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July 13, 2022
Jon Mainwaring
client director, home emergency, UK
The home heating revolution

From 2025, gas boilers will be vetoed from new homes in the United Kingdom and replaced with more environmentally friendly alternatives, such as air source heat pumps (ASHP) or hydrogen systems. It’s reported that around 47,000 heat pumps were instal…

July 13, 2022 by Jon Mainwaring, client director, home emergency, UK
Blog
July 05, 2022
David Gear
head of major and complex loss (Scotland & Northern Ireland)
When crowdfunding meets an insurance policy

While it’s not a new concept, crowdfunding — raising funds through groups of people online — continues to draw the interest of many. This practice allows individuals to give to a member of their community, a business or a cause they’re pa…

July 05, 2022 by David Gear, head of major and complex loss (Scotland & Northern Ireland)
Blog
June 23, 2022
Tai Batchelor
head of liability, New Zealand
The T&C of service and repair claims in New Zealand

For loss adjusters handling service and repairs claims, how relevant are terms and conditions (T&C) when enquiring with an insured? In NZ, loss adjusters involved in service and repair liability claims typically come from a mechanical or motor vehi…

June 23, 2022 by Tai Batchelor, head of liability, New Zealand
Blog
May 24, 2022
Chris Frechette
vice president, liability practice
Electric vehicles: understanding potential exposures and mitigating claims

Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). With the proliferation of EVs come new challenges for insurers. Traditional models for underwriting interna…

May 24, 2022 by Chris Frechette, vice president, liability practice
Blog
May 04, 2022
Martha McGorman
MCL adjuster
Maximum Indemnity Period: Is 12 months long enough?

All too often, we see claims where an insufficient Maximum Indemnity Period (MIP) has been set — resulting in serious consequences related to the recovery of the policyholder’s business. When the MIP — known as the time interval for insur…

May 04, 2022 by Martha McGorman, MCL adjuster
Blog
April 18, 2022
Andrew Bone, ACILA, Dip CII
chartered loss adjuster, MCL, New Zealand
Catastrophe response: all in a day’s work

Nearly one year ago, an Auckland-based manufacturer experienced a major fire that had a devastating impact. With the business, brand and the livelihoods of 50 employees at stake, the range of immediate concerns and challenges went beyond anything the…

April 18, 2022 by Andrew Bone, ACILA, Dip CII , chartered loss adjuster, MCL, New Zealand
Blog
March 22, 2022
Duncan Muress, deputy head of complex liability and Dan Peck, regional director of complex liability
The rising tide of UK flood claims and rights of recovery

Landowners, developers, local authorities and government agencies can’t ignore the evidence of increasing flooding incidents. Nor can they abrogate responsibilities to insurers for the subsequent costs. The challenges related to flood claims and righ…

March 22, 2022 by Duncan Muress, deputy head of complex liability and Dan Peck, regional director of complex liability
Blog
February 10, 2022
David Gear
head of major and complex loss (Scotland & Northern Ireland)
When the cladding crisis meets an insurance policy

Nearly five years after the Grenfell Tower fire in London, hundreds of thousands of homeowners and leaseholders are still living in potentially dangerous buildings. Billions have been invested in building safety, including government assistance and p…

February 10, 2022 by David Gear, head of major and complex loss (Scotland & Northern Ireland)
Blog
January 13, 2022
James Norman
International business development director
Corporate governance and claims management in Africa

African insurers are constantly evolving best practices to ensure they further adopt international insurance principles, stay compliant with changing regulations and leverage opportunities to grow — whether that be through International Finance…

January 13, 2022 by James Norman, International business development director
Blog
November 23, 2021
Skot Penfold
Head of building consultancy services
Beyond the building process

When it comes to construction projects, insurer clients want overall control without compromising efficiency or increasing spend. Previously, any major property damage claim could involve various external building consultants — with different m…

November 23, 2021 by Skot Penfold, Head of building consultancy services
Blog
October 21, 2021
Meg Rothenberg
Director of premium audit
Agility in action: Communication changes in audit services

Regardless of your role, industry or expertise — the stress of the past nearly two years has changed the way we communicate. As our personal and professional needs evolve, it can take time to adjust to new technologies and methods of communicat…

October 21, 2021 by Meg Rothenberg, Director of premium audit
Blog
November 19, 2013
Kimberly George
global head, innovation and product development
The long and short of health plan cancellations

Long before this summer when health plan cancellation notices began arriving in plan member mailboxes, health insurers were creating alternative plan options for their consumers. The Patient Protection and Affordable Care Act (ACA), signed into law…

November 19, 2013 by Kimberly George, global head, innovation and product development
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