dr. Reema Hammoud, AVP, clinical pharmacy
Blog
August 14, 2023
​Vaneet Gupta
head of business systems and applications
Ways that technology impacts the 3 c’s: claims, colleagues and customer communication

In the modern digital era, technology is transforming industries across the board, and claims management is no exception. By harnessing the power of technology, organisations can streamline processes, standardise colleague experiences and ensure seam…

August 14, 2023 by ​Vaneet Gupta , head of business systems and applications
Blog
August 01, 2023
Chris Bakes, managing director, auto solutions, Kyle Dunlap, AVP, client management services and Jason Kurutz, director, product management and business strategy
Creating care-focused options for improved fleet resilience and safer driver behavior

Within the transportation and logistics arena, automotive fleet operators face unique and complex claims challenges related to cycle times, costs and safety. Whether serving a commercial leasing firm, corporate vehicle fleet, or trucking and transpor…

August 01, 2023 by Chris Bakes, managing director, auto solutions, Kyle Dunlap, AVP, client management services and Jason Kurutz, director, product management and business strategy
Blog
July 11, 2023
Leah Cooper, managing director, and Mark Dobson, SVP, global consumer technology
Data, technology optimization bring new value to claims

Technology has already transformed the claims industry in many ways, and there is great promise for the enhancements future innovations will offer in terms of performance and outcomes. But technology alone cannot meet the needs of clients and consume…

July 11, 2023 by Leah Cooper, managing director, and Mark Dobson, SVP, global consumer technology
Blog
June 07, 2023
Audrey Bryan
director, business services
The missing link: using absence data to transform employee well-being

Absence utilization in the U.S. is at an all-time high. In January 2022, approximately 4.2 million employees worked part time because of illness, injuries, and other medical problems — the second highest percentage since data collection began i…

June 07, 2023 by Audrey Bryan, director, business services
Blog
May 19, 2023
Jason Landrum
global chief information officer
Generative AI and disruption in the claims industry

It’s hard to escape the buzz surrounding ChatGPT, an innovative artificial intelligence (AI) tool that uses natural language processing to respond conversationally to human prompts for information and task requests. The chatbot and its underlying gen…

May 19, 2023 by Jason Landrum, global chief information officer
Blog
May 03, 2023
Max Koonce
chief claims officer
Bouncing back with authority: resiliency and the evolution of risk management

We’ve known it all along, but it took a global pandemic to drive the lesson home: Resiliency and adaptability are the cornerstones of a successful risk management program. At this week’s RISKWORLD®, the 2023 RIMS conference and exhibition, we had the…

May 03, 2023 by Max Koonce, chief claims officer
Blog
April 25, 2023
Rob Fox, VP, forensic accounting operations, and Emma Levett, head, forensic accounting, Australia
Forensic accounting adds value, accuracy to claim resolutions

Sedgwick’s Imagine 23 thought leadership list highlights “what if” scenarios. That is precisely the space in which we, as forensic accountants for the insurance industry, operate. Our job is to determine what would have happened from a financial pers…

April 25, 2023 by Rob Fox, VP, forensic accounting operations, and Emma Levett, head, forensic accounting, Australia
Blog
April 13, 2023
Michel Honoré
directeur national vol fine art and factory, major and complex fine art and specie, Certifié EEA Vol FUEDI, Sedgwick France
Loss adjusting and art restoration: Will artificial intelligence disrupt or revolutionize the market?

Lisez ceci en français. Artificial intelligence (AI) technology has proven that it can dramatically change the analysis of artwork as it relates to restoration and loss adjusting. A recent authentication case concerns a painting attributed to the It…

April 13, 2023 by Michel Honoré, directeur national vol fine art and factory, major and complex fine art and specie, Certifié EEA Vol FUEDI, Sedgwick France
Blog
March 30, 2023
Leah Cooper
managing director, global consumer technology
Automation in claims is not an all-or-nothing prospect

Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, au…

March 30, 2023 by Leah Cooper, managing director, global consumer technology
Blog
January 27, 2023
Eric Schmitt - chief global information security officer and Brenda G. Corey - SVP compliance & regulatory
Data privacy and protection: balancing your approach to cybersecurity risk

In a world increasingly concerned with privacy and protection, companies must balance their awareness of risk with compliance amid rapidly changing regulations. From a data protection standpoint, over the past 24 months, there has been an increased e…

January 27, 2023 by Eric Schmitt - chief global information security officer and Brenda G. Corey - SVP compliance & regulatory
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