Fall always leads to one of my favorite holidays — Halloween. Scary, spooky things abound in stores, kids (and adults) get ready for trick-or-treating, and we typically get unnecessary horror movie sequels that aren't quite as good as the origi…
The frequency of litigation in liability insurance claims is increasing incrementally as impacts of the COVID-19 pandemic subside. While litigation remains a small percentage of overall claim volume, the cost of resolving those claims is disproportio…
We know that transparent and robust data helps drive the best claims outcomes, but many employers have discovered that while the data is available, without the right partner, it can be difficult to get to the actionable information needed to drive im…
Insurance is an effective financial tool allowing entities to transfer risk to a third party, providing protection from profit and loss (P&L) volatility and enabling growth by allowing other risks to be absorbed, while insurable risks are hedged. Oft…
Artificial intelligence (AI) has been utilized for some time now in the pharmacy setting, but it has evolved significantly in recent years. So much so that pharmacies can better predict drug effectiveness, identify potential side effects, quicken tim…
In the modern digital era, technology is transforming industries across the board, and claims management is no exception. By harnessing the power of technology, organisations can streamline processes, standardise colleague experiences and ensure seam…
Within the transportation and logistics arena, automotive fleet operators face unique and complex claims challenges related to cycle times, costs and safety. Whether serving a commercial leasing firm, corporate vehicle fleet, or trucking and transpor…
Technology has already transformed the claims industry in many ways, and there is great promise for the enhancements future innovations will offer in terms of performance and outcomes. But technology alone cannot meet the needs of clients and consume…
Absence utilization in the U.S. is at an all-time high. In January 2022, approximately 4.2 million employees worked part time because of illness, injuries, and other medical problems — the second highest percentage since data collection began i…
It’s hard to escape the buzz surrounding ChatGPT, an innovative artificial intelligence (AI) tool that uses natural language processing to respond conversationally to human prompts for information and task requests. The chatbot and its underlying gen…
We’ve known it all along, but it took a global pandemic to drive the lesson home: Resiliency and adaptability are the cornerstones of a successful risk management program. At this week’s RISKWORLD®, the 2023 RIMS conference and exhibition, we had the…
Sedgwick’s Imagine 23 thought leadership list highlights “what if” scenarios. That is precisely the space in which we, as forensic accountants for the insurance industry, operate. Our job is to determine what would have happened from a financial pers…
Lisez ceci en français. Artificial intelligence (AI) technology has proven that it can dramatically change the analysis of artwork as it relates to restoration and loss adjusting. A recent authentication case concerns a painting attributed to the It…
Against the backdrop of a tight labor market and consumer expectations of instant gratification, many customers are eagerly looking for ways to bring greater efficiency to the claims process without sacrificing the end-user experience. Oftentimes, au…
In a world increasingly concerned with privacy and protection, companies must balance their awareness of risk with compliance amid rapidly changing regulations. From a data protection standpoint, over the past 24 months, there has been an increased e…